For the entire day, the videohive homepage is not accessible at all, while the rest of the site works fine. It’s not accessible directly, nor from the top marketplace links.
This was caused by the combined forces of a item without a video preview being made the featured file and a AB test for a change to how we display the video previews which broke if there was no video preview…
The offending featured file was removed and the videohive homepage should be working fine for everyone now.
Thanks for the heads up.
Please let us know if you see any other probs.
Same here. For me all marketplace’s home pages are not working for a long time, about a year I think.
I believe I’ve fixed your problem. There was an issue with some of the authors that you followed which was causing the home page to time out for you.
It should be OK now, although it might take a while for the recent items from authors you follow to recache.
I’m looking into the other issues now.
Heya Lads and Lasses,
Thanks for letting us know about the prob. We’ve found the cause and deployed a fix so hopefully you (or anyone else) shouldn’t experience this issue any more!
Let us know if you experience any further probs!
Screen cast sent #WDP-454-18893
BTW – Massfocus, your screen cast was really helpful in tracking this down! A++ would watch again!
rabidflash saidNope, still there for me.
dtbaker saidCAPTCHA has been removed for quite some time now, thankfully.
in chrome too, was logged out, logged back in fine, no captcha or anything.
We haven’t removed CAPTCHA but we have been actively improving the sign in process recently so that CAPTCHA is required less frequently.
About 2 months ago about 75% of users were seeing CAPTCHA when they logged in, we’re now down to about 25% of users seeing CAPTCHA when they log in and that percentage will continue to drop over the next couple of months.
I haven’t been able to replicate the problem so it might just be a bit of a hicup after the session changes.
If any one else is running into the same issue. Try clearing the cookies and restarting the browser. If it’s still happening let us know asap!