81 comments found.
Hi, I already registered for Item Support. It said there would be an email sent to me set up an account but 15 hours past I haven’t received anything yet. Could you please help on this ?
Hi.,
Thank you for contacting us.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
is possible translate “project detail” ? How ?
Hi.,
Thank you for contacting us.
Please refer : http://docs.wedesignthemes.com/dt_articles/translation/
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi. I’m receiving emails from my WordPress saying “fatal error on your site – DesignThemes Core Features Plugin (version 2.0) Not able to update the plugin as there is no such option. What to do?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
How do i change the back to top “A” to a normal arrow. thanks
Hi.,
Thank you for contacting us.
If you want to change the text “A” , then get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below code, and change the background-image url as per your need.
Loader :
.loader-inner .loader-icon-wrapper { background-image: url(http://aagan.dttheme.com/wp-content/themes/aagan/images/logo-favicon-lg.png) !important; }
toTop :
#toTop:before { content: "A"; }
Here you can change the value as per your need , if you want to display the image then add the code like the below you have to replace the text image source to your image link.
#toTop:before { content: url(image source); }
Please refer the video : http://recordit.co/E9PNJDwHFF
Ratings:
We look forward to helping you!! Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
header top absolute not working
header is always set to relative after changes (see source code)
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Transparent header Hello how to make the header transparent ? I’ve installed demo but the slider is under header. Suppose that we need to choose revolution slider blank template but every time I choose it, it revert to default template
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
purchase code send
Hi.,
Kindly, confirm the purchase code, so that we can move forward.
Please refer : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hi ,
I’ve purchased the theme from you. I’ve an issue that the Header section is not transparent when I’ve uploaded the theme on my hosting. Also, when I scroll down the the header disappears which is not like it was in the theme. Also, the 3 line menu in the right is missing. Kindly check here: http://hmhitechsolutions.com/home-9/
Purchase code: 296c0f7e-d021-46f8-bb4c-7bb72e968b62
Thanks
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
I’ve sent you a direct message to you using the link you’ve shared. Can you please reply to it?
Hi.,
We have already replied to that email. Please have a look at this screenshot https://prnt.sc/2258t2h
Hi, I have a problem with the Aagan and WPML theme. I can’t change the footer, and Service slider for translations.
Hi.,
Please watch this video for better understanding – http://recordit.co/XQrwxKztpU
Regards., DesignThemes Support.
Hi, after installing all the plugins it keeps saying I am missing Designtthemes plugin… please help. I registered for support but didn’t get my password… and I also clicked on Lost Password and never got an emajl
Hi kristenju.,
1) Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
2) We have sent the forum login details to your email. Please have a look.
Regards., DesignThemes Support.
Hi
I am unable to access the support. I registered and didn’t get an email. I then tried ‘lost password’ and didn’t get an email either. I have checked the spam and it’s not there. Can you please help me get in? Thanks loads!
Nathalie
Hi.,
We have sent your forum login details to your mail ., Please check now.
Hi, I have a problem with the Aagan and WPML theme. I can’t change the header, footer, or slider for translations.
Hi.,
Please watch this video for more info – http://recordit.co/HvmYoxx4i8
Regards., DesignThemes Support.
Hi. Do you have a install helper for wordpress?
Hi.,
We provide basic installation support and guidance for theme and the plugins included with the theme and some basic customizations.
Thank you, we look forward to helping you!
How do i change the back to top “A” to a normal arrow. thanks
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Note : We do not provide support for Envato element subscription users.
If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.
DesignThemes Support.
We got your theme from Envato Elements. So there’s no code. But there is no way to do the following: 1. Disable or change the “back-to-top” icon 2. Get some of the Blog layouts to work (even after changing the Posts page in Reading Section) 3. (Critical) Easily change the Menu background, so that it loads without being padded at first and then stretching to fill the width after 3 seconds of so – which doesn’t look good at all.
We’ve spent way more hours than we should on somethings that we feel should have been easy selections in the Theme Options, or Customizer.
Please advise on that to do – otherwise we have to consider a different theme altogether
Hi.,
We do not provide support for Envato element subscription users.
If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.
Hi guys I just bought your theme – on changing the back to top “A” icon how can I locate the CSS to insert my image?? I seen the documentation above but it dont show how to locate the sheet to edit. Its not in Appearance > Customize > Additional CSS
Hi., Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I bought this template a few days ago, and i have a problem with the demo content install, the error says The execution failed. Please check error.log, i tried to install many times but not working and the log file not appear.
Hi!
Hope you had a great weekend
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
We still did not receive any mails from you. Please resend it or mail them to support@wedesignthemes.com
Hi.. I have a problem with the demo content.. I send the Information about my WP and FTP.. Thanks
Hi ximenacrespo.,
Hope you had a great weekend
We still did not receive any mails from you. Please resend it or mail them to support@wedesignthemes.com
Regards., DesignThemes Support.
I bought this template a few days ago, and i have a problem with the demo content install, the error says The execution failed. Please check error.log, thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our
knowledgebase link for how to import the demo contents using the unyson
plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP
& FTP access logins) immediately via the right bottom form located @
http://themeforest.net/user/designthemesSo that, We import demo data for you.
Before sending your details please check your server requirements., Please
refer the below link for server requirements
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hi, i send the information, thanks for your help
Hi ximenacrespo.,
We still did not receive any mails from you. Please resend it or mail them to support@wedesignthemes.com
Regards., DesignThemes Support.
HI, I need the video background (home 
thanks
Hi.,
Thank you for contacting us.
Sorry for the inconvenience, The video was removed from YouTube. Please add your own Video URL
Here : https://prnt.sc/sssqwf
Thank you, we look forward to help you!!..
Hello!! Is anyone there? I bought this template a few days ago, and tried to contact the authors through the support tab, but for some reason my user and pass are not recognized nor i receive any new access choice via mail.
1.There is no Guide or manual on my item so i am quite lost… 
2. I just had to remove designthemes plugin from my WP because it provokes a “fatal error”.
I would really appreciate if someone could help me out. Thanks in advance
Hi.,
1) Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
2) “designthemes-core” – This is our core plugin. So please activate that plugin. Let us know if you face any difficulties. We will help you.
Regards., DesignThemes Support.
