Hi, I have updated the theme and now I only see shortcodes. https://acaciacouturefashion.com/
I switched themes as instructed in the video tutorial but still the problem persists
Please ensure all plugins are up to date, the first task required is to update all plugins in “appearance => install plugins”, mainly Ebor Framework. Then after that you may need to switch themes again.
Cheers – Tom
Thank you for the prompt response. Everything is up to date.
Pivot Version: 1.4.23
Ebor Framework Version 1.4.4
Revolution Slider Version 4.6.9
WP Less Version 1.8.0
WP Page Builder Version 5.5.2
I also did the following. Instructions are from your support page.
1st, head to Plugins and disable and delete your current version of Visual Composer. Once done, head to Appearance > Install Plugins and have the theme grab the latest version for you(be aware the plugin is now called WPBakery Page Builder)
Once updated, if you see any further issues/shortcodes – switch to any other WP theme, then back to Foundry and your all set.
Still seeing shortcodes unfortunately.
1.4.4 is not the most up to date version of Ebor Framework and in “appearance => install plugins” you’ll be promoted for 1.4.11—if you’re not getting this prompt it’s still super simple, just delete Ebor Framework, and let the theme re-install it from “appearance => install plugins”, this will give you the latest version.
Thank you very much for your help. Everything seems to work fine except for a couple of glitches.
1. In the WP Bakery Page Builder, everything is Text Blocks. If I add a new element it will show properly.
2. I have selected Overlay Bar Header for my Global Header Layout option. It shows properly across the website except for the Home Page.
3. After deleting the Master Slider Plugin, it seems that I only have the free version now.
I would recommend rolling your server back to a backup point and re-doing your theme update, #1 should not be happening and would imply user error of saving a page whilst it was just shortcodes (mid update). #2 will likely relate to your homepage overrides, #3 ensure you’re letting the theme install this for you and you’re not manually installing.
For further support please update your support package from the item page and use a ticket, we can help more easily then: https://tommusrhodus.ticksy.com
Thank you Tom, will do.
Hello, I am just trying to get confirmation is this first process of upgrading the theme is expected. I know it states Visual Composer, and Ebor should be updated but I do not see them in the list. Does this mean they are already a good enough version?
Yes, that’s correct.
Hi there, we are having a strange issue with the Raw HTML blocks of the Ebor page builder in which Wordpress will add additional closing quotations to all of the raw html code attributes and css class portions when generating the page thus breaking the code. As a work around I have to remove all beginning and closing quotations from the html code, to get paths to images to generate properly and to get CSS classes to be recognized, but still any html tags that have multiple CSS classes applied it will only generate quotes around the first CSS selector and ignore the proceeding ones. Please see screenshots of how the code is being generated based on my temporary workaround.
Im not seeing any screenshots, however as your support entitlement has run out you will not be able to create a ticket here https://tommusrhodus.ticksy.com/, so please contact me via distinctivethemes AT outlook DOT com with a URL where I can and I can take a look
Thanks, Danny (TommusRhodus Support)
Thanks, I just sent you over an email with screenshots.
Cheers, Danny (TommusRhodus Support)
we have lots of portfolio items. Is there some kind of portfolio-pagination function?
No im afraid not, but ill be happy to make a note of your suggestion on our development log.
We are testing out the latest version of your theme and all looks well so far. I did see an alert in Chromes developer console, but would just like some confirmation on if this is to be looked into further. This alert will not be present when on the live site I am assuming. The stage site resides on a non-secure domain, however the live site is secure which is why we may be seeing this?
What alert do you see exactly? Ill need to know to offer any kind of insight on this
Oops forgot to include screenshot.
Ah ok, you wont see the message when using HTTPS – though as a sidenote it causes no issues also
I’ve been using your great theme for my website for a while but I’m ready for a brand change. Do you have any other templates that use the Ebor Page Builder so that I can just change the theme without re-creating the whole website?
Im afraid the elements are not interchangeable, so switching would require a rebuild im afraid.
Having said that, that would give you a perfect chance to switch to one of our modern themes such as Stack https://themeforest.net/item/stack-multipurpose-wordpress-theme-with-variant-page-builder/19707359
WPBakery Page Builder has stopped working. How to fix this?
The 1st thing id suggest is to disable any non-recommended plugins and update
To update your theme to the latest version, you should re-grab the theme files from the downloads page of your themeforest account. You should then use the this article: http://www.tommusrhodus.com/updating-wordpress-theme-themeforest/
Once done, head to Appearance > Install Plugins and update the plugins OR you can simply delete your current version of WPBakery Page Builder and then head to Appearance > Install Plugins to have the theme install the latest compatible version for you.
Finally, clear your browsers caches and your all set
Hi there, is there a way to delete or turn off this automatically generated team page from your theme? Here is the site page we want to turn-off or disable: http://birkcreative.com/our-team/ – we have a custom team page located here http://birkcreative.com/team/
You cant turn it off as WP creates such pages to use as an archive for the post type (same for portfolio and so on) but you can redirect users away from it to your custom page with a plugin such as https://en-gb.wordpress.org/plugins/redirection/
Noticed that the RSS info was very short. How can this be increased?
Sample Screenshot of our RSS: https://ibb.co/bER2NA
Our theme does not control this, as its a core part of WP
If your looking to increase the length of WPs except (which is used in WPs RSS feed) you will need to follow a guide such as https://www.itsupportguides.com/knowledge-base/wordpress/wordpress-how-to-change-rss-summary-excerptdescription-length/
Hei, today my WP got updated to 5.0 and with it to Gutenberg editor. It seems that the visual composer in Pivot theme does not work anymore. Any easy steps to make it work?
Sure, please see “Using Visual Composer/WPBakery Page Builder?” here https://www.tommusrhodus.com/wordpress-5-0-is-here-steps-to-take-before-updating/
Hello, we get the following error mod_fcgid: stderr: PHP Parse error: syntax error, unexpected ‘}’ in /var/www/vhosts/mydomain.com/wp-content/themes/pivot/header/content-header-top.php on line 42
What’s your theme version number?
v. 1.4.24 Thanks Tom!
Thank Simply replace the content of the theme file header/content-header-top.php with this http://snippi.com/s/wgokq0g and your all set
Thanks! One more thing… the equal height elements do not work as expected on the visual composer
Im afraid that feature was introduced long after the theme was made, so that feature is not supported in Pivot sadly.
Hi, we have done customizations to the template “Home – Corporate”, and when we move our site to another server the template isn’t the same as the source server. We moved all files and mysql database, all works fine but this template not. How can we move it without having to edit it another time? Thanks
Although site migration is not in the scope of theme support, id suggest a plugin such as https://en-gb.wordpress.org/plugins/duplicator/ which can really help, We also have this article you may wish to check out https://www.tommusrhodus.com/migrating-your-wordpress-site-with-wp-migrate-db/
Hi and thanks.
I don’t want support to migrate sites, i know about this two plugins. The site is completely migrated, we only have a problem with that template of the theme. We copied all the site files/folders to the new server and restored the database, all works fine but the home page that uses this template not because the template isn’t copied correctly… We only want to know the way to copy this modified template to another host or what files we need to copy to change it without the need to edit manually all the template again in the dashboard.
Thanks in advance
Hi there, does the template support Video background (YouTube, vimeo) in the starting section and also autoplay in the mobile version?
The Page Header block does offer support for self-hosted/youtube videos but its not possible to have it autoplay on mobile (an image of your choice is shown instead)
Hello, since WordPress 5.2 now includes the built-in feature that detects/sends admin an email when a plugin or theme causes a fatal error, we noticed an error trigger with the Ebor-Framework-Master plugin. We had an error alert first, then I realized the Ebor plugin was outdated. I’ve updated the plugin to the latest version included in the template but looks like it generated another error. It looks like everything seems to be working, but does raise some slight concern.
Here is the following message
An error of type E_ERROR was caused in line 210 of the file /nas/content/live/modgirlmarket/wp-content/plugins/Ebor-Framework-master/metaboxes/includes/CMB2_Utils.php. Error message: Uncaught Error: Using $this when not in object context in /nas/content/live/modgirlmarket/wp-content/plugins/Ebor-Framework-master/metaboxes/includes/CMB2_Utils.php:210
#0 /nas/content/live/modgirlmarket/wp-content/plugins/Ebor-Framework-master/metaboxes/includes/CMB2_JS.php(114): CMB2_Utils::url(‘js/cmb2.min.js’)
#1 [internal function]: CMB2_JS::enqueue(’’)
#2 /nas/content/live/modgirlmarket/wp-includes/class-wp-hook.php(286): call_user_func_array(Array, Array)
#3 /nas/content/live/modgirlmarket/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array)
#4 /nas/content/live/modgirlmarket/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#5 /nas/content/live/modgirlmarket/wp-admin/admin-footer.php(73): do_action(‘admin_footer’, ’’)
#6 /nas/content/live/modgirlmarket/wp-admin/admin.php(288): include(’/nas/content/li…’)
#7 /nas/content/live/modgirlmarket/wp-admin/themes.php(10): require_once(’/nas/content/li…’)
What version of Ebor Framework are you currently running? Also, what version of PHP is your server using?
Do you see the same error if you install and acivate this plugin? https://en-gb.wordpress.org/plugins/cmb2/
We are currently running:
Ebor Framework: Version 1.5.1
PHP: Version 7.2
I have just installed the cmb2 plugin above, we will wait and see if we get an email notification again. Thanks.
I’m a new user, One of my client bought this theme but i was facing some problem at the time of its formation.
Go through this website https://squareboat.com/ . Checkout the way this has been designed. The way similar articles coming below the blog. It is a theme or some customization is done in it.
Im not sure what your referring to however if you would like to have any part of the theme modified or have extra functions added for you – we have some partners who can help http://www.tommusrhodus.com/contact/
Hello Tommus Rhodus,
I am currently working on a site that is using “Pivot”, just recently having an issue: our site is being redirect, I asked our hosting company which said the problem resides with the theme, host recommended for us to reinstall the theme. Since I’m not the original designer we will re-purchase the theme and re-install it. However, I don’t know if I re-install the theme any of the customization will be lost.
1. If so, how do I prevent that?
2. As I said the site is being “redirect” I cannot login via wp-admin. What do you recommend?
Here’s our URL: http://alancfox.com/
Our theme does not redirect, it looks like you have malware on the site. Reinstalling the theme may help but there’s nothing you can do if the theme has been custom issued directly to keep those customisations.
I wouldn’t think your theme would “redirect” either, that’s just what the host said… Host company scanned the site/server, no malware was found. I was able to login to wp-admin, was able to get the site back, but couldn’t find Ebor Framework plugin (nothing related to Ebor was found in the dashboard panel), so now the site is not showing any page/post content only the “shortcode”.
Ebor Framework version is 1.4.4
Hi is there a way that I can use yellow pencil plugin with this theme? When I try to initiate it it seems unable to make edits as it cannot edit the template contents. Are you aware of a workaround? many thanks
I am not aware of any issues with that plugin, but if it’s unable to work with the theme templates, then there would likely not be a workaround.
Please check and fix issue from themeforest.
1: Is this theme still maintained/supported? I can see the last update was in 2019
2: Does this theme support elementor? or is it limited to ebor page builder?
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