28 comments found.
Hello, I bought this great theme, but I have a problem to install the visual composer. It doesn´t work. Can you help? Thanx for answering.
Hello,
Thank you for choosing our theme and contacting us!
Please provide your website details in a private ticket at https://ancorathemes.ticksy.com , so our Support team take a look and assist you.
Thank you in advance.
hello – i get the following errors – can you please confirm that the theme is compatible with php 7.1 ?
wp-content/plugins/trx_addons/includes/plugin.html.php
FOUND 0 ERRORS AND 1 WARNING AFFECTING 1 LINE
346 | WARNING | INI directive ‘magic_quotes_sybase’ is deprecated since PHP 5.3 and removed since PHP 5.4.
wp-content/plugins/trx_addons/includes/plugin.utils.php
FOUND 2 ERRORS AFFECTING 2 LINES
21 | ERROR | Using ‘break’ outside of a loop or switch structure is invalid and will throw a fatal error since PHP 7.0 318 | ERROR | Using ‘break’ outside of a loop or switch structure is invalid and will throw a fatal error since PHP 7.0
I m having various bugs – mainly when checking cpt_services in WPBakery Page Builder Settings > Role Manager this does not stay checked.
Running on WPBakery Page Builder Version 5.4.7 and theme version 1.1.0
Please let me know – thank you in advance
Hello Bill,
Sorry for delayed reply – we don’t work on weekends.
Compatibility with PHP7.1.x was added in theme version 1.1.0.
Please provide us with your WordPress and server details in private ticket at https://ancorathemes.ticksy.com , our Support team take a look and fix all errors.
Thank you in advance.
Is there possible to move license from one website to another? cause i have to make a website on scratch and then move to other existing domain.
Hello,
Sure, it is possible. We recommend using Duplicator plugin to migrate the website from one server to another.
Best regards.
Hello,
Thank you for choosing our theme and contacting us!
Such issue may appear on some servers due to JS and Google maps particularities.
Please navigate to Appearance > ThemeREX addons > API and try to enable Load Google API script option
Clear browser’s memory cache and check your website.
If you still have any issues, please provide us with your WordPress and server details in private ticket at https://ancorathemes.ticksy.com , our Support team take a look and fix all errors.
Thank you in advance.
Hi ! i have WP 5.0 and php 7.3, but visual composer not work fine, how fix that?
Hello,
Please provide us with your WordPress details in private ticket at https://ancorathemes.ticksy.com , our Support team take a look and assist you.
Thank you in advance.
Pre buy question: Does this theme support this plugin?: https://goo.gl/Ruys9V Regards
Hello,
Thank you for your interest in our theme!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com .
Thank you!
Hello,
Suddenly i’m seeing dots in the menu and submenu items. Why?
Thank you in advance.
Hello,
This is responsive option that is enabled when there is no enough space on screen to display all menu items in one line.
If you’re using Layouts header style for your website, you can go to Layouts> find your Header style and try to increase width of column where menu is located and decrease width of column where logo is located.
Just click on Edit option for column: http://prntscr.com/mlfzfv
after that click on Responsive options
Best regards
Hi Purchased a theme “Accalia” – am getting plugin errors on revslider plugin and essential-grid
Hello,
Please provide us with your WordPress details in private ticket at https://ancorathemes.ticksy.com , our Support team take a look and assist you.
Thank you in advance.
