7 posts
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vizavi
says

Hello!

I have bought theme “MediaScene” but theme do not work. After activation I see the note:

“It looks like an executable script on the page, is busy or does not answer. Script: http://site.com/wp-content/themes/MediaScene/js/jquery.roundabout.js:455"

At the same time I set another theme as MediaScene does not work.

Most strikes me is that I paid money for the theme that is not working. In this case, three days ago, asked for technical support, but has not yet received a reply! Ticket ID: #PXX-862-87647

4889 posts
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+2 more
charlie4282
Moderator
says

Your ticket ID refers I think to Envto support? You need to contact the author of the theme here: http://themeforest.net/user/Devilcantburn using the form on the bottom right of the page. They are the ones who will be able to help you.

Please be aware support is not mandatory here and if you feel that the theme is broken you can request a refund from envato but they will need to test it first to be sure.

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kriskorn
says

Hello vizavi,

Did you contact the author of the theme ? I think you have created a ticket in support.envato.com, but you should contact the author of the theme who could help you out with your problem. Sorry if I am wrong.

All the best, Kris

// Charlie beat me…

7 posts
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vizavi
says

Thanks a lot!

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KingDog
Envato team
says

You’ll also need to log in with the account your bought the theme under before you contact the author. They will need to verify the purchase. Thanks!

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DaniMun
says

Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)

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KingDog
Envato team
says

Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)

I win again!

:P

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DaniMun
says

You’ve won a battle. Be prepared to lose the war :D

7 posts
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  • Ukraine
vizavi
says

Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)
I help person who have bought the theme.
1612 posts
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+9 more
DaniMun
says


Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)
I help person who have bought the theme.

No biggie. Tell them to submit a support ticket after logging into their account.

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