I know personally that I’m thankful to see you recognize that above & beyond support is exactly that: above & beyond.
When a customer feels they are entitled to my time I tend to draw the “that’s beyond general support” line in the sand at pretty much zero support.
But if they honestly are valuing my time, are reading documentation & comments or researching the answers to questions before just defaulting to asking me, etc, then I have no problem giving them amounts of support that are definitely beyond the amount of money I earned from their sale.
That’s a respectable attitude / stance, MBMedia. No author should be a “replacement” for the provided documentation, faq, item details page, etc. That’s just extremely lazy and/or inconsiderate behavior. Many of the entitled folks probably do know better but simply like seeing what they can getting away with.
They probe boundaries (especially with a author they haven’t dealt with before) like a child does with their parents. Some just never grow out of that phase / habit potentially. I support shutting them down in that instance because that’s abuse AFAIK (especially if it’s pre-purchase).
I just wanted to let you know electronicpakrat, that thanks to your feedback, I now have a new video on the item page.
I’m still waiting to hear about a name change.
Hopefully that and / or the name change will translate to the higher sales for you!
It would be good to have a feedback section on Envato, because we need to know when things are right and when they are not so right.
I’ve had the honor of being able to give back to some of the fine developers here in a way other than financial support. In fact, just recently one in particular lacked a specific android device for testing which I happened to have. I was happy to help where I could. Plan to do so again whenever needed / I can spare the time.