407 comments found.
I’m trying to make a support request but the Academist LMS is not listed as an option at https://qodeinteractive.com/submit-a-request
A user is getting timed out on the courses (exams). I changed the course duration to 3 hours per exam, but the user still only sees 1 hour.
I’ve cleared site and object caches, and cleared the user’s browser cache; the user has tried in Edge and Google Chrome.
How can I get her to see the full 3 hours? Is there a way to reset her user account so she can retake every single exam at 3 hours?
Hi there,
If you are trying to submit a request please assure that you have selected Elated profile and theme Academist, since the theme is present on the submission page.
Support
Elated Portfolio part of
Qode Interactive
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I understand that a ticket must be opened, but unfortunately the support for the purchase of the theme has expired, but we have not yet managed to launch the site because one of the problems is this, and we have not yet contacted support, so we would like to help with this problem. thank you
Hi there,
Thanks for writing in!
We are sorry but we need to tell you that the testimonials within our Academist theme does not offer the slider option and this was a mistake within our themes documentation which will be corrected.
So once the testimonials are added to a page they will automatically slide.
We hope this helped.
Support
Elated Portfolio part of
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Hi, I have checked your theme. I have some question to you. 1. The theme is too lazy. Have any plan to make fast or use Js in frontend? 2. Will you add live class system in next update? 3. Have any plan for batch system of a course?
Please tell me when will get the next update and what will add
Hi there,
Thanks for taking an interest!
1. Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.
2. & 3. All the features that are presented on our demo page can be achieved. We can forward your suggestions but cannot promise this will be implemented.
Theme update was recently released.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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The Appearance Options / Customiser for the theme is highly lacking in being able to change essential things, such as the master colour used across the site – set to the Code pink, cannot be changed without a lot of custom code or manually searching the hex in all the CSS files (including plugin files) and changing several hundred CSS entries to your desired colour.
The most simple & bizarre issue I’ve just stumbled over is the “Course Single” page setup – when the course pages are set to “Show Title”, the title that gets published is simply “Course Single”. It does not inherit the actual course title, just the dummy text.
There are practically no options for customising the single course page; you can add or remove the sidebar, but rearranging any of the actual course content displayed is not an option, nor is removing the enormous hero image in the middle of the page.
I bought this theme around 5 years ago & couldn’t get far with it at the time; I’ve recently picked it up again for a new project in the hopes it would’ve improved in those 5 years, but I can’t see how it has?
For $85 it’s not unreasonable to expect to be able to have even a little bit of flexibility/customisability over how the course content is displayed, considering this is an Education-specific theme & something Qode appears to specialise in.
Please advise if any of these will be rectified in coming updates, otherwise this comment serves as some insight for potential buyers: it’s a decent theme and the display is fairly polished, but it’s very limited in the LMS in what design & content elements you can control, and a few weird careless coding bugs/mistakes.
Hi there,
We are sorry to hear this but we do have our Theme options where you can change most of the colors on the theme. So please instead of Appearance > Customize navigate to Academist Options.
When it comes to Course single you should know that it is already a predefined template and the layout is presented on our demo page. If you wish to remove the Header image you could always consider removing it with CSS.
If you do have suggestions on future improvements you are more than welcome to send us a mail to our help center.
Also, have in mind that all features and layouts are always presented on our website demo.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
The colour settings in the Customiser do not control 100s of instances of the base pink colour being used across the site; as other customers have queried in comments and support requests, the “main site colour” changes some global elements but nowhere near all, and none of the other colour settings allow you to globally change the master colour. It has to be done manually by changing the hex in multiple css files within the theme and plugins. Your response does not address this.
You also seem to have misunderstood my comments about the single course page too. The header image is not a problem, the image I was referring to is within the page body, and fine I will have to remove that with CSS. The major issue though, is that the page title is fixed as “Course Single”. It cannot be changed to the relevant course’s actual title, not even using CSS. This is absurd and clearly a mis-code at your end.
Fine that the course single page is fixed and the only design available, that is a small compromise compared to the other glaring design issues that are outside the customer’s control & make this theme both buggy and ultimately not design-friendly for any level of user.
Based on the above vague response from Qode and persistent customiser flaws, I stand by my original comment, and recommend potential users of this theme seek an LMS-capable theme that is better established.
Hi there,
We have forwarded your thoughts to our dev team to consider to include this within the next theme update.
If you do not wish to show the Title there (Course Single) you can always from our Academist Options > Title > Title Area Type > choose Breadcrumbs only, since the title of the Course is displayed below the title area.
For the course color you can perhaps try to add this code to Appeareance > Customize > Additional CSS:
.eltdf-main-menu>ul>li.eltdf-active-item>a .item_text:before {
border-bottom: solid 2px #19ff55;
}.eltdf-course-features-holder .eltdf-course-features li.eltdf-feature-item .eltdf-item-value, .eltdf-course-list-holder.eltdf-cl-minimal article .eltdf-ci-price-holder, .eltdf-course-single-holder .eltdf-course-single-type.eltdf-free-course, .eltdf-course-list-holder.eltdf-cl-standard article .eltdf-cli-text-holder .eltdf-cli-bottom-info .eltdf-ci-price-holder span {
color: #19ff55;
}
.eltdf-course-list-holder article .eltdf-cli-image .eltdf-cli-category-holder, .eltdf-course-list-holder.eltdf-cl-standard article .eltdf-cli-text-holder .eltdf-cli-top-info .eltdf-instructor-name:after{
background-color: #19ff55;
}Of course change the color value to your needs, but this will for sure be changed in the next theme update
If you need any further assistance or have additional suggestions you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, do we have option for student and teacher attendence system, also I am looking for something live classes and live classes will be recorded.
Hi there,
Thanks for writing in!
There’s no directory for teachers as it is for courses, but there’s a teacher page that displays assigned courses and teacher’s curriculum – https://academist.elated-themes.com/instructor/scott-brown/
The students have their own dashboard page that lists the courses they bought. You could check this and other functionalities by clicking on the Login button in the header of the demo website and using the following login credentials: Username: test Password: test
But there is no specific one for teachers.
When it comes to the live classes, unfortunately Zoom integration is not a part of our theme feature nor has it been tested so we cannot guaranty theme compatibility. You can always try to integrate it on your end, or perhaps add zoom link.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
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Hello
I am using Academist theme for one of my client’s website. I just wanted to know from where I can change Primary color of entire site…As if now it is showing your default pink color all over. I want to change that to #ee850a
I tried changing “First main color” in Academist option but it won’t worked. For example this: https://imgur.com/a/kCo6eR2
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Looks your support agents are on big vacation. I have raised ticket 2-3 days ago and still zero respond from you. See screenshot: https://imgur.com/a/Jyny1EG
Hi there,
We are sorry but please note that our average response time is around 24 hours. Also, our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do however see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
Thank you for your patience and understanding.
Support
Elated Portfolio part of
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Please I need some clarifications 1. After a student enrolled to a course, how can the student resume to the course again because password was not generated during the course purchase. 2. How can we use third-party plugin for the certificate to issue to the students
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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Hello, I have installed the academist on my client’s site, now we are trying to test it, we discovered that the certificate cannot be generated after the completion of a course, please assist
Hi there,
Thank you for reaching us! Student certificates are not initially incorporated as one of the theme’s functionalities. Certificate should be created and uploaded by the teacher or school itself. It’s impossible to make a general template of the course, as topics of the courses are limitless. You could, however, add this with a third-party plugin.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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How courses ordering works? Will user after purchasing a course have unlocked all lessons automatically? Video previews on non purchased courses seems it doesn’t work? Am I right?
Hi there,
Thanks for taking an interest! If there are many courses added the menu will be in the center, you can always check with our support team if this can be improved and changed. They will be happy to help.
The order of the Courses can be set within the admin panel so this is for sure possible to add. Once you purchase a course you will get the lessons unlocked yes.
The video preview has been reported so it will for sure be fixed on the demo, on our testing installation everything is working as intended so this is only related to the demo.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
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Hi, I have a problem with the vertical header and the body of the page to understand the page content goes under the vertical header sidebar and therefore the width is not right, everything is set correctly in the settings, how can I fix it?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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thanks i send now request
Support
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Presale question – The LMS is your own Academist LMS? IS this compatible with other LMS systems like TutorLMS or LearnDash? Thanks.
Hi there,
Thank you for taking interest in Academist!
Since we’ve developed our own LMS system, there’s no need to test our theme with any other, so we can’t know if you’ll have full integration.
Thanks for understanding and let us know if you have any additional questions.
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Elated Portfolio part of
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Hello
We’re having trouble getting the website to look good. We have updated the template but the page builder looks broken, we can’t update the page builder because we don’t have the license.I have written to the support email to send me the updated license or builder and we did not receive a response. Please, it’s urgent, we have a website that doesn’t work. Thanks
Hello,
When updating theme and plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins and we also recommend updating via FTP.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Could you please provide us with id of your support request so we can check? Thank you.
Support
Elated Portfolio part of
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I can’t open any support ticket. I wrote them an email and got no response. I have done what they say in the manual and the plugin does not update.
Hi there,
We’ve located your email and we can see that it has been updated with an answer so please check the status now, and continue the conversation at Help Center.
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Elated Portfolio part of
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I am receiving several error messages on the front-end of my website after updating to PHP 8.0. Even when I downgraded back to 7.4 they are still displaying and won’t go away. This is not ideal as the warnings are displaying on the front-end and are visible for my customers. Have the Academist theme and plugins not been updated for PHP 8.0 and higher?
I just deactivated WooCommerce based on another comment here and the error went away. Is this theme no longer compatible with WooCommerce?
Hello,
Compatibility with PHP 8.0 was added in the updates.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Elated Portfolio part of
Qode Interactive
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Yes the theme and all of the accompanying plugins are updated to the latest versions.
The messages we are getting start with the following prefixes:
Warning: The magic method AcademistCore\CPT\PostTypesRegister::__wakeup() must have public visibility
Deprecated: Required parameter $args follows optional parameter $depth in
Please advise what to do? This is not ideal.
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
Support
Elated Portfolio part of
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Can I please get someone to respond to ticket #216448.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Elated Portfolio part of
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It looks the last update you have made, is not working good with Woocommerce, the cart page is not working when the courses are added. This is a REAL PROBLEM.
I can see the next obsolete files:
[15-Feb-2023 09:25:48 UTC] PHP Fatal error: Uncaught Error: Call to undefined method WC_Product_Course::get_title() in /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/wc-template-functions.php:1801 Stack trace: #0 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/templates/cart/cart.php(122): woocommerce_quantity_input(Array, Object(WC_Product_Course), false) #1 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(’/home/happyima/...’) #2 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-cart.php(99): wc_get_template(‘cart/cart.php’) #3 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Cart::output(Array) #4 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(85): WC_Shortcodes::shortcode_wrapper(Array) #5 /home/happ in /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 1801
The support is not solving this issues…
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will check this further and assist you. To submit a ticket please follow instructions from this article.
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Its been 15 days since I created my ticket # 213465 and I still havent a solution, the website is lugaballesteros.com
another day and still no answer….
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Is it possible to remove the “apply now” button on the course page? I want to remove this action on some course pages, not all course pages.
Or at least I need to be able to redirect to a different page when the button is clicked instead of adding it to the cart.
Hi there,
Since the author’s dashboard is meant for pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hello, You are prompting me to submit a ticket, but I already submitted a ticket with this and other questions 3 days ago. But I still didn’t get an answer. Please your support.
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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I need a way to contact with the authors as i have dealing with serious issues with the theme and my license is expired as i got late to use the theme. This is an urgent situation and i have no way to make a ticket. Please reach me at info@pouadesign.gr
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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Hello, its been 10 days since I asked for support with a ticket and Im still without a solution. Can anybody help me??
My cart page is not working when I add courses in it. The quantity and the subtotal cost arent displaying, also the go to checkout button is missing.
I have already tried with different php versions, deactivating all the plugins, I have checked all the pages set up and documentation.
My request on Qode help center is the # 213465, and the website is:
https://lugaballesteros.com/I can see the next obsolete files:
[15-Feb-2023 09:25:48 UTC] PHP Fatal error: Uncaught Error: Call to undefined method WC_Product_Course::get_title() in /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/wc-template-functions.php:1801 Stack trace: #0 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/templates/cart/cart.php(122): woocommerce_quantity_input(Array, Object(WC_Product_Course), false) #1 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(’/home/happyima/...’) #2 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-cart.php(99): wc_get_template(‘cart/cart.php’) #3 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Cart::output(Array) #4 /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(85): WC_Shortcodes::shortcode_wrapper(Array) #5 /home/happ in /home/happyima/public_html/lugaballesteros.com/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 1801
Hello, please I need a solution
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Elated Portfolio part of
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Hi, I’m trying to import the demo content but the progress bar stays at 0% for hours and never progresses.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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I changed the name of my site, now when I download the demos it says “Code is already registered for another domain” where do I change that?
Hello,
You can now easily deregister your purchase code via our Help Center by following instructions from this article here and then register it again.
You can also contact our support through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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