6 posts Design, Develop and WordPress
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dedepress
says

The item support tab is a nice feature. BUT, the fact is a lot of users can’t see it, so I think maybe envato can add a notice section (allow author to customize it) to the top of the comments page, then the author will be able to tell the buyers “read support page first”, “only provide after-sales support for who have really purchased item rather than illegal downloaded our theme” etc.

667 posts WordPress Gurus!
  • Envato Team
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ThemeBeans
Envato team
says

+1

Or a giant banner pointing them to your Support Forum/Center.

280 posts
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PrimaThemes
says

Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

6 posts Design, Develop and WordPress
  • 4 Years of Membership
  • Affiliate Level 1
  • Author Level 8
  • China
+5 more
dedepress
says

Thanks for remind this.


Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

667 posts WordPress Gurus!
  • Envato Team
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ThemeBeans
Envato team
says

They still post.. lol

envatoproblems

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