There’s a lot of complaining about the rating system but if it wasn’t for it most of authors would just simply not give any support or update their products at all. I think it could be improved, but not removed. Adding the possibility to comment to ratings would be a good start
Its a good option and also if we can limit buyers from rating multiple times or a time range to rate it would be great too.
I believe many authors face such problems where buyer ask for extra work for free else they give bad rating so this should not happen. Everyone here work very hard so Envato should take care for our rights too