251 comments found.
Hey. I have Aalto theme 1.8 and that wp bakery frontend editor does not work with this theme and its little sad. Will you ever update the theme to be compatible with this so that editing would be easier? Thanks!
Hello,
We’ve disabled WPBakery’s Frontend Editor by default because it doesn’t work well with some of our theme’s Javascript functionality, however it can be enabled by following instructions from this link.
We do however recommend using the backend editor.
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Edge Portfolio part of
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Hello, any update for this theme?
Hi there,
The theme will for sure be updated as soon as possible as our team is working hard on updating all our themes at the moment, so you will for sure be notified once the theme update is released.
Thank you for your patience.
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Please can you release an update to address the latest WP Bakery vulnerability, last update Dec 2021 ???
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support period has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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I have the blog sidebar show up on top of main page and header but only on mobile. Happens 24hr after install all of a sudden… Can anybody help?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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I’ve already submitted a ticket 3 days ago… # 229614
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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72 hours now waiting…
Hi,
Your ticket should now be updated with response.
There’s been an increased number of tickets lately so our response time got a bit delayed.
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Thanks problem was resolved by support, today.
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Will you be planning on renewing this theme so it is up to date with the latest version of WordPress and PHP?
Hi there,
This theme is compatible with PHP 8.0 version. The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme should work correctly with the latest version of WordPress and you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Having this warning come up : Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides-aalto/woocommerce/content-product.php, aalto/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0,
aalto/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
Also can you please update WP Backery as only you can update to recent version.
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Regarding WooCommerce Outdated files messages, please check the article in this link.
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Hi Edge Theme , i have sent the relevant email along with the purchase code id. If you require any further information please do not hesitate to contact me.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer and that our agent send you the latest version of the bundled plugin.
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Hello,
Thank you for reaching us!
The demo should also work correctly now. Once you import the demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
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Hello, your change log has ”- Added WordPress 5.8.2 compatibility ” and im wondering if this is compatible with wp 6.2 ? , also is this compatible for mutlilingual
Hello,
Thank you for reaching us!
The theme should work correctly on latest version of WordPress.
When it comes to creating multi-language websites using our themes we recommend checking this article here.
Do let us know if you have any additional questions.
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Appreciate the feedback
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Installing the theme as we speak, if i encounter any issues ill contact you soon.
Thank you for choosing this theme!
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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Seems my import demo has been stuck on 10% for a solid 10minutes, anyway i can send you my login details via email so as to assist in demo import ?
Have submitted ticket with ( Id #223079 )
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello guys,
I am using your theme and I am overall happy, however there is a big issue on mobile, the subtitle goes over the first image. It’s very annoying, I am ready to advertise my website, but with this problem I can’t. Please take a look at it.
https://snipboard.io/XQ4Hmn.jpg https://bozhinovskidesign.com/portfolio-item/project-18/Thanks in advance!
Hello,
Have you perhaps deleted the text? At the moment no text is being shown on portfolio single posts.
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Yes, sorry please check it again.
Also how can I give you credentials?
My support has expired.
You can write me at bo4evm@gmail.com
Best regards, Miroslav
Hi,
You can resolve this by setting min-height for title area on mobile with custom css below:
@media only screen and (max-width: 600px) {
.edgtf-title-holder.edgtf-has-bg-image {
min-height: 300px;
}
}
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Thank you very much! Good guys!
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Single Portfolios not working anymore with PHP8, the problem comes from social-share.php that does not work anymore on PHP 8 and create a fatal error, please do an update, we can’t go back to 7.4 it’s not secure anymore, thanks for your quick feedback
Hello,
The compatibility with PHP 8 was improved in the updates, please see change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Your last update was more than one year ago …
The code that you use for social networks on portfolio create a fatal error on PHP8, your code is not okay on this point, and i think that you have to check with your dev to make an update. If we disable the use of social networks, it’s working, but i would like to use it
I already have the last version
Hi,
Please contact us through this email, include your purchase code in the email, url of your site and list exactly which PHP version are you using. Our support agents will check this and assist you.
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hi Do you still have updates on this issue? the last one is from 2021
Hi,
We are constantly working on updating all our themes and you will be notified via email when the theme is updated.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
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Hello, I got the following notice from WooCommerce under wp dashboard, please advise! I have WooCommerce version: 7.3.0
“Your theme (Aalto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.”
Hello,
We are constantly working on updating all our themes. At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
In the meantime, please see suggestions from this article here.
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Hi, The update on PHP 8.0 is no compatible with the theme. Since the last update was one year ago. What can we do?
Hi,
The compatibility with PHP 8 was improved in previous theme updates and our dev team is working on improving it further.
If you are experiencing some errors please try reverting to PHP 7.4 in the meantime.
At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
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Thanks for the answer. I do have a probleme on the back office, on edge portfolio, I cant’ change the Permalink + add or remove pictures on the portfolio multiple images… Let me know. Thanks
Hi,
To change permalink slug for portfolio please follow instructions from this article – How To Change The Permalink Slugs For Your Custom Posts.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hello, I have a big issue with your theme.
When I upload images to portfolio gallery it changes the image color a lot. Like some sort of filter. But I checked no fitlers were enabled when I uploaded the files to the gallery.
Please check the screenshot attached https://snipboard.io/7Pviks.jpg
Please make sure to contact me on bo4evm@gmail.com to resolve this issue, because my client is causing me problems.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi, are you gonna update this ? for WP 6?
Hello,
Thank you for reaching us!
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Do let us know if you have any additional questions.
Support
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Hello, any update for WordPress 6? Thanks.
Hello,
Thank you for reaching us!
At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in newer WordPress versions) was included in latest theme update so theme should work correctly on latest version of WordPress.
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Hello, I need to update WP at the latest version. Can you confirm it is a safe thing to do? I can be sure Aalto 1.8 is compatible with it?
Hi there,
Aalto theme is compatible by our changelog with WP 5.8.2 and since there has not been any significant changes to the latest WP version you can use the theme on the latest version of WP.
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Done. It works properly, thank you!
Hi there,
We are glad to hear this
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Hello , We found the Edge Portfolio section all portfolio is disappear .We already Update the theme to lastest version ..
Print Screen https://paste.pics/e098ef173c83b3562efe212879aaf23bCos ,We are found a design house to build site, but they haven’t give me the license Key to submit ticket inside your support .
Hello,
Based on the notification on screenshot we assume that you’ve migrated your site. Please understand that the theme migrations are a bit outside our support jurisdiction. We recommend following these instructions to migrate WP from local server to live site – the same instructions should be followed if you migrate WP from one host to another.
Thank you for understanding.
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Hi, please I tried many times to update theme. Now Im using old Aalto 1.2 and I want to update it but everytime the web made error.
I tried change wordpress to oldest but it still make error after update the theme.
Please could you help me update your theme Aalto?
Thank you
Hi there,
Follow this article in order to update theme and plugins properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL, or contact us through this email and one of our support agents will assist you.
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Hello
We are using your theme on our client website but have an issue right now with the menu. ( it was working well before )
When the desktop size is between 1203 and 1024 we have the sticky menu and the menu that’s appears at the same time creating a visual of 2 menus
How can i fixe that ?
( We sent you an email yesterday with the website URL )
Sincerely,
Nevermind, just find it : It was a translation plugin that added an item in my widget area, creating a bug somehow.
Thx !
Hi there,
Please take a look at the following article. If you are still having issues, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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An update from 1.1 to 1.8 caused a fatal error.
Fatal error: Uncaught Error: Call to undefined function aalto_edge_add_meta_box() in /home/customer/www/heritagedowntowns.com/public_html/wp-content/plugins/edge-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31 Stack trace: #0 /home/customer/www/heritagedowntowns.com/public_html/wp-includes/class-wp-hook.php(307): edgtf_core_map_portfolio_meta(’’) #1 /home/customer/www/heritagedowntowns.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/heritagedowntowns.com/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #3 /home/customer/www/heritagedowntowns.com/public_html/wp-content/themes/aalto/framework/admin/meta-boxes/edgtf-meta-boxes-setup.php(17): do_action(‘aalto_edge_meta…’) #4 /home/customer/www/heritagedowntowns.com/public_html/wp-includes/class-wp-hook.php(307): aalto_edge_meta_boxes_map_after_setup_theme(’’) #5 /home/customer/www/heritagedowntowns.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters( in /home/customer/www/heritagedowntowns.com/public_html/wp-content/plugins/edge-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31
Any way to fix this?
This seems like a bug, not a support request, but if it requires renewing support, please LMK. Thanks!
Hi there,
Check do you have all the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you are still having issues, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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The problem was caused by doing the update that you are asking about above. I have sent an email as requested.
Hi there,
We located your request and we can see that our agent answered you, so please check the answer and continue the conversation with him.
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