This author's response time can be up to 1 business day.
thanks, ive sent you an email,
Thanks, we’ll get back to you asap.
Hi, all theme is developed in svg. IE8 an less doesnt support svg. Is there a way to run the theme on these unsupported browsers? Modernizr?
Unfortunately no, there’s no ie8 compatibility on this file.
Let us know if we can help with anything else.
OK thank u!
Everything works ok when the web is in local, but when I upload, not working the slides and the home work image, Can you help me?
Please send us your url to email@example.com
Hi, Can you answer the mail? Thank u.
Please send us your ticket no’. seems like we have a few issues with the platform.
I need an answer for your part, thanks!
Have you sent us the ticket number? Please do so and we’ll get to your issue asap.
Good morning! I still have the same problem, I have sent you all you ask me, can you help me?
Please send us the ticket number so we can identify your issue.
Where is my ticket number? i don’t know!
When you sent the mail to support, you should have received a reply with the number.
I’m not receiving any email!
Please resend your initial request so we can identify it.
Just send an email with comments, thanks
I just send you another email, I need some kind of answer!
Sorry for the delay, for some reason this didn’t come up as a notification the first time. Can you please send the ticket number that you got in the automated reply from us?
I sent four emails and I don’t have any answer!
Ticket number 1684, thanks!
After several days I still do not solve the problem. Can you help me? Thank You
We finally found your ticket in the spam and sent you a reply. The FTP details aren’t working, you need to send new ones.
Hi, Can you help me or give me some kind of response? I’ve been waiting for many days!!!
We’re waiting for some details from you, did you check the inbox?
Yes, i send a mail 10 minutes ago..
Anyone there? I sent three emails and no one answers me!!!
Just in case you’re not getting our replies:
We were finally able to log in. Can you please also send over the link where we can check the problem? The css looks right.
i want to know that can i add additional content on the page than the already provided dummy content? pls reply quick. I need to buy it fast. also have dropped mail
yeah you can add as much content as you wish to add, of course.
I have bought this theme from you but when I try to install it using WordPress panel it unpacks it and later gives the error that the file “style.CSS” is missing….What do I do now?
Unfortunately what you’ve purchased is not a WP theme, it’s a HTML template, as the name references. Should you wish to get a refund, please contact Envato.
I do not want refund I want that theme it is 3Angle. Can i have it?
3Angle is only available as HTML, not Wordpress. Unfortunately there’s nothing more we can do here.
Then I want refund please.
Envato handles refunds. Please contact them here: https://help.market.envato.com/?_ga=1.262900620.1867678889.1427060234
On the demo page the triangle look different than on the actual theme.
How Can I make them look like on the demo here?
Please send us your url and more details to firstname.lastname@example.org
Making sure you’re satisfied with our products is of utmost importance for us, so if you’re having any questions regarding our products here are your options:
1. Already purchased the theme? Please email us here and our team will take care of your issue.
2. Pre-purchase question? Feel free to leave a comment here!
If you have any questions we recommend checking our Documentation available here.
The BigBangThemes Team
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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