3 posts
  • 3 Years of Membership
  • Collector Level 4
  • United States
besthive2
says

Hey, I’m wondering how I can retrieve a purchase code from a previously purchased theme that is no longer appearing in my downloads area. I do have the theme files, but I don’t believe the PO is included there. Help!?

402 posts Help Team Leader
  • Amazing Forum Superstar
  • Envato Team
  • United Kingdom
  • Feedback Guru
+8 more
MhW
Envato team
says

Hey there! :grin:

Even when a purchase has been removed from your downloads page, you can still obtain the purchase code by following the License Certificate link: http://envato.d.pr/iqLv/zXCheljc .

Let me know if you have any questions! :grin:

- Christian

3 posts
  • 3 Years of Membership
  • Collector Level 4
  • United States
besthive2
says

The problem is, the theme is no longer appearing in my Downloads area, it doesn’t even say that it has been removed… Is there another place I can find that link?

402 posts Help Team Leader
  • Amazing Forum Superstar
  • Envato Team
  • United Kingdom
  • Feedback Guru
+8 more
MhW
Envato team
says

The problem is, the theme is no longer appearing in my Downloads area, it doesn’t even say that it has been removed… Is there another place I can find that link?

Hi again :grin:

If it’s not appearing in the downloads list at all, that means you haven’t bought that particular item using that account. When an item is removed from your downloads page for whatever reason, it’ll always show the “Item removed” message.

Could you open a support ticket explaining the situation and reply back here with the ticket ID? It would also be helpful if you could include the PayPal / Skrill Transaction ID in the ticket.

Thanks! :grin:

- Christian

3 posts
  • 3 Years of Membership
  • Collector Level 4
  • United States
besthive2
says

I submitted a support ticket: #CHA-417-74924. Thanks

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