1095 posts Best-dressed man at PressNomics 2013
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Parallelus
says

Can’t wait for more Turkish buyers ;)http://blog.appwared.com/awful-app-review-trend-among-turkish-users-this-is-why-your-app-gets-so-many-one-star-reviews/

That is blowing my mind.

I could see Google implementing a system allowing “positive” 1 star ratings to be excluded from the total and their comments ranked lower. It shouldn’t be hard considering they mention the reason for the 1 star in the comment having nothing to do with the item quality. Google should be able to automate something like that without too much trouble.

566 posts Code is Poetry
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egemenerd
says

Can’t wait for more Turkish buyers ;)http://blog.appwared.com/awful-app-review-trend-among-turkish-users-this-is-why-your-app-gets-so-many-one-star-reviews/

OMG! I’m turkish and I haven’t heard this before :) these people are brainless…

5467 posts The Dude Abides
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CodingJack
says

Welcome to the reality! This is how online rating systems work; we shouldn’t need to react for individual feedback and ratings. The average taken from a big collection of rating is the only way to gauge an item – I mean that’s the one nearly correct way to see ratings as a buyer as well as author. No worries.

+1 In a perfect world, everyone would be reasonable, but the human race just isn’t built that way.

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abhimanyu003
says

There are two type of docs.

1. Which people complain about

2. Which they don’t read

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MeGustaMusic
says


Welcome to the reality!
+1 In a perfect world, everyone would be reasonable, but the human race just isn’t built that way.

100% +1 !!! The system is just revealing the human nature.

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greenline
says

The truth is, anything you do, you just can’t please everyone. That’s a fact.

What amazes me most are those people complaining about an item that it’s not what they were expecting…...although every item on the marketplace has screenshots, descriptions and demo page.

That makes me think sometimes people buy with their eyes “wide shut” like in a hypermarket. Sometimes buying something just because you like how it looks, but you don’t read what it does (on its wrapping)

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dtbaker
Moderator
says

I have a 1 star for an item stating, “the theme is superb and has a lot of functionality”

makes sense. In their mind they probably selected “Documentation” from the drop down and gave it 1 stars, thinking they were rating the “Documentation” part as 1 starts, not 1 stars for the entire item.

This is one step in the right direction, hopefully the next round of rating improvements will make it even better (ie: split ratings/reviews for different parts of the item)

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CodingJack
says

makes sense. In their mind they probably selected “Documentation” from the drop down and gave it 1 stars, thinking they were rating the “Documentation” part as 1 starts, not 1 stars for the entire item.

Good point. Maybe we should give the customer the ability to select more than one reason, as that might help promote the idea that the rating is for the entire product and not just one portion of it.

I’ve just viewed the list for the first time, and although I understand everything listed are common reasons why people rate, and I also understand Envato may still want to capture this information, we shouldn’t be promoting the idea that rating something for “Design Quality” or “Feature Availability” is an acceptable practice. In jest, we could probably just replace those two items with “I didn’t feel like viewing the preview or reading the description” :P

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IngeniousArtist
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