Web Themes & Templates

Discussion on Pivot | Responsive Multipurpose WordPress Theme

tommusrhodus does not currently provide support for this item.

559 comments found.

Hi, I have updated the theme and now I only see shortcodes. https://acaciacouturefashion.com/

Hi Tom,

Thank you very much for your help. Everything seems to work fine except for a couple of glitches. 1. In the WP Bakery Page Builder, everything is Text Blocks. If I add a new element it will show properly. 2. I have selected Overlay Bar Header for my Global Header Layout option. It shows properly across the website except for the Home Page. 3. After deleting the Master Slider Plugin, it seems that I only have the free version now.

Hey there,

I would recommend rolling your server back to a backup point and re-doing your theme update, #1 should not be happening and would imply user error of saving a page whilst it was just shortcodes (mid update). #2 will likely relate to your homepage overrides, #3 ensure you’re letting the theme install this for you and you’re not manually installing.

For further support please update your support package from the item page and use a ticket, we can help more easily then: https://tommusrhodus.ticksy.com

Cheers – Tom

Thank you Tom, will do.

Hello, I am just trying to get confirmation is this first process of upgrading the theme is expected. I know it states Visual Composer, and Ebor should be updated but I do not see them in the list. Does this mean they are already a good enough version?

Screenshot: goo.gl/Z1wpKQ

Yes, that’s correct.

Cheers – Tom

​Hi there, we are having a strange issue with the Raw HTML blocks of the Ebor page builder in which Wordpress will add additional closing quotations to all of the raw html code attributes and css class portions when generating the page thus breaking the code. As a work around I have to remove all beginning and closing quotations from the html code, to get paths to images to generate properly and to get CSS classes to be recognized, but still any html tags that have multiple CSS classes applied it will only generate quotes around the first CSS selector and ignore the proceeding ones. Please see screenshots of how the code is being generated based on my temporary workaround.

Hi there

Im not seeing any screenshots, however as your support entitlement has run out you will not be able to create a ticket here https://tommusrhodus.ticksy.com/, so please contact me via distinctivethemes AT outlook DOT com with a URL where I can and I can take a look

Thanks, Danny (TommusRhodus Support)

Thanks, I just sent you over an email with screenshots.

Replied :)

Cheers, Danny (TommusRhodus Support)

​Hi, we have lots of portfolio items. Is there some kind of portfolio-pagination function? Thanks, Tom

Hi there

No im afraid not, but ill be happy to make a note of your suggestion on our development log.

Thanks, Danny (TommusRhodus Support)

Hello,

We are testing out the latest version of your theme and all looks well so far. I did see an alert in Chromes developer console, but would just like some confirmation on if this is to be looked into further. This alert will not be present when on the live site I am assuming. The stage site resides on a non-secure domain, however the live site is secure which is why we may be seeing this?

Hi there

What alert do you see exactly? Ill need to know to offer any kind of insight on this

Thanks, Danny (TommusRhodus Support)

Ah ok, you wont see the message when using HTTPS – though as a sidenote it causes no issues also :)

Thanks, Danny (TommusRhodus Support)

I’ve been using your great theme for my website for a while but I’m ready for a brand change. Do you have any other templates that use the Ebor Page Builder so that I can just change the theme without re-creating the whole website?

Hi there

Im afraid the elements are not interchangeable, so switching would require a rebuild im afraid.

Having said that, that would give you a perfect chance to switch to one of our modern themes such as Stack https://themeforest.net/item/stack-multipurpose-wordpress-theme-with-variant-page-builder/19707359

Cheers, Danny (TommusRhodus Support)

Hello. WPBakery Page Builder has stopped working. How to fix this?

Hi there

The 1st thing id suggest is to disable any non-recommended plugins and update

To update your theme to the latest version, you should re-grab the theme files from the downloads page of your themeforest account. You should then use the this article: http://www.tommusrhodus.com/updating-wordpress-theme-themeforest/

Once done, head to Appearance > Install Plugins and update the plugins OR you can simply delete your current version of WPBakery Page Builder and then head to Appearance > Install Plugins to have the theme install the latest compatible version for you.

Finally, clear your browsers caches and your all set

Cheers, Danny (TommusRhodus Support)

Hi there, is there a way to delete or turn off this automatically generated team page from your theme? Here is the site page we want to turn-off or disable: http://birkcreative.com/our-team/ – we have a custom team page located here http://birkcreative.com/team/

Hi there

You cant turn it off as WP creates such pages to use as an archive for the post type (same for portfolio and so on) but you can redirect users away from it to your custom page with a plugin such as https://en-gb.wordpress.org/plugins/redirection/

Cheers, Danny (TommusRhodus Support)

Noticed that the RSS info was very short. How can this be increased?

Sample Screenshot of our RSS: https://ibb.co/bER2NA

Hi there

Our theme does not control this, as its a core part of WP

If your looking to increase the length of WPs except (which is used in WPs RSS feed) you will need to follow a guide such as https://www.itsupportguides.com/knowledge-base/wordpress/wordpress-how-to-change-rss-summary-excerptdescription-length/

Cheers, Danny (TommusRhodus Support)

Hei, today my WP got updated to 5.0 and with it to Gutenberg editor. It seems that the visual composer in Pivot theme does not work anymore. Any easy steps to make it work? Thanks Eric

Hi there

Sure, please see “Using Visual Composer/WPBakery Page Builder?” here https://www.tommusrhodus.com/wordpress-5-0-is-here-steps-to-take-before-updating/

Cheers, Danny (TommusRhodus Support)

Hello, we get the following error mod_fcgid: stderr: PHP Parse error: syntax error, unexpected ‘}’ in /var/www/vhosts/mydomain.com/wp-content/themes/pivot/header/content-header-top.php on line 42

Hi there

Thank :) Simply replace the content of the theme file header/content-header-top.php with this http://snippi.com/s/wgokq0g and your all set :)

Cheers, Danny (TommusRhodus Support)

Thanks! One more thing… the equal height elements do not work as expected on the visual composer

Hi there

Im afraid that feature was introduced long after the theme was made, so that feature is not supported in Pivot sadly.

Cheers, Danny (TommusRhodus Support)

Hi, we have done customizations to the template “Home – Corporate”, and when we move our site to another server the template isn’t the same as the source server. We moved all files and mysql database, all works fine but this template not. How can we move it without having to edit it another time? Thanks

Hi there

Although site migration is not in the scope of theme support, id suggest a plugin such as https://en-gb.wordpress.org/plugins/duplicator/ which can really help, We also have this article you may wish to check out https://www.tommusrhodus.com/migrating-your-wordpress-site-with-wp-migrate-db/

Thanks, Danny (TommusRhodus Support)

Hi and thanks. I don’t want support to migrate sites, i know about this two plugins. The site is completely migrated, we only have a problem with that template of the theme. We copied all the site files/folders to the new server and restored the database, all works fine but the home page that uses this template not because the template isn’t copied correctly… We only want to know the way to copy this modified template to another host or what files we need to copy to change it without the need to edit manually all the template again in the dashboard. Thanks in advance

Hi there, does the template support Video background (YouTube, vimeo) in the starting section and also autoplay in the mobile version?

Hi there

The Page Header block does offer support for self-hosted/youtube videos but its not possible to have it autoplay on mobile (an image of your choice is shown instead)

Cheers, Danny (TommusRhodus Support)

Hello, since WordPress 5.2 now includes the built-in feature that detects/sends admin an email when a plugin or theme causes a fatal error, we noticed an error trigger with the Ebor-Framework-Master plugin. We had an error alert first, then I realized the Ebor plugin was outdated. I’ve updated the plugin to the latest version included in the template but looks like it generated another error. It looks like everything seems to be working, but does raise some slight concern.

Here is the following message

Error Details

An error of type E_ERROR was caused in line 210 of the file /nas/content/live/modgirlmarket/wp-content/plugins/Ebor-Framework-master/metaboxes/includes/CMB2_Utils.php. Error message: Uncaught Error: Using $this when not in object context in /nas/content/live/modgirlmarket/wp-content/plugins/Ebor-Framework-master/metaboxes/includes/CMB2_Utils.php:210 Stack trace: #0 /nas/content/live/modgirlmarket/wp-content/plugins/Ebor-Framework-master/metaboxes/includes/CMB2_JS.php(114): CMB2_Utils::url(‘js/cmb2.min.js’) #1 [internal function]: CMB2_JS::enqueue(’’) #2 /nas/content/live/modgirlmarket/wp-includes/class-wp-hook.php(286): call_user_func_array(Array, Array) #3 /nas/content/live/modgirlmarket/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #4 /nas/content/live/modgirlmarket/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /nas/content/live/modgirlmarket/wp-admin/admin-footer.php(73): do_action(‘admin_footer’, ’’) #6 /nas/content/live/modgirlmarket/wp-admin/admin.php(288): include(’/nas/content/li…’) #7 /nas/content/live/modgirlmarket/wp-admin/themes.php(10): require_once(’/nas/content/li…’) #8 {main} thrown

Hi there

What version of Ebor Framework are you currently running? Also, what version of PHP is your server using?

Do you see the same error if you install and acivate this plugin? https://en-gb.wordpress.org/plugins/cmb2/

Thanks, Danny (TommusRhodus Support)

We are currently running:

Ebor Framework: Version 1.5.1 PHP: Version 7.2

I have just installed the cmb2 plugin above, we will wait and see if we get an email notification again. Thanks.

Hello Peep, I’m a new user, One of my client bought this theme but i was facing some problem at the time of its formation. Go through this website https://squareboat.com/ . Checkout the way this has been designed. The way similar articles coming below the blog. It is a theme or some customization is done in it.

Hi there

Im not sure what your referring to however if you would like to have any part of the theme modified or have extra functions added for you – we have some partners who can help http://www.tommusrhodus.com/contact/

Thanks, Danny (TommusRhodus Support)

Hello Tommus Rhodus,

I am currently working on a site that is using “Pivot”, just recently having an issue: our site is being redirect, I asked our hosting company which said the problem resides with the theme, host recommended for us to reinstall the theme. Since I’m not the original designer we will re-purchase the theme and re-install it. However, I don’t know if I re-install the theme any of the customization will be lost. 1. If so, how do I prevent that? 2. As I said the site is being “redirect” I cannot login via wp-admin. What do you recommend? PLEASE HELP!

Here’s our URL: http://alancfox.com/

THANK YOU!

Hey there,

Our theme does not redirect, it looks like you have malware on the site. Reinstalling the theme may help but there’s nothing you can do if the theme has been custom issued directly to keep those customisations.

Cheers – Tom

I wouldn’t think your theme would “redirect” either, that’s just what the host said… Host company scanned the site/server, no malware was found. I was able to login to wp-admin, was able to get the site back, but couldn’t find Ebor Framework plugin (nothing related to Ebor was found in the dashboard panel), so now the site is not showing any page/post content only the “shortcode”. PLEASE HELP! Many THANKS!

Ebor Framework version is 1.4.4

ben0v

ben0v Purchased

Hi is there a way that I can use yellow pencil plugin with this theme? When I try to initiate it it seems unable to make edits as it cannot edit the template contents. Are you aware of a workaround? many thanks

Good morning,

I am not aware of any issues with that plugin, but if it’s unable to work with the theme templates, then there would likely not be a workaround.

Cheers – Tom

Hello

Please check and fix issue from themeforest.

http://prntscr.com/vnqshi http://prntscr.com/vnqr0e

Hi, 1: Is this theme still maintained/supported? I can see the last update was in 2019 2: Does this theme support elementor? or is it limited to ebor page builder?

Thanks

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