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bitfade
says
VF said
I am pretty sure they don’t know exactly which ways this system has potential to threaten authors.
i give them more credits.
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CodingJack
says

Ratings are an important voice for customers so I don’t really have a problem with this change. It’s sort of par for the course anywhere on the web.

I think the overall sentiment about the rating system is that authors can work their butts off on a new product and still be at the mercy of unreasonable ratings. The small graph showing how many people rated 1 star vs. how many people rated 5 stars, etc. is really the answer for this, and I hope that’s the next change :)

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Joost
Moderator
says
doru said

You said it all.

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dtbaker
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Woo good update :)

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Enabled
Moderator
says

Future Buyer / Author Conversation Scenario

Buyer: Hey, can you fix that!
Author: Of course * fixed * there you go!
Buyer: wow! thanks! 5 stars!
...
some time passes
...
Buyer: (same one) hey can you fix that too?
Author: That takes some time, it will cost you xx$
Buyer: (same one)No! I don’t want to pay / can’t pay / will pay less /
Author: Tries to explain it takes time and costs money.
Buyer: I don’t care! 1 star for you!

Understand my point right? Good edit… very very lethal flaw! Support is optional, authors are encouraged but not obliged to give support… translated with the new rating system = authors will give support or they will make no sales because they have a 2000$ worth file rated 1 star because a buyer didn’t know how to open a word document and read the instructions.

But thanks! A much needed update in the end!

Anyway! This should not happen too often! In which case, I must say, this new feature is more than welcomed! Thank you very much devs! A lot of small conflicts will be solved very easily this way!
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femo
says

Excellent news Mark, thanks.

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HaziqMir
says

Restrict the number of times the rating can be changed to 2. Awesome feature, btw. :)

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kailoon
Envato team
says

For authors, this (1) may look like a threat & (2) buyers may fix those mistaken rating ( improve the ratings )

For buyers, they can (1) change the (mistaken) ratings & (2) threat the authors.

For TF, this reduce the number of support tickets?

@Mark: Since this is a temporally fix, will authors get informed before the implementation of new system in the future? Will authors get a chance to choose the direction or voice out the opinion?

Since the ratings / testimonials & support platform are both extremely features for this business, I hope there will be a more efficient way to make things right.

Being completely honest, I’ve never personally come across a ticket where a buyer rated a file high and asked if it could be lowered, for any reason. I have been assigned to a huge number of tickets from buyers saying they rated low by mistake. Or that they rated low, then fixed the issue that caused the low rating, and wanted it changed to a better rating. I’ve also personally got at least 20 – 30 tickets over the last few years from authors frustrated that when a buyer makes a rating it’s locked in permanently.
Maybe because buyers do not have the ability to do that in the past?

We can understand how much authors care about their works & customers by reading all their feedback in this thread :)

Have a nice day!

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cyzer
says

Restrict the rating change to limited time.

And very low rating should have explanation! Like 1 star should have explanation or comment why buyer gives item one star. Because this is crucial on sales.

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WebFactory
says
PixusDesign said
Restrict the number of times the rating can be changed to 2. Awesome feature, btw. :)

+1

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