105 posts
  • 3 Years of Membership
  • Affiliate Level 1
  • Exclusive Author
aGHasizadeh
says

resubmitting it again :(

1950 posts Do the Needful
  • Envato Team
  • 6 Years of Membership
  • Author Level 8
  • Elite Author
+15 more
JamiGibbs
Envato team
says

Hello Ali-GH,

I’m very sorry you didn’t receive the reviewers email. As the other community members have mentioned, if the file is not in your ‘Hidden’ tab then it was Hard Rejected. We will be happy to forward that rejection message to you once again. Please send us a support ticket with the email address you would like it resent to:

http://support.envato.com/index.php?/Tickets/Submit
105 posts
  • 3 Years of Membership
  • Affiliate Level 1
  • Exclusive Author
aGHasizadeh
says

Hello Ali-GH,

I’m very sorry you didn’t receive the reviewers email. As the other community members have mentioned, if the file is not in your ‘Hidden’ tab then it was Hard Rejected. We will be happy to forward that rejection message to you once again. Please send us a support ticket with the email address you would like it resent to:

http://support.envato.com/index.php?/Tickets/Submit

thanks for reply

I opend a ticket about 7 hours ago

Ticket ID: MAL-915-47215

821 posts We're a nice team!
  • Top Monthly Author
  • Weekly Top Seller
  • Trendsetter
  • Elite Author
+12 more
ThemeFocus
says

Maybe you miss the email notifications setting:

My Setting -> Author Settings -> Send me an email when my items are approved or rejected?

:)

105 posts
  • 3 Years of Membership
  • Affiliate Level 1
  • Exclusive Author
aGHasizadeh
says

Maybe you miss the email notifications setting:

My Setting -> Author Settings -> Send me an email when my items are approved or rejected?

:)
all checked
105 posts
  • 3 Years of Membership
  • Affiliate Level 1
  • Exclusive Author
aGHasizadeh
says

Hello Ali-GH,

I’m very sorry you didn’t receive the reviewers email. As the other community members have mentioned, if the file is not in your ‘Hidden’ tab then it was Hard Rejected. We will be happy to forward that rejection message to you once again. Please send us a support ticket with the email address you would like it resent to:

http://support.envato.com/index.php?/Tickets/Submit
thank you again, I finally received the email
by
by
by
by
by
by