I am finding a whole bunch of products where the authors have been absent a year or longer. Which is truly sad because there’s a lot of great products I would have bought.
Is there any way to report a product that has been abandoned?
When you say that the author has been absent for a year or more, how are you coming to this conclusion? I’m not saying you are wrong just wondering how you know this – if it’s the case then I think it would really be a benefit for everyone if Envato had a way of people submitting a link to an item for the support staff to attempt to contact the author for confirmation – we wouldn’t want them to just disable items immediately but if it’s obvious no one is around then it’s not benefitting buyers who may unknowingly buy an item where no one is around to answer questions or offer the optional support.
I’m going to hit the staff reply button to see.
Nice question, I’ve seen inactive items before but for around 6mos I guess, by viewing the last comment and updates. If you really want to buy the item, contact the author directly (maybe the support stops for that item only) or to support staff.
I see why the words like “abandoned” and “inactive” are used here. You might be coming to the conclusion based on the author’s interaction in the comment section and the latest update date of item. Of course it mostly reflects the guarantee of future updates and fixes.
But reporting an abandoned product wont make any difference (except removing it from list). It is upto the buyers to just pick the ones that are maintained well and ignore the items that are not taken care – easy to notice. It can be more of a personal choice (for buyers) instead of a rule. (speaking only about TF and CC marketplaces where support & maintenance requires)
If somebody gets a full time job and has no time anymore to make items, then i think that is a happy reason to be temporarily inactive. Recently i had a really good commission that will keep me fully occupied until November, but i still check in every day to see if any support is needed. Some people may have given up here due to no sales. And let’s not forget the possibility of a few authors dying from illness or accident. Before buying an item needing support then i would contact the author beforehand, just to ask if they can offer it.
I think there should be a button or something to flag an item as “abandoned”. Just a quick browse and I found a couple where the live preview doesn’t work and many unanswered questions are in the comments section. Don’t need to remove it, but maybe take down the live preview button if there isn’t a “live preview”.
maybe there should be an “activity” line in the profile (so that buyers can see if he is active) written like:
“Last Logged in dd/mm/yy” or maybe “Last logged in xx days/months/years ago”
Anyways… It not always the case… An author has given his item and it has been accepted, he MAY or MAY NOT choose to give support to the buyers. It is an option and so even if he is active, he might not give support…
I have also seen some authors who do not upload stuff nor comment or be in the forums, they just count their sales and withdraw
Flagging it as abandoned would just make a big mess in the marketplaces…
maybe there should be an “activity” line in the profile (so that buyers can see if he is active) written like: “Last Logged in dd/mm/yy” or maybe “Last logged in xx days/months/years ago”
That’s a bad idea unless they fix the ‘logged in’ system, my current logged in status has said I’ve not logged in, in weeks, simply because I never log out.
No, showing on the profile when we logged in is a bad idea, I already had some clients that though my e-mail is a live chat system, sometimes I login just to check the forums and see what’s new, not to answer comments. When some of the customers will see that I just logged in on the site but didn’t answer their comments immediately, I don’t even want to imagine what the next comments will look like
...and thanks to the trends or whatever, the marketplaces (like TF & CC) become a “hire free service” kind of business instead of “buy products”. We are sold at the cost of micro-stock and with the efforts of freelance service.
Not exactly pointing about the original posts nature but we definitely see a graph of buyer expectations “curving” in this route!