We will disable purchases soon as we get ready to update our sites (learn more in our forum post). Make sure you complete any transaction or leave it for when our sites are back up. You can monitor the status of our sites here.

(Locked) Why my withdrawal was rejected and part of money in Freeze ?

274 posts World Director
  • Most Wanted Winner
  • Trendsetter
  • Weekly Top Seller
  • Elite Author
+9 more
dedalx
says

I submitted withdrawal request (all earned money autowithdrawal at the end of a month) on my account ‘dedalx’. I got email that all ok at 30 september.

But today I see very strange messages in my account statement:

$XXXXXX- FREEZE Withdrawal rejected $XXXXXX

(Where XXXXX is my summ as example).

Why my withdrawal was automaticaly rejected? Why other money part is in FREEZE? Where is my earned money? I don’t sell any extended licenses or so, so this can’t be big refund for some customer, etc. We have many different customers.

I posted ticket to support but I need quick response and my money on 15 date because we need to pay our bills, so I post here in forum.

My ticket ID: #RIF-772-35431

I hope some staff can help me to get answers.

6839 posts
  • Trendsetter
  • Envato Team
  • 6 Years of Membership
  • Canada
+14 more
KingDog
Envato team
says

Support will be helping you through the ticket :) Thanks!

by
by
by
by
by
by