i think we should accept it as a part of game and concentrate on our work .
you can accept and work as much you want but when the system allows for simple steps to kill your sales you should stop working for a moment and see what the problem is and ask to be fixed.
Because is better to fix things than allow unscrupulous dishonest authors to increase their sales not based on their work but by knowing how to game the system.
Our best is two 1 star ratings for envatos support!! And because it’s not against their policies they have to stay.
I really want to know, why we can’t answer the rating comments?? If the problem is email security of the customer, why don’t you add a “reply” field like on the comments ??
I got a 1 star with the following reason;
“nothing works, wp 3.9, continuous errors of all kinds”
Plugin is fully tested with wp 3.9 and I’m sure that there isn’t any error. Probably problem is another plugin or his theme. If I could contact the customer, I could most likely fix his problem in a few minutes and we could all be happy…