Reviews for Academist - Education & Learning Management System Theme

Reviews for Academist - Education & Learning Management System Theme

Cart 1,627 sales
Well Documented

30 Reviews

for Customizability

First main color doesn't works.

Author response

Hi there,

Please note that the first Main color won't affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.

If you have any issues or theme-related questions, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Regards,
Elated

for Customer Support

They helped me quickly with every question I had

for Design Quality

Buen diseño, aunque muchos textos no están traducidos sería ideal tener estas traducciones o que nos las facilitaran para una mejor adaptación al español.

Cumple su función aunque el orden y nombres que da a las pestañas de cada curso son un poco incorrectas y es complicado una vez pagado el curso encontrar la forma de acceder a el, incluso desde el backoffice de cada cliente el botón para ir a cada curso comprado es bastante pequeño.

Hay mejoras que se podrían hacer para ser un tema de 5/5

for Feature Availability

fewer features and the Homepage design is not that great :(

Author response

Hi there,

Sorry to hear this however we do think our theme does have many features.
Commercial themes on Theme Forest often offer the framework of their own option, and they offer a lot of options, functionalities, and custom elements, and the learning curve can be steep sometimes, especially when you are facing some new theme for the first time. Knowing all that you have to understand that you actually need to experiments with these options and learn some of the, and the best practice for that is to actually import theme demo content.

Also, we actually do think that we do have our theme covered well with our theme documentation and our help center knowledge base with many great articles that might help on the way.

Important part you should know is that you can always count on our support team for help and guidance. At the moment we could not locate any requests from your Envato username and we would appreciate it if you need assistance with any theme related issue to contact our support team which will be more than willing to help.

We do hope that you will reconsider your rating after you were provided with help.

Best,
Elated

for Feature Availability

That's just what I needed. Very nice expanded theme with many features!

for Customer Support

Great support, have to say that upfront.

Theme looks nice but it is not as easy to customize as I am used to from other themes. The documentation is very basic and I didn't find a lot of help there.

What I also miss is a public ticket system. I have written quite a few requests to the support team of which I am sure other users hat as well. I would find it useful to be able to see the tickets from other users as well, in order to perhaps save myself & the support team some time.

All in all I made it work now but I would not buy it again.

Author response

Hi there,

Thank you for your feedback but we do need to point out that our theme is documented for sure. It is a documentation of all our theme features and the possibilities you do have with it, as well as we do have our helpcenter knowledge base with many great article that are covering general issues our users do encounter. Another important thing to know is that our support team is always eager to help with any difficulties you do encounter with the theme.

If you have a request ID we would appreciate it if you could provide us with so we can take a closer look, and we certainly do hope that you will reconsider your rating.

Best,
Elated

for Flexibility

Very nice looking theme. All basic features available. Very easy to implement. Perfect for basical applications.
Not very much customizable.
Definitelly built by someone how has never sold nor organized an online school, because it laks in a lot of little details that make life difficult.
So if you are looking for an easy, basical website, that's perfect. I won't recommend it for more complex applications

Author response

Hi there,

We are sorry to hear this. We do feel that Academist is a great theme with many features and many options that do allow the users to customize the theme to their needs. If you at any point need help and guidance for whatever you refer to when you say "Little details" you should know that our support team is always their and can provide you with suggestions or guidance on the usage and performance of the theme that might help you.

This Wordpress theme does cover the most features that all school theme has, and if you do have specific needs that is not supported by our theme you could always try to implement them with some 3rd party plugin for example.

Anyway, as we could not see any request created by your Envato username we would really appreciate it if you could submit a request at our help center and our support team will be happy to help.

We do hope that you will reconsider your rating for sure.

Thanks.

Best,
Elated

for Flexibility

This is a really clean theme and it works as it should but it will KILL your page speed. There is soo much CSS and javascript that need to load. I am needing to find a new theme now to support this issue. I would recommend other options. but if you dont care about speed, this is a good theme

Author response

Hi there,

We are sorry you feel this way.

Please take a look at this article where we explained how to speed your website up.

If you need further assistance, you can always contact our support agents on our helpcenter and they will investigate and provide you with more detailed instructions.

We hope that you will reconsider your rating afterwards.

Regards,
Elated

for Customer Support

Very easy to work. Support services works really fine.

for Code Quality

First off the support is great so no complaints and the ease of use / design features I really like... but if you are looking for a fast site, this isn't it.

Learnt the hard way.

Built the website over 9 months to only find out when taking it live that the backend/coding is terrible and after 5-6 different website developers trying to fix my speed issues they all have said it cannot be done due to the coding of this site (and it isnt from poor hosting). The site breaks and mobile is horrendous

I now have to look at paying to redo the whole site again because I cannot get the site speed down

I am so disappointed as I loved the layout and design - but the hours and months down the drain meant I had to write this review which I normally never do.

Author response

Hello,

We are really sorry to hear about this experience you've' had.
We checked your tickets and tested page load time on gtmetrix and here is specified what could be done
https://www.screencast.com/t/EHYrrx0yb
So, you should optimize images using some plugin for this purpose.
But, also, follow instructions from here https://gtmetrix.com/leverage-browser-caching.html
Minor module in htaccess file will be helpful in order to improve speed performances.
Additional, we really suggest to check with your hosting provide why first response from server is 2.35s https://www.screencast.com/t/77D0qQbUvahT
and some big waitings are for parts that are not theme related such as hotjar https://www.screencast.com/t/A4HcYHbJF
We really hope if you follow instructions for image optimization and leverage browser caching this will be resolved. Please, let us know how it goes.
Kindly reconsider this bad rating since it is not theme related. Thank you in advance.

Best,
Elated

for Design Quality

This theme really rocks!
Moreover the support team is great.
Five stars.

for Customer Support

Website was fine until upgrade to Wordpress 5 and I've had several issues now, mostly around the menu. This wouldn't be an issue if the customer support process didn't take on average at least 3 days to get a reply. 3 days is fine unless the website is a commercial site in which case it can cripple a company.

Author response

Hi,

We located your support request #1953674 from last month and established that menu items on your site are working just fine.

In the thread you wrote that your menu items are working fine as well.

Usually, average response time is one business day, however due to some major theme updates, support requests increased and we had to handle double the number.

It's important to note that we've already managed to lower the number of support tickets and the response time is back to normal again.

If you have any further questions, please submit a ticket on our support forum and one of our support agents will assist you.

Thank you.

Elated

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