I just purchased (and paid) a Wordpress theme but I cannot download it because when I click on DOWNLOAD button I get an error page on any browser and/or pc. It is a couple of days that I try. Did anybody else experience the same problem?
Is anybody there? Is three days I am waiting for an answer from Envato.
Hello If you haven’t done so already, please open a Support ticket here. Sounds pretty strange. I’m sure our Support team will be happy to troubleshoot it with you. Thanks!
I did, TWO DAY ago. I got troubleshooting ticket #50009 but since then I received no support. I simply need to have the WordPress theme I paid for, but I cannot download it and they did not send it to me. And I am three days late in my development schedule! I honestly do not understand. Is there really a support team in Envato? Or is it a fake? I am really upset. I paid $60 in advance for nothing!
PS The not existent page is:https://s3.amazonaws.com/marketplace-downloads.envato.com/files/101923245/Academy-WP-Theme.zip?AWSAccessKeyId=[ACCESSKEY]&Expires=1409820321&Signature=[SIGNATURE]%3D&response-content-disposition=attachment%3B+filename%3Dthemeforest-4169073-academy-learning-management-theme.zip
(I removed accessKey and Signature from URL, of course)