Miroslav here from Dream-Theme.
I’d like to outspeak regarding the mandatory support. And especially highlight this reply of @stewboon http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=29#1104581
With such attitude Envato will start loosing authors quickly. I thought it will affect mainly new authors and authors who’s not as well established as we, “elites” (since we can afford dedicated support teams). But voices like this from well established authors are rising as well: http://themeforest.net/forums/thread/important-changes-to-item-support/140218?page=33#1104702
IMO the idea of mandatory support with fixed timeframes and “support packages” will become the beginning of the end of our beloved Envato Marketplace
Sure, it’s only my oppinion and I can be blind to brilliant ides of Envato higher management behind this change… but I’ve been around for couple of years and made it to 8th top selling authors on ThemeForest therefore I have certain idea of how things works.
(I still hope that this Collis’ initial post is “lets scare them and then they will accept our “softer” terms” strategy.)
Anyway, I hope that my opinion was helpful and it will made its way to whoever that is who’s making big decisions.
Totally agree! Currently, the trust I have in Envato is ZERO, 0.
We give you 30% of our business and you think you own everything and start dictating stuff to us. No, that’s wrong, WE own OUR WORK, not YOU. You just help us sell, you don’t dictate how we do it and when we do it. Start acting like it.
+1 from us (even though we are Elite and we already manage our own dedicated support team, we are staying with all authors here).