I purchased a theme and have been running it for a while. It recently broke and the support available is slim to none. I’d like to give this theme [name removed – community guidelines] a poor rating but themeforest doesn’t make it easy to give ratings. In fact, I’d say themeforest in general is uninterested in feedback
Unfortunately as per the terms and conditions you agreed to – support isn’t actually part of the price you pay for a theme. It is not a requirement, however most decent authors do offer incredible support.
You rate items via your downloads page, it’s always been there.
If the theme doesn’t work as advertised you can report the issue to Envato via the help tab at the top of every page, they will retest the theme and if found to be broken they will require the author to fix the issue.
Hope that helps