The rating system on all marketplaces here sucks big time. As a developer I like to know the reason when someone gives a bad rating so I can improve my product.
For example a five or four star rating is ok and should not need any comments, but if someone decides to give a 3 or lower star rating he/she would need to comment his/her rating and the owner would see the comment so he/she can actually improve his/her product.
What do you think?
The comment may have anonymous, but we should know why the buyer gave the rating.
Not a problem if it is anonymous, but we need to know why!
This question was many times on the forum. Staff can answer? Thanks
When I had about 8 ratings, I had seven 5 stars and one 4 star. So my rating was well. But then somebody rated me with 1 star… it ruined my total ratings… I believe it’s some jealousy or something else.
But anyway My ratings got bad bad.
As far as I know there was an internal test once when buyers was giving comments to their raiting, but this comments were visible only for Envato staff.
But I never heard of results of this test or any further information.
Especially, a one star rate it keep me wondering what I do wrong because there is no problem sent to me while the rest are all rate at 5. That one star just ruin it all.
We’ve been nagging for this item feedback addition for a few years now. Guys, you already take 49% of our profits, why not give us what we need? just saying.
(2 years for the star ratings breakdown was one hell of a quick response )