I have version 3.5, but do not scroll the pages with arrows
Please update the 3clicks to the latest version 3.12. This problem has been fixed some time ago.
Preview is not working
Could you please be more precise? Our live preview or yours?
I updated the theme and I got the following error “Fatal error: Class ‘G1_Slider’ not found in /home/unquacor/public_html/wp-content/themes/unqua3clicks/lib/g1-simple-sliders/lib/slider-builder.php on line 236” Do you know how to fix that?
Just bought the theme and it has issues with WooCommerce! The developer team priorities to release a new theme instead of fixing this theme… quite disappointing.
Sorry about that. We will release a fix asap.
When will you publish the fix?
We’re finishing it. Will be available really soon.
I updated the theme and the maps stopped working. I’ve tried contacting you guys but am still unable to see the answer as to how to fix it. Can you please post the answer here.
Please disable the G1 Gmaps plugin and then in WP Admin > Appearance > Theme Options > Maps, enter the Google API key. Then activate the plugin again.
The slider just stopped working on my homepage.
Please check it here -> https://jf-sdomingosbenfica.pt/
What should I do?
Please send me mail to we [at] bringthepixel [dot] com with access data, I will look at it.
Hello, just created an user for you. Confirm that you received it. Thanks!
No, I haven’t received any mail from you. What was the topic of your mail? Maybe it’s in spam somehow.
How can I update to the latest version? I have the same error, dont scroll the pages with mouse wheel in Chrome.
I followed that video. Then the correct way would be download de latest versión and install manually, but if I update the father theme I supossed I will lost my changes or my versión and my website will be not work. True?
Have you changed anything in parent theme? Child theme is for that. If you apply your customizations only to child theme, you can upgrade the main theme and you won’t lose anything.
Hey, After the theme update my popups stop working. I see the jQuery error in console. Did you change anything with it?
Please send me your site url. I will take a look.
Using 3clicks Theme 3.10. In the Branding Section you can choose which logo to use. The problem I have when doing so, is that the theme seems to hard code the protocol to http instead of using a relative path. So for my site every request is via ssl/https except for the choosen desktop logo.Why? Is there a workaround?
I found a workaraound by just removing all logos, then selecting them again. So the protocol seems to be saved by the time selected. Not by relative path.
Ok, thank you for reporting this.
We have had the plugin for a good long time now, but we’ve discovered that, even though we haven’t changed anything on the site (plugins, server, etc), the site completely hangs for eternity when this theme is active. The only remedy is to use another theme, and the site becomes responsive. I’ve downloaded the newest version of the theme also, and this hasn’t made any improvement. The discovery was made on a version of the theme going back over a year or so. It’s almost as if the theme is hanging because it’s trying to connect to something, which it can’t connect to, and therefore is hanging indefinitely. Quite concerning – how do we resolve the issue? The theme cannot be used at present, in any capacity.
We have had the “theme” I should I have said! Long day (including trying to debug the issue!)
Very suspicious, why was the theme was trying to talk back to a host p3.wpcache-blogger.com? All of a sudden since that host is no longer responding, that meant that the site was no longer responding. If I used any other theme, this issue didn’t occur. Why is the theme trying to talk back to a server in Russia? Reverse DNS was 8423.neohost.http – https://www.tcpiputils.com/browse/ip-address/220.127.116.11
We resolved the issue with the theme by adding p3.wpcache-blogger.com to the hosts file of the server to convince the theme to work again and BAM, it worked immediately! It looks like p3.wpcache-blogger.com went down and as a result, so did the theme. Please provide an explanation. We’ll be hunting to find out the offending code and removing it from our theme, that has no business being there on a paid theme!
“Buy extended support to get access.” – It won’t allow me to register. Why is the theme talking back to a remote server on every page request?
The p3.wpcache-blogger.com host is not a part of our theme and the theme shouldn’t try to connect to that host. It should be a part of your caching plugin. Please send me your site url and I will try to trace where this call is invoked.
I have some suspicious but I will need to check it on admin side.
Please send me mail to we [at] bringthepixel [dot] com with your support forum login name. I will grant you access to the forum. You will post a ticket there with access data and we will move on.
I have purchased this theme couple of years before. Lately, I have noticed that Revslider plugin updates are missing from the theme files. the last time it was updated dated back to late 2015. How to get a newer version? why doesn’t the theme have an updated version? do we have to purchase a license for RevSlider? and will it be supported by your latest theme version?
You can download the latest theme version directly from your ThemeForest account, check the “Downloads” section.
You don’t have to purchase the Revslider licese, it’s packed with the theme. Each 3clicks update delivers Revslider latest version in it.
I wanted to write you through support but your system is not taking my purchase code. My site is flagged as having a virus and my network admins scanning has determined it’s coming from THIS theme. I tried to download the newest version of theme and it is continuously flagged as dangerous and the site is blacklisted everywhere (www.michiganfloorrefinishing.com. We have cleaned the site based on the scan reports, and I need your assistance, PLEASE. Is this your file wp-includes/js/jquery/jquery.js? Please advise.
No, this file is from WordPress itself. If you have a virus in it you have to first reinstall your entire WordPress installation, not the theme.
Okay, thank you for the info. We are on our way to total resolution….so far!
Great to hear that.
I have not tried this theme for a long time, but I barely decided to go back to using it and see how it was going now,
G1 maps does not work:
Oops! Something went wrong.
To load map, you need to enter API key in WP Admin > Appearance > Theme Options > Map.
If you don’t have option in that section, you need to deactivate G1 Gmaps plugin, then enter API key
and activate it again.
The site I am managing was designed using your theme by someone else who I am not in contact with anymore. I am not able to update your theme (it is still on 3.9) and I think they may have edited your style.css.
Can you share a backup of the correct style.css for 3.9 so I can check?
here is what I have at the moment
Theme Name: 3clicks Theme
Theme URI: http://3clicks.bringthepixel.com
Description: Got questions? Visit our <a href="http://bringthepixel.com/support/">support forum</a>.
License: Located in the 'Licensing' folder
License URI: Located in the 'Licensing' folder
Author: bring the pixel
Author URI: http://www.bringthepixel.com/
Tags: flexible-width, custom-colors, custom-menu, featured-images, post-formats, theme-options, threaded-comments, translation-ready
Please send me mail to we [at] bringthepixel [dot] com. I will reply with style.css
a pre-sell question. I prefer to use BeaverBuilder as a page builder. Is it possible to seamlessly disable your built-in page builder and use Beaver Builder instead? Does the theme have a full-width layout so not to restrict the Beaver Builder? Thanks.
Without our builder you won’t be able to use our unique elements. Additionally some help will be required to allow your builder loads on full width so I’m not sure that all your goal can be accomplished.
Why is your 3clicks support forum blocked if the support has expired??! All I want to do is browse it to get answers to why I cannot upload a new font! I get a “No direct script access allowed”.
It’s so bad to block customers from viewing support forums! MONEY GRABBING AT IT’S FINEST! I’m not asking you to do anything I just want to view the forum! >:(
It’s blocked by default but of course you can access it, on demand.
Please send me mail to we [at] bringthepixel [dot] com with your forum username and I will grant you access. Sorry about all inconveniences.
Sent you an email. Why is it blocked by default? I could view it before…just says “expired” because the support had run out :/
I replied to you. Please check your mailbox.
I have the same problem that most of the buyers of 2016 and back, scroll on chrome. I tried to update the theme from the “theme options tab” but updated it to 3.10 only and I am checking your page and the latest is 10.13. Still having the scroll issue, wondering how to update without messing the design.
I checked and I do not have a child theme installed only the parent sad face.
For automatic updates you have to have the Envato Market plugin. Otherwise you have to download and install the latest version directly from ThemeForest > Your Account > Downloads section. Please check on 3clicks item page here on ThemeForest what is the latest version.
I would like to just be able to view the forum. I have purchased the theme. At this point I just wanted to browse the forum to see if there was a solution to my question.
I keep getting this error ” You are not using default WP editor. Builder cannot be used” after updating to your newest theme version. When I want to edit pages. Some are affected by this and some are not. The ones that are not affected and where the Page Builder appears to work properly, I still cannot edit/save the html box areas etc.
Please send me mail to we [at] bringthepixel [dot] com. I will try to help.
Does the theme supports RTL?
Also can i make people in the forum mark a certain replys as best answer ? because i want to use it for Q&A
RTL is supported. For best answers you will need to find some 3rd party BuddyPress extension.
can you share a plugin can do that with us ?
because we found no plugin can do that on buddypress.
Hello, Unfortunately I do not have access already to the support forum. I ask for help. How can I move sidebar in shop from right to left. Can you help, please.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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