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plugindistrict
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It sounds like you have a good plan. Hopefully it will be useful for the authors that have lots of support requests. I get maybe 1 support request per month so can’t justify the cost now, but maybe in the future. Best of luck.

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michaeldale
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Yes the system is really targeted for people getting lots of support requests.

I suggest checking out the version I have on CodeCanyon, this is self-hosted, although more targeted for people with a bit more coding skills etc.

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plugindistrict
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That sounds more like my cup of tea. I’ll check it out. Thanks

510 posts Ngoc Viet
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wopethemes
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I used ticksy for 6 months. However I found a problem that a new ticket will not send me the email. Only reply on old ticket. Please check it.

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LCweb
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Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.

Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.

@michaeldale:
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.

Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!

Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?

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michaeldale
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Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.

Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.

@michaeldale:
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.

Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!

Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?

Yep we have a major update with Envato integration coming in a couple of weeks, I’ll do a post about it once ready.

File hosting limit is flexible, we are trialing it currently and may increase this. 500MB is per paid user.

You get your own subdomain with SSL support, we will be supporting your own personal domain (without SSL to start with) soon too.

Thanks for your post.

2065 posts Don't Worry, Be Happy
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FinalDestiny
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The website looks like a free template.

And btw you may want to start your own thread, ticksy seems to not be supported anymore, but let’s not talk about something else on this topic.

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michaeldale
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And btw you may want to start your own thread, ticksy seems to not be supported anymore, but let’s not talk about something else on this topic.

Yes you’re correct. I’ll post a thread about it once our next update is out.

Thanks for the feedback.

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CustomizeWP
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I also moved from Ticky as it was not reliable. After testing at least a dozen of helpdesks I have moved to HelpScout. I am handling my spport requests with 1 other person, so I fit into free plan, which is nice. I decided that integrating HelpScout using API is to expensive (at least for now I cannot afford so much time) so I have created a WP Plugin which is a form to create the tickets. There is a dropdown with products to choose the one, which the ticket relates to. The name of the product is added in front of the email title, and appears so in HelpScout ticket. It is very convinient. I also plan to add a field to enter Purchase code. I could then manually check using some existing Chrome extensions if the person bought my product or not. It is not so much work after all. Probably in the future however I will go with the API.

1763 posts How's the surf doing?
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tommusrhodus
says

I run my own support, no issues at all with ticksy so far, if a ticket breaks then it’s just a little web inspector work to get it closed, that’s all.

@Justin, please don’t drop Ticksy entirely without some decent warning first, it’s going to be a nightmare moving all those buyers onto a new system :D

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