Reviews for Aalto - Architecture and Interior Design Theme

Reviews for Aalto - Architecture and Interior Design Theme

Cart 1,490 sales
Well Documented

36 Reviews

for Customer Support

Perfect Support! Fast Respond , Nice person! The Gallery are smooth and easy to use!

for Flexibility

I love it section and how easy it is to customize it

for Feature Availability

Al instalarse arroja errores de efectos e imagenes a pesar de importar las planillas como corresponde.

Author response

Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources
as well as you can always try to import our demo content with our XML file.

Also to be able to investigate any issue on your end would kindly ask you to submit a request at our help center and our support team will be happy to help, as for the moment we could not locate any request created by your Envato username, and we do hope that you will reconsider your rating after you were provided with help by our team.

Thanks.

Best,
Edge

Have bugs from import demo
Import only all website - page, you cant import only page what you need
Slow website on this theme

Author response

Hello,

Thank you for your review.

We're sorry for the bad experience you had.

We located all your support requests in our forum and established that you actually received response for all of them.

When it comes to demo import, this is the only way we developed so far. We didn't include a possibility to import one page at the time, which is also noted in our official import guide - https://edge.ticksy.com/article/12617/

When it comes to website speed, this is rather website-related problem, it hardly has anything to do with the theme, since the scripts that are loading are minified and the PHP code is written by the latest WordPress standards, so the problem must be with your media files (usually too large) or PHP version on your server.

We suggest this helpful article that explains everything about page loading time and how to decrease it - https://wpklik.com/wordpress-tips/how-to-make-your-wordpress-site-load-faster/

All the best.

Edge

for Customer Support

5 days purchased and the theme is no supported in WordPress.com ...i ask for help and no body answer ! I need my money back $62 USD

Author response

Hello there,

We managed to find your ticket on our support forum https://edge.ticksy.com//ticket/1845071/ and as we could see our agent answered you there in timely manner and help you with instructions how to setup your site within our theme.
Also, as we could see, response time is 1 day.
We are a bit confused why exactly did you rate our theme with one star.
If you decided not to use our theme, you are able to submit refund request that will be checked.
But if you want to use Aalto, and still facing off any issue, just reach our support team that is on your service on ticksy. Really hope, once everything is sorted out, you'll change this bad impression you've got and kindly reconsider this bad rating. Thank you in advance. Looking forward to hearing from you.

Edge

for Other

Great design and quick support. I created a beautiful site for the architect. I really recommend !!!

--
Luke

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