479 posts I <3 WordPress
  • Envato Pack
  • Elite Author
  • Exclusive Author
  • Author Level 11
+15 more
BoxyStudio
says

I’ve been wanting to find the time to do something like this for a very long time, this looks like a really impressive product! I’ll look forward into and I’d really like to test it. Good work!

Thanks!

1001 posts
  • Elite Author
  • Author Level 10
  • Top Monthly Author
  • Trendsetter
+9 more
LCweb
says

First, be sure you have activated your Envato account using your API key. Then you can add products directly from Envato via the Manage Products page. If you’ve done all that, you just need to go to Settings and activate the validation code option.

Thanks! I hadn’t seen the “add envao item” button.
Well, It’s pretty awesome!

I will use this system for sure when I will have a little more of users to support.
Keep improving it ;)

2067 posts
  • Collector Level 3
  • 6 Years of Membership
  • Exclusive Author
  • United States
WilsonMade
says

IT’s HEEERREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

260 posts
  • 7 Years of Membership
  • Author Level 10
  • Collector Level 2
  • Elite Author
+6 more
BuchmannDesign
says

This looks great, but a question: is this 1:1 support between me and a customer? So if a different customer has the same question, a new ticket must be made? Or can other users browse Ticksy and find an answer to an already answered question? (like how a forum is)

737 posts
  • Affiliate Level 7
  • Author Level 8
  • Collector Level 4
  • Top Monthly Author
+9 more
mordauk
says

I’ve been using Ticksy for a little over a month now, and it’s awesome. 88 tickets and counting :D

479 posts I <3 WordPress
  • Envato Pack
  • Elite Author
  • Exclusive Author
  • Author Level 11
+15 more
BoxyStudio
says

This looks great, but a question: is this 1:1 support between me and a customer? So if a different customer has the same question, a new ticket must be made? Or can other users browse Ticksy and find an answer to an already answered question? (like how a forum is)

It’s a private ticketing system, however you can create public facing FAQs that don’t require a login to view and can be embedded via an iFrame anywhere if you’d like.

HOWEVER , we are fully aware of the need for public tickets—almost forum style posts that users can view, reply to and search through. It’s in the works. ;)

479 posts I <3 WordPress
  • Envato Pack
  • Elite Author
  • Exclusive Author
  • Author Level 11
+15 more
BoxyStudio
says

I’ve been using Ticksy for a little over a month now, and it’s awesome. 88 tickets and counting :D

Glad you’re enjoying it! Mind if I use that little snippet as a testimonial?

305 posts
  • Trendsetter
  • Elite Author
  • Author Level 10
  • Top Monthly Author
+7 more
onioneye
says

I think you would hit the jackpot, if you converted this into a forum-like app because as of now, I don’t see a lot of advantages of using Ticksy, over ThemeForest’s comments section.

By the way, I’m pretty sure I saw a PHP error on the site yesterday, when I was logging in via twitter, or something like that. It just flashed in the top-left corner of the browser window (Google Chrome), and then quickly disappeared.

737 posts
  • Affiliate Level 7
  • Author Level 8
  • Collector Level 4
  • Top Monthly Author
+9 more
mordauk
says


I’ve been using Ticksy for a little over a month now, and it’s awesome. 88 tickets and counting :D
Glad you’re enjoying it! Mind if I use that little snippet as a testimonial?

Not a problem at all!

479 posts I <3 WordPress
  • Envato Pack
  • Elite Author
  • Exclusive Author
  • Author Level 11
+15 more
BoxyStudio
says

I think you would hit the jackpot, if you converted this into a forum-like app because as of now, I don’t see a lot of advantages of using Ticksy, over ThemeForest’s comments section. By the way, I’m pretty sure I saw a PHP error on the site yesterday, when I was logging in via twitter, or something like that. It just flashed in the top-left corner of the browser window (Google Chrome), and then quickly disappeared.

Thanks for the report! And the public ticket/forum hybrid concept above everything else is our top priority right now. This is going to be something new. Not a forum, but not just a private ticketing system either. We want to get it right and do it well, so stay tuned!

by
by
by
by
by
by