Hi support-Staff ! Where are you,no replies on my ticket,no updates,no money.
where is my money ? i need it now,it’s 2nd OCTOBER !!
doru saidmaybe it looks good to get 2 payments on the same month,but it doesn’t for me,seriousely i need the money as soon as possible.
watch the bright side.
you will have more money to spend in October.with a little “luck” you may get the payment from August and September on the same day, after 15 October.
cyzer saidWe’re from Morocco.the problem is that support themselves don’t know what happened exactly,every time i contact them they say we’ll track the payment and let you know.
motionpictors saidwhere are you from ? Maybe it’s an issue with your country/ country bank
cyzer saidMe too,you can’t imagine how nervous i am,i still didn’t receive my payment via swift for last month.i can’t even open After Effects and work.
all those errors and problems with withdrawal makes me nervous…
WHAT ??? wait again till wednesday ?
For me still didn’t receive anything.this is not professional at all.they told me i should get my money on friday 28 sep.we’re in october now.i can’t wait anymore.
Edit : i’ve checked with my bank today and still nothing there.
Massfocus saidYes,i’ve contacted support on 24 sep.they said that the payment for some authors was delayed for internal issues.and that my payment has been made on 26 sep and should appear in the next couple of days.last time i used swift i got the money in 2 days.now it’s 1st october and still nothing,this is so bad for me.sorry for the off-topic guys.
motionpictors saidI hope you contacted support about that dude, with swift it should arrive within a day or two after the 15th and not 2 weeks. Something is definitely not right.
Best month ever but i’m nervous caause still didn’t receive my payment via SWIFT
Carmen saidThanks Carmen
Hi Motionpictors, As far as I am aware the payment has gone through from our end. I will make sure you are updated via support as soon as we have tracked your payment and have more information. Please be aware that this process involves communicating with banks in Australia and overseas (both of whom are not open over the weekend) which is why there has been a delay.
Please take a look at my ticket and tell me when my payment has been made.as you told me previousely i shoud get the money today.
Ticket ID: DXY -720-51486