bringthepixel

bringthepixel supports this item

Supported

2035 comments found.

Hello, i have purchased your 3 clicks wp theme but i have some queries:- 1.) Why all the media images are blurred,i didn’t understand licence limitation cause. 2.) How can i change my contact form fields and to email address because i have only found shortcode of contact form, not the entire form code to make changes. 3.) Is WPML is not pre-installed or need to buy it own or you can suggest some nice free plugin for translation?

Thanks in advance.

Hi,

Please post all your questions directly on our support forum: http://support.bringthepixel.com

regards,Michael

Breadcrumbs are not displayed Category link to display archive pages link, how to set the display Category link?Thank you

Hi,

please check this link: http://support.bringthepixel.com/topic/breadcrumbs-2/

regards, Michael

Hi can any body tell me how to import all the pages that belong to particular skin(skin#7) like about, home etc

Hi, please post all your product related questions as separate topics on our support forum http://support.bringthepixel.com Thank you.

Please keep in mind that we support only verified clients

regards, Michael

Hello, ive read the topic about adding a font-face font. But can you explain how to open the 3clicks/docs/add_font_face_font.php page?

Hi,

Open in in any text editor, not in browser.

regards,Michael

Hi, ive opened the file and added the font like you did with LatoLight. But the new font does not appear in the list.

Hi,

Please post your questions directly on our support forum: http://support.bringthepixel.com Send me there your admin access data. I’ll look at this.

regards,Michael

Hi – how do I make the social icons bigger? Thanks!

it’s OK – found the answer on the support forum! Thanks

OK, great

Hi, Its a great theme and fits completely for my needs. But the only problem I’m facing is I want to replace map on the footer with live tweets which used to be in older version. How do I do that?

Hi,

Thanks for your interest. You can disable map entirely via theme options. Then you can add any shortcode, widget, custom code to the prefooter area via WP Admin > Appearance > Widgets section. If anything needs to be adjusted, I will help you on our support forum, don’t worry. Have a nice day.

regards, Luke

ismlyldz

ismlyldz Purchased

Hello there I want to use the plugin polylang. How can I translate the picture? Do I have to use wpml?

http://oi67.tinypic.com/2pqnteg.jpg

Hi,

Please try to look for answer directly on our support forum: http://support.bringthepixel.com We’ve covered few times the polylang topic.

regards, Luke

ismlyldz

ismlyldz Purchased

Is it possible to get the current demo (http://3clicks.bringthepixel.com/) content?

Hi,

In the package you have the latest demo content. Please post your question directly on our support forum: http://support.bringthepixel.com We’ll get into details there. Maybe I’m missing something.

regards, Luke

pela

pela Purchased

Hi,

I purschased support renew but code is not accepted ? I can log on support forum but it ask verification code. When I input code, it does not accept it.

Any ideas ?

Hi,

Sorry about that. Please send me mail to we [at] bringthepixel [dot] com with your forum login and this new purchase code. I’ll check it and grant you necessary access level.

regards, Luke

Hey there…Been a fan since i first purchased your theme years ago. You guys have always been the best. No Really!

I can understand your wanting to finally put a cap on support requests by having folks renew their support access through the paying of fees. Wouldn’t be surprised if all the many (previous) unneeded questions might’ve overwhelming.

BUT, do you think it’s right to disallow folks who don’t renew support from viewing their own archived questions and answers? Heck, I would’ve mentioned as well how it’d be nice for us to at least see others’ questions/solutions and such…but at least let us see our very own past questions and solutions.

You guys are still at the top of my list for the effort you put into support, but please consider what I’ve mentioned. Thanks for listening.

Okay Luke, I can accept it as being “it is what is”. Thanks

Whilst I’m here…can the theme be used on subdomains? Meaning it’s all the same domain…just broken up for added security and for avoiding plugin conflicts which I’m afraid will be the case considering some plugins I plan to be using.

Yeah, sure

Thanks again buddy.

Hello thememaker, I updated today wpml plugins to latest version, theme to latest version and Wordpress to latest version. After the update the website was not ok anymore and I received a fatal error message.

http://www.stayinagistri.gr/

Warning: Unexpected character in input: ’\’ (ASCII=92) state=1 in /home/stayinag/public_html/wp-content/plugins/wpml-string-translation/classes/filters/db-cache/persist/class-wpml-st-page-translations-persist.php on line 119

Warning: Unexpected character in input: ’\’ (ASCII=92) state=1 in /home/stayinag/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/class-wpml-db-chunk.php on line 57

Fatal error: Declaration of WPML_Post_Element::get_type() must be compatible with that of WPML_Translation_Element::get_type() in /home/stayinag/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/translations/class-wpml-post-element.php on line 6

I have deactivated the wpml now ….. and website shows again but my second language and I cannot show.

Hi,

please try to switch to the default WordPress theme to see if this is a theme related issue. If yes, please create a topic on our support forum and we will try to help you solve it. Thank you in advance

regards, Michael

It was a WPML related issue, they released a beta fix for it on their website yesterday. That did the job.

OK, thank you for sharing

preu

preu Purchased

Good Afternon!

I have a isuue with the section works (Projects) in the next page. http://forgivenworld.com/home/

The works haven´t the effect (onfocus) in the image.

What can I do?

I’m trying to send a hidden message but it say: 403 Forbidden

A potentially unsafe operation has been detected in your request to this site.

Thanks!

Hi,

please post it on our support forum: http://support.bringthepixel.com

and we will be glad to help you with it

regards, Michael

Hello!

I like to know, what happens with the structured data? There had been a post from you, that this will be fixed in an Update – but it isn’t.

There are problems with: author, datePublished, headline, image and publisher.

It would be really great, if you can fix that. ;) Thank you!

Hi,

sorry for the delay. We are still working on it, because there are some minor bugs when it comes to edge cases (hidden data or author element, etc) and we need to add microdata via meta tags then

Regards, Michael

please fix errors your themplate Google Speed shows errors https://developers.google.com/speed/pagespeed/insights/

Hi,

what do you mean by “errors”?

Regards, Michael

Guys,

Little disappointed. Bought the theme a long time ago and still use it now – hands down the best theme on the market.

However, we bought it long before this whole support expiry period was ever introduced. Understand completely why it’s here – a good idea in my opinion. However, we never had the opportunity to consider this at purchase and it was advertised as being supported without any expiration. Now because of the support policy, we’ve been locked out of viewing archived questions in the support forums which would greatly help us revisit and solve something we already sorted with you guys last year.

Appreciate it’s an envato wide move, but do we really have to purchase another support license even though when we purchased this product it was advertised as being inclusive of support, long before the expiry issue ever presented it’s self?

Many thanks

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