I push updates out to wp themes/plugins, updates are hosted on my server though, because there is no way to automatically get the latest download file from envato easily.
any reason why you do this for wp themes also ? envato api provides ‘wp-list-themes’, ‘wp-download’ so there’s no need to host the files somewhere else.
No luck for wp plugins though.
There could be no side deal with Envato because you’re the copyright holder and regular license is the only one you’re obliged to accept as an author here.
Imho, they’re just talking crap.
zendesk ? not free but $20 per year isn’t really that much. You can use a gmail filter to forward support mails to your zendesk account which will take care of the autoresponder stuff.
The reality is that, as author here, you cannot ignore the fact majority of buyers are far more concerned about the page look rather than how it performs.
While mixing complex js components in the same page could potentially lead to bad performances on older hardware or mobile, you still provide the option to do that because most buyers simply don’t care about it.
It depends on how you split your js code, for instance we have a class based, modular js/css framework made by a lot of small files. We can reuse code by including the relevant class rather than copy/paste block all around, if we fix a bug in a file, then it’s fixed for all our items, it uses native wp script dependencies system and so on.
The only disadvantage is that themes/templates end up including 40+ js / 15+ css files so we also provide single minified css/js option.
More than once, plugins like W3 Total Cache and their minifying features broke our code. We do provide options in all our themes to use uncompressed sources or single minified js/css, lately we also included lazy-loading.
We only use forum. Buyers asking for support via profile form / item comments / twitter get autoresponder/canned response:
Only official support channel is forum [link]
If you invest time and resources in a dedicated forum, you must also redirect all the questions there and avoid any other channel or else it’s useless.
Ours is public (read only), this way most buyers can search and find existing answers without being forced to register.
Yes and Yes In the past, they did’t have dedicated staff even for making decisions. Atleast now they allows some staffs to make decision. I would guess around 200-400 man hours can be enough to make decisions into action.
“The faster we address Ratings, the faster we get to the projects that follow.” tells me a different story.
The problem with any new rating system is – it is impossible to convert an existing system into different one! If a buyer rates a 3 star for an item today, how it will be displayed when the format changed in to “Like” system? All of you who thinks about a new rating system should start from this question.
likes = ratings*(stars-1)/4
But, as mentioned earlier, i’d prefer a “Was this comment helpful to you? yes/no” solution.
After all these years, do you believe there’s the slightest chance envato is willing to invest the man power and time needed by a rating system like amazon ? Seriously ? Just get real.
While you would wait for that to get out the pipeline (aka forever), you’d keep a system which allows buyers blackmailing authors to get free work and authors self rating their own item to fool buyers with early 5 stars.