Purchases are temporarily disabled as we are about to update our sites (learn more in our forum post). We’ll be offline after 9:00 AM AEST (Saturday, 30 July 11:00 PM UTC), but hope to be back very soon! You can monitor the status of our sites here.

Getting this error Thumbnail must be 80x80px, but provided image was 88x80.

2 posts
  • 4 Years of Membership
  • Exclusive Author
EncrestDesigns
says

Thumbnail must be 80×80px, but provided image was 88×80. I’ve uploaded an 80 by 80 jpg thumbnail. But still getting this error Thumbnail must be 80×80px, but provided image was 88×80.

What do I do?

54 posts
  • 5 Years of Membership
  • Collector Level 1
  • Exclusive Author
  • United Kingdom
Antech
says

rename it?

8176 posts
  • Elite Author
  • Author Level 7
  • Community Superstar
  • Trendsetter
+9 more
doru
says

are you sure is 80×80?

81 posts
  • Affiliate Level 2
  • Author Level 3
  • Collector Level 1
  • United Kingdom
+3 more
ElliotJackson
says

Change the name of the thumbnail and try re-uploading it. Also, check it is 80×80 px.

2 posts
  • 4 Years of Membership
  • Exclusive Author
EncrestDesigns
says

Thanks for the replies guys.. The error stated “required 80×80 but provided was 80×80” I’d created the image using bannerfans.com with 80×80 size.. but when I opened it in http://pixlr.com/editor/ it showed the size to be 88×75 (thats why the error).. changed it and uploaded successfully..

thanks for your suggestions everyone..

4948 posts Community Mod Building awesome stuff for your mobile devices!
  • Elite Author
  • Trendsetter
  • Weekly Top Seller
  • Author Level 8
+18 more
Enabled
Moderator
says

There is a cache bug that sometimes happens in the queue. If you later edit items that are in the queue before submitting them, upload a version with a suffix to it. I for example had to edit a file inside the main.zip that was already uploaded and in the Upload Form, the later version I put up was called main-edited.zip.

This cause a reject once when the reviewer saw the old files that we’re unmodified instead of the new ones.

Simple bug. Sometimes it happens, sometimes it doesn’t, and it’s a bug unrelated to the marketplaces. Apparently it happens to almost every upload form out there. Beats me! :)

by
by
by
by
by
by