bringthepixel

bringthepixel supports this item

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2132 comments found.

Hi – I’d like to report that when you adjust the font settings in Theme Options, they do not update in real time. Some changes I made a few days ago have just now updated HOWEVER I’m now unable to change the font back to my original choice and my site looks dreadful. I’m reluctant to buy more support just to resolve this one issue. Thinking this must be a bug?

Hi,

For a site’s development phase, please turn off he “Dynamic style cache” in the WP Admin > Appearance > Theme Options > Advanced.

regards, Luke

LTCUSA

LTCUSA Purchased

Relevant to @docucom comment above (https://themeforest.net/comments/16452491) . I own 6 copies of 3Clicks Theme and my active website owners are now on PHP7/Ubuntu 16.04 webserver. The home page is “stuck” and cannot be changed even if you delete the home page and assign a different page in 3Clicks>>Theme Options>>Pages and WP “Reading”. This is seriously broken.

Hi,

It’s probably PHP7 incompatibility. Please send me mail to we [at] bringthepixel [dot] com with access data so I can take a look what kind of error is there.

regards, Luke

To update to wp 8.0 I have to first upgrade “3click” to the new version? I stayed at 3.9.3

thank you

Hi,

Yes, please update 3clicks first to the latest version, then update WP.

regards, Luke

Website http://bringthepixel.com/support/ not work. This URL is into Need support? section on theme description page into Themeforest.

Hi,

The correct url is http://support.bringthepixel.com I checked our profile page and it’s correct there.

regards, Luke

Hi there, will this theme ever be converted to use Visual Composer?

Hi,

no, there are no plans to do that, sorry.

regards, Michael

Hello. Please take a look at the support ticket I have created a long time ago. It is urgent and I am sure it is a bug in the theme code. http://support.bringthepixel.com/topic/unable-to-save-single-page-options/

Thank you so much

Hi,

please check my answer on the support forum. Thanks

Regards, Michael

Hello, guys. I have reported a very urgent issue over a week, gave you all the information you need and unfortunately still the issue is not resolved. I have disabled all plugins and I have the latest version of WordPress and PHP framework. Single Page Options stopped working and this affected my website homepage and I can not update pages anymore because it will revert single page options to inherit.

Please support ASAP. This is my ticket: http://support.bringthepixel.com/topic/unable-to-save-single-page-options/

Thank you

Hi,

please check my answer. Thanks

regards, Michael

hello your theme include the demo files for have your same page?

Hi,

yes you can import demo content

regards, Michael

Hello, guys. Can you please take a look at my support ticket i have submitted http://support.bringthepixel.com/topic/unable-to-save-single-page-options/

Hi,

I will reply in an hour. Sorry about the delay.

regards, Luke

arkano75

arkano75 Purchased

hi, since the 4.8.1 update, the visual editor and tinyMCE not working under g1 pagebuilder, there is a fix ?

Hi,

Please send me mail to we [at] bringthepixel [dot] com. I will take a quick look.

regards, Luke

arkano75

arkano75 Purchased

i send you from edp[at] akesios [dot] it about 3 hors ago

Hi,

I got it and I replied.

regards, Luke

rankore

rankore Purchased

Demo import not working, your servers down??

Hi,

Please send me mail to we [at] bringthepixel [dot] com. I will try to help.

regards, Luke

rankore

rankore Purchased

Thank you, sent email from websitepositions

Ok, I will reply soon.

regards, Luke

upandatom

upandatom Purchased

Hi, I cant see tinymce anymore after the new wordpress updates. Yes I did deactivated all plugins and activated one by one and couldnt find any issues. If I switch to default theme then it works fine but when I switch back to 3Clicks it disappears. Any Fix???

Hi,

Tinymce works fine with the latest WP and 3clicks. Please send me mail to we [at] bringthepixel [dot] com, I will try to take a look.

regards, Luke

upandatom

upandatom Purchased

I have fixed it by downgrading wordpress for now. Will upgrade wordpress version on next wordpress update.

Ok. Let me know if the problem will come up after next update too.

regards, Luke

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