69 comments found.
how can I change the size of the menu font?
and how can i remove the white space between menu and site content – if i scroll it´s under the shadow
Hello,
Thank you for choosing our theme!
The font size of the menu can be easily changed under Appearance > Customize> Fonts Settings > Main Menu. Here is the screenshot – https://prnt.sc/3OHp3p0Bpwd9
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Best regards.
Hello. I have a problem displaying the “Featured image” on my home page for a few moments all the “Featured image” of pages, testimonials, team, appeared on the home page.
but after changing home content, no “Featured image” appears.
please can you help me?
thanks
Hello,
Thanks for reaching out to us!
Sure. Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
does the theme support rtl language
Hello,
Thank you for contacting us!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
2 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
3 – https://themeforest.net/item/dentario-dentist-medical-healthcare-theme-/15501504
Regards.
Hi, We need to know is how to change the header contact info & the images are all in blurry and water mark images
as we had purchased the theme for complete installation
give me the exact demo data
Hello,
Thank you for choosing our theme!
You can easily modify the headers under Layouts > All Layouts. Here is the guide – http://accalia.ancorathemes.com/doc/#layouts_settings_header
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Regards.
how to change inner page banner color and font weight font color.
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
already we had create ticket 6 days ago but there is no response after creating ticket. They said contact author. No support from your side also
We are much concerned about the difficulties you have but we have not received any support requests from you so far.
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make this process easy and straightforward. Please submit a support ticket at our Help Desk – https://themerex.net/support/
Regards.
The testimonials slider on the home page, how do you control the speed? Mine is going a mile a minute and cannot find where to slow it down.
Hello,
Thank you for choosing our theme!
To change the Timing of Slides of Revolution Sliders please review the following guide – https://www.sliderrevolution.com/faq/how-to-change-the-timing-of-slides/
Our support team is always eager to help and you can always submit a ticket at our Help Desk https://themerex.net/support/ where one of our support agents will be happy to assist you.
Regards.
does it support SEO ?
How to change the header logo size?
Hello,
Thank you for choosing our theme!
The logo is available for editing for each particular layout with WPBakery or Elementor page builder respectively under Layouts tab > All Layouts.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi
Its a pre buy question i need to use all the images as well which you are using on your theme so do i need to buy the image license separately or from where i have to buy the image license.
Thanks & Regards, Vikas
Hello Vikas,
Thank you for your interest in our theme!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
how can I change the phone number from header and how can I change the color of the website background
Hello,
Thank you for choosing our theme!
The headers can be changed under Layouts (WP dashboard) > All Layouts with WPBakery page builder and Elementor header – with Elementor respectively – http://accalia.ancorathemes.com/doc/#layouts_settings_default_layouts
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors – http://accalia.ancorathemes.com/doc/#customizer_settings_color_scheme
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. How can I completely disable “All Services” Page. All services are listed like this: https://omaghaesthetics.com/services/mesotherapy/. I have created my own Page – “Treatments” and I want that page to be my “sublink” for all services: https://omaghaesthetics.com/treatments/mesotherapy/. PROBLEM. Editing cpt.php file doesn’t help. Because if I change “Services” to “Treatments” then the Treatment Page disappears and automatically generated “Services” page take over. How can I edit cpt.php file, so that the “Treatments” isn’t taken over by the “Services” Page. Thank you
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
hi, 2 of licencer not work on my website WPBakery Page Builder and Slider Revolution plese help
Hello,
Thanks for reaching out to us!
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder and Slider Revolution with a license key. But you have them included and bundled with the theme. They are fully functional and are the same copy of the plugins direct buyers get. There is no need to buy them separately.
Just use Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review this guide: http://accalia.ancorathemes.com/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Thank you , i have updated , perfect
how can i resize the logo to a resonable size? if i try to use css to do it the entire header is disaligned (the menu is too high or too low depending on the device) and scrolling the log resizes to the original size not counting at all the css anymore.
i used
.sc_layouts_logo img { max-height: 55px !important; }
Hello,
Thank you for reaching out to us! Let us have a closer look at your website. Please provide your website details in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you.
Regards
welcome I want to buy your yam But I have a question, does the theme support rtl? And in the Stay Young! I can’t use another picture and move the points on the body. Can I make these points a link so that clicking on them takes me to another page within the site?
Hello,
Thank you for your interest in our theme!
Sure. You can change the image in the ‘Stay Young!’ section and add a link for each hotspot icon. Please review the screenshot – https://prnt.sc/1vq62a1
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687 with Dermatology skin https://dermatology.qwery.ancorathemes.com/
2 – https://themeforest.net/item/blabber-allinone-elementor-blog-news-magazine-wordpress-theme/24305542
3 – https://themeforest.net/item/prodent-dental-clinic-healthcare-wp-theme/20830780
4 – https://themeforest.net/item/helion-personal-creative-portfolio-wordpress-theme-store/24945497
Regards.
Can I make a multilingual website using polylang plugin
Can I on this page when I click this point to go to another page within the site and not a popup And can I make all within this popup go to another page?
https://www.screencast.com/users/webdevapollo/folders/Default/media/f919af21-9280-4c08-9c72-2964461ed01fAs mentioned above, it is possible to add a link within the site for each hotspot icon without showing the tooltip – https://prnt.sc/1vq62a1
Also, you can link the text included in the tooltip – https://tinyurl.com/ydldgbsc
Regards.
I think this theme doesn’t work yet. Wp Bakery doesn’t work
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://accalia.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Hi I am interested in buying this theme.
However when I test your preview on multiple pagespeed sites (Google pagespeed and gtmetrix), I get an exceptionally low score (5 out of 100). Is this something that can be heavily improved?
Hello,
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Website loading time depends on many factors like server response time, image optimization, caching etc.
Google page speed does not actually measure the speed of your site. The suggestions of Google page speed are often unrealistic and even impossible. If you check the demo preview page using Pingdom speed test, it is loaded in 3.07 s second: https://prnt.sc/11amf6g
Our support team tests the site of each user on request, and provides individual tips for improvement. Just provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Regards.
Hi, thanks for your reply.
I have another question Is every picture in the demo copyrighted? Or are the pictures that do not have a © in the middle free of use?
Also how can i change the background-position property of a slider background image?
Thanks
Hello,
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ Feel free to use background images without ©.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Regards.
Hello! How may I change the ”/services/” permalink? I would like to change from “www.mysite.com/services/item1” to “www.mysite.com/itens/item1” Is that possible?
Also, I can’t find how to customize the ”/services_group/” page. Is there any?
Thanks!
Hello,
Thank you for getting in touch with us!
Services slug should be edited in wp-content/plugins/trx_addons/components/cpt/cpt.php on line 191: https://prnt.sc/116cqhk Make sure to switch to the plain permalink structure in Settings > Permalinks after this change.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey, I have two questions:
1. Which module you will suggest to make the website multilingual?
2. WP Bakery doesn’t work properly, maybe there are any particular version of it which you suggest to use?
Hello,
Thank you for choosing our theme!
1. The theme supports WPML plugin for multi-language website. Please feel free to use it.
2. Please make sure that the following option is disabled in WPBakery > General Settings – https://prnt.sc/vzmntr Also, we recommend all our customers update all the bundled plugins (WPBakery, Rev Slider, Essential Grid, etc.) using Themerex Updater directly in the Dashboard. Here are the detailed instructions: http://accalia.ancorathemes.com/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support will be happy to help at https://themerex.net/support/
Regards.
Dear AncoraThemes Support,
I would like to know how to prevent the cookies “VISITOR_INFO1_LIVE“ and “YSC” that are automatically set by the theme?
They violate the privacy policy in my country and must be prevented.
I would be very pleased to hear from you and wish you a nice week!
Many greetings, JedesBild
Hello JedesBild,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you! Have a great week too!
Presales Question:
Is this theme/plugins compatible to WordPress Version 5.6?
Many thanks in advance!
Hello,
Thank you for your interest in our theme!
The theme is compatible with WordPress 5.6. Just make sure that the following option is disabled in WPBakery > General Settings – https://prnt.sc/vzmntr Also, we recommend all our customers update all the bundled plugins (WPBakery, Rev Slider, Essential Grid, etc.) using Themerex Updater directly in the Dashboard. Here are the detailed instructions: http://accalia.ancorathemes.com/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support will be happy to help at https://themerex.net/support/
Regards.
Hi. Having issues with visual composer plugin on wordpress 5.6. Using latest version of 1.3.2 but no access to backend editor and frontend editor just spins. Thanks
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://accalia.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance .If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I have updated visual composer to latest version. Still have issues.
Looks like a javascript error when trying to use the backend editor
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it.
Regards.
