Hey all, support responded to my ticket and we have worked things out.
Thanks a lot for your replies and support.
How long does it take to get a ticket response?
Due to being new to the world of themeforest, I made a purchase and discovered afterward that it wasn’t going to work for what we had anticipated. I have found a WORKABLE replacement that costs the same and is made by the same author.
I submitted a ticket (AHT-259-57167) about it 24 hrs ago and have not received a response. I am being pressured by my company to have a new website in place and would really like to get everything situated so we can get moving.