I’m the man behind HMWM. I’m so sorry for any inconvenience,
Yes, it was fixed now. Actually that part of code was came from a famous open source project which we thought it was safe and reliable while it was not. We have double checked everything. Hopefully, it never happen again.
In case of theme detectors, let me explain more. We have tested our plugin with those tools MILLIONS of times until it correctly do what is should. The fact is most of buyers do not have time to configure it properly. We uses pre-made setting scheme to solve the problem but some configurations are plugin base and it’s not possible to configure it for all plugins. It’s also expected that some of configuration cause incompatibility in some environments. Another point is that detectors may change their code after each update. They may work base on special plugins which are out of our control.
These problems are common with all other competitors but why our sweet competitor Swift do a better job with wpthemedetector? Because it was created by the same author In fact, it’s just a marketing tool!
We can easily create similar thing within an hour! Should we?
If you can do it please reply to this topic or send time and price via a message from my profile!
How can I design a beautiful graphical intro for my item descriptions?
For example something like http://themeforest.net/item/seo-wp-social-media-and-digital-marketing-agency/8012838
Is it a kind of flyer or it has a special name?
Can I find an experts in Envato Studio? Which category?
I’m author of HMWP.
It just took 9 hours from your comment. Our support man, Suman will help you soon.
Did you request support in any other places?
If you’re sure about OS X and also don’t play games a lot. I recommend Air with 8 GB of RAM (however, 4 GB is also enough for daily uses on Mac).
You can also install Windows using Bootcamp without any problem. But the performance, battery and experience is much better on Mac.
Further, I would like to know how Envato want to handle it:
Last time that I ask something from Envato support it takes around 1-2 weeks to get a response! Now think about 20X more new support tickets complaining about delay, not provided support or not solved problems.
How Envato’s staffs can validate those claims?
Could they check out author’s support forum, (and email screenshots and comments page), read texts line by line and judge whether it’s a user fault, item problem or incompatibility issue?
Thanks for opening this topic.
One of first reasons that I leave my personal shop and sell my item through Envato was its optional support. I answered almost all of 1500 questions and queries that I received so far and I also agree that support should be improved in Envato but 72 hours and 6 months mandatory support is unacceptable for single person authors. However, it seems a business standard for teams and companies and Yes, buyers will be happy with it.
Almost all of successful authors here are professional and experienced enough, they can easily find a job or start a new business. It maybe not as much profitable as Envato at the first but without any doubt it’s more pleasant than challenging with newbie buyers and type an answer for thousandth times Other less-successful authors see Envato marketplace as a profitable hobby. If it get much of their daily life and force them to bring their laptop on holidays and trips it may change it to a trouble making hobby.