bringthepixel

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2178 comments found.

I have the smooth scroll issue everyone else is having. But the fun part is it says I have 6 months left of support but every time I try to login it tells me ERROR: This purchase code is invalid. Please just post the fix in the comments. Will it be a theme release update or some other method? Thanks

Hi,

Please update 3clicks to the latest 3.12 version and that issue will be fixed.

regards, Luke

Hi. I have the updated version of theme but scroll is not working on the website. How do I fix this?

Hi,

No, sorry. Changing this requires a lot of development. Entire design is based on that (mobile breakpoints etc).

regards, Luke

I understand, but you should definitely think about it, otherwise you’ll lose all your clients for this theme at some point :(

Hi,

Yes, we are aware of that. We will for sure redesign 3clicks to give it more modern look.

regards, Luke

jaedsm

jaedsm Purchased

Howdy! Been loving the theme for quite some time now. Just updated to 3.12 and now my posts under “Works”, set to gallery, no longer cycle and clicking thumbnails under the main image don’t change the image. If I scroll down a little and click a thumbnail it scrolls to top.

Is this a new issue cropped up with 3.12? It was working just fine with 3.11. Web site is linsonsigns.com (cleared browser caches, tried with incognito on Chrome, other browsers I rarely ever use too). Thanks!

Hi,

Please post all your issues/questions directly on our support forum: https://support.bringthepixel.com/ Our support team will be glad to explain everything and assist you solve them.

regards, Luke

I’m Using ver 3.2.2 is there an easy way to upgrade to the latest version?

Hi,

If you don’t touch (I mean change) core theme’s files you can simple follow our video guide: https://www.youtube.com/watch?v=_JSkzBT9-u0&t=4s Or install Envato Market plugin, fill token and make it automatically.

regards, Luke

Hi. I first want to say that we love your theme!

Quick question. We are using the simple template to remove the header and footer, but the page is not full-width. How do we get the full-width section back?

Thanks! Marina

Hi,

This special template (simple) has not full-width version, sorry.

regards, Luke

Hi. We are also facing here the problem with Chrome scrolling. Unfortunately, We bought this theme a long time ago, and not able to log in again with account where wue purchased it. So we do not have access to newer updates. I have tried to apply the code to disable smooth scrool in Child theme but did not work. Is there something else to do ? Is it possible to give me the modification to do to make it work ?

Thanks for your help. Bastien.

Hi,

Try to add this code to your child theme functions.php: add_action( ‘wp_print_scripts’, ‘g1_disable_smooth_scroll’, 100 );

function g1_disable_smooth_scroll () { wp_dequeue_script(‘jquery.smoothscroll’); }

regards, Luke

Hi,

It works now … Just a bad copy/Paste, it replaced ’ by ` when copying. Thanks for support.

Regards, Bastien.

Great to hear that.

regards, Luke

techis

techis Purchased

hello my slider doesnt work on woocomerce i contacted the support but not yet respond me

Hi,

You will get answer on forum soon, we’re working on your ticket.

regards, Luke

Gruguir

Gruguir Purchased

Still no mouse scroll for me with 3.12 on Chrome (i already tried to apply the function.php modification) and my support has expired. I didn’t needed to update and i guess i shouldn’t have. Any thoughts please? (edit : using child theme)

fixed – that was just a copy/paste issue with ” ’ ” caracter.

I am still having trouble with Chrome scroll. I tried the code to disable and nothing happens.

never mind…I made sure to replace the ` with a ’. must have messed up in the copy/paste

Hi, Is the theme ready for WP 4.9 ? Thank you in advance for your reply

Hi,

Yes, it’s full compatible with WP 4.9

regards, Luke

Thank you :)

Hello.. I have one question before purchasing the theme. How many company logos i can set? How many “section under the slider ” i can set? 3 or more? Thank you!

Hi,

Entire homepage is built from builder so you can add as many sections as you want (logos, text etc). Sky is the limit ;)

regards, Luke

Ahahahahah perfect! Thank you :D

I’m glad I could help.

regards, Luke

Nice theme. I’ve been using it for a while but thanks to changes through updates, the G1 Map feature no longer works. It throws Google API errors and there is no simple way to enter a new Google API. If I want and support, even self support, it will cost me $49 USD. They broke it and now I need pay again to get any support. Extremely disappointed.

Hi,

Have you entered Google API key? If not, please disable for a while the G1 Gmaps plugin, go to WP Admin > Appearance > Theme Options > Maps and enter the key.

regards, Luke

Thank you. I was going mad trying to figure it out. Works! cheers

I’m glad i could help.

regards, Luke

Hi, I boughth 3Clicks theme yesterday and I have an issue. After uploading/installing in WP new theme area I have a gray screen with a message from WP “are you sure’ you want to do this?” and with only one link clickable elow “Try again”. After my click WP comes back to themes are and nothing happens… Of course I tried again anda again and again with different WP website. Any times the same story… Can you help me please?

Hi,

Please post all your issues/questions directly on our support forum: https://support.bringthepixel.com/ Our support team will be glad to explain everything and assist you solve them. Please use hidden message to send me your site’s access data.

regards, Luke

Hi! I bought the 3Clicks theme in 2014 And now my client’s website is with the scrolling broken And I searched through all the code and possibilites I could think of to fix it Now I just saw on the Comment section that it was fixed in an update, but I cant get to log in the support area Could you kindly send the update to my email? thg.alves21@gmail.com I would be greatly appreciated! Thank you!

Hi,

The scroll problem was fixed in the latest version. Please upgrade your theme to 3.12 and clear your browser cache. Update can be downloaded from your ThemeForest account, the same you used for purchasing theme in 2014.

regards, Luke

Hi

I have problem,

I have this error ” Save failed. Post support ticket with this error message: a is null”

Hi,

Please post all your issues/questions directly on our support forum: https://bringthepixel.ticksy.com/ Our support team will be glad to explain everything and assist you solve them.

regards, Luke

pela

pela Purchased

Same error as jorgemuchacuar reported. That happens at least with Firefox if you use PageBuilder. If you work with default WP editor, there is no such a error.

Also, MS Edge browser brake page code. If you use it, it mess code under PageBuilder. Like this:

p=””> </section]<>

It convert some of html sections to “unkown element”. It might also add some charters/marks element before and after. Result is totally broken page layout.

pela

pela Purchased

p=””>=”” <=”” section]<>=”” <h1=””>

text, text, text, headers, paragrap, text, etc.

[/< p=””>

p="">="" <="" section]<>="" <h2=""> </h2=""></section]<>

<section class=”g1-shortcode” data-g1-attrs-list=”class,valign,animation,data-g1-sc-name” data-g1-data-g1-sc-name=”one_third” data-g1-g1-sc-attr-class=”g1-temp-shortcode-wrapper” data-g1-shortcode-name=”<section” data-g1-animation=”none” data-g1-valign=”top”><section class=”g1-shortcode” data-g1-attrs-list=”” data-g1-shortcode-name=”box”>\\ 

</section></section><section class=”g1-shortcode” data-g1-attrs-list=”class,valign,animation,data-g1-sc-name” data-g1-data-g1-sc-name=”one_third” data-g1-g1-sc-attr-class=”g1-temp-shortcode-wrapper” data-g1-shortcode-name=”<section” data-g1-animation=”none” data-g1-valign=”top”></section><section class=”g1-shortcode” data-g1-attrs-list=”class,valign,animation,data-g1-sc-name” data-g1-data-g1-sc-name=”one_third_last” data-g1-g1-sc-attr-class=”g1-temp-shortcode-wrapper” data-g1-shortcode-name=”<section” data-g1-animation=”none” data-g1-valign=”top”></section>[/< p=””>

This kind of mess just for a two images …

Hi,

Please send me mail to we [at] bringthepixel [dot] com. I will try to help.

regards, Luke

Hi Luke,

I have the same issue as pela and jorgemuchacuar. Visual Editor states “a is null” and also creates a lot of broken text/code.

Best, Andreas

Hi,

Please send me mail with access data to we [at] bringthepixel [dot] com

regards, Luke

Vrenilein

Vrenilein Purchased

Hi, i have the same problem as the guys above:

I have this error ” Save failed. Post support ticket with this error message: a is null” when using firefox. Internet Explorer does not work with the Editor properly (but that is not the problem). Google Chrome works fine atm.

Kind regards

Hi,

We’re checking this. Fix will be available really soon.

regards, Luke

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