Our latest WP theme was reviewed 5 days ago and subsequently held by the review team, presumably because one reviewer wanted the opinion of another before making a decision on something. All fine so far. Jump to 5 days later and nothing, no email, update, rejection, approval…nada.
The theme had all the usual, checks/tests performed, just like all past WP releases (last one being 1 week ago). We release themes pretty regularly via 2 accounts and like everyone, have had our fair share of soft-rejections, but made requested changes and had the item live in 1-2 days. So we’re a bit perplexed by this past week. Has our theme been forgotten about?
Could someone from the staff, please look into this for us? pixelentity
By any chance, did you delete the theme while it was in queue for any reason ?
Happened to me once when I deleted from the queue (as I realized that I had forgotten the help documentation in zip) and then uploaded again immediately after. This makes your theme held, but this gets resolved soon. If this is not the case then, well, you can raise a ticket and contact support through twitter.
We’ve had one one of ours held for three days before, but never five. We were getting a bit worried but all of a sudden it was approved, it’d be nice if they tagged a note saying why it was held just to satisfy eveyone’s curiosity.
We didn’t delete the files, happened to be held as well in the past but never for so long. Did write support today and tweet envato as well but no answer yet.
yep, it seems it took so long because there was some team discussion around our item: internal envato footage