262 comments found.
Hi I’m finding the logo on my website is ending up on top of the main menu. Is there a shortcode I can use to add some padding between my logo and the menu?
Hi, thank you for contacting us. Please open a support tciket: https://anpsthemes.freshdesk.com Best regards
Demo content was not included in the files. When I put in a support ticket I was given a blanket statement on how to install one-click demo plugin. I want a refund.
I need Help, Demo Content File folder is not found. Please Help As soon as possible
i want a refund
Hello, when are you going to update the theme again? Not updated since 30 July 2021
And neither do the following plugins: - js_composer, since 06.07.2021 – ver 6.7.0. There is already version 6.9 - revslider, Version 6.5.5 (21st July 2021). Version 6.5.20 is available
It’s very insecure.
Thanks.
Hello,
did you try to update plugins from our server? Here is an article on how to do it: https://anpsthemes.freshdesk.com/a/solutions/articles/12000025871
If you have any questions, please open a support ticket.
Best regards
When will there be an update for version 5.9.x?
Hi, I’m having problems installing the theme. I’ve sent you a ticket, could you please take a look at it?
Best Regards
Hi,
thank you for contacting us.
If we haven’t replied to your support ticket yet, please paste here the ticket id and we will check it.
Thank you and Best regards
I purchased http://anpsthemes.com/accounting-demo-2/ as well and it does not working at all and keep giving an error. I requested a refund and no reply from anyone.
Hi,
we are sorry to hear this. Can you please open a support ticket and paste error which you are receiving and we will help you.
Best regards
could you please send the proper upload file for http://anpsthemes.com/accounting-demo-2/
Please open a support ticket: https://anpsthemes.freshdesk.com and include site url, wp-admin login data and we will check it. You can find all xml files in a theme folder -> anps-framework -> classes -> importer
Hi there.
I made a site using Accounting with Visual Composer back in 2016. In 2019, my client stoped paying hosting and the site turned off.
They came back to me some weeks ago and asked me to start over. I could fortunately catch back the domain name and launch a successful backup i made back then.
The site is now online, back and front. However, the theme is 2.5 and i only managed to upgrade PHP version up to 7.0.
When i try upgrading to last theme version (3.8.1), i’ve got a big bug : all the Visual Composer blocks disappear and the frontend shows shortcodes instead.
I also tried to upgrade WP Bakery with no result. Eventually I got back to old settings.
Do you know this ? If in renew my support, would you assit me with that or should I let the site run with old settings ?
Cheers.
/ olivier
Hi,
thank you for contacting us.
You will need to install or update the anps_theme_plugin also.
For further support please extend support under the Accounting item.
Best regards
Thanks for your reply. Where do i find the anps_plugin update? I thought it would come bundled to the new theme version. cheers
It is included in a package which you can download from Themeforest or update it the same way as is in this article: https://anpsthemes.freshdesk.com/a/solutions/articles/12000025871
Sure… I already had Version 1.1.1 The blocks bug is still there when changing the theme version from 2.5.2 to 3.8.1 Wp Bakery is also up to date. Can it be something else ?
If it is only not showing icon shortcode then you will need to change to anps_icon shortcode. If it is something else you will need to open a support ticket and include site URL and wp-admin login data.
Hi, I Updated the theme fromv3.6.3 to latest 3.8.1. PHP compatibility is not fixed, and icons have gone. I can only use php7.1. anything higher will cause errors.
Hi,
thank you for contacting us.
Please open a support ticket: https://anpsthemes.freshdesk.com and send us php error which you are receiving and we will check.
We tested on our server and it is working.
Best regards
Hi i have problem with dummy content install. So can u provide some help thank you.
Hi. Please do open a ticket at support.anpsthemes.com . Thank you and best regarda
Dear Anps i cannot login or register to your support site…p>.. because there is no ssl secure certificates and al my browsers are blocking your site. Is there any other way to import demo or do i need to refound theme. Thank you.
I sent you a ticket.
Hi does this come with a child theme?
Hi,
thank you for contacting us.
Yes, it is included.
If you have any questions, do not hesitate to contact us.
Best regards
Hi, I have the accounting theme and something happened to my home page! isn`t working like before! can you help me? and take a look! please.. my website is: escritoriodauria.com
Hi,
thank you for contacting us.
You will need to update also anps_theme_plugin and change [icon and [/icon] shortcode to [anps_icon and [/anps_icon].
For further support please open a support ticket.
Best regards
how can I do that? can you help me? I`m kind of lost! thanks!
You can edit home page (click on classic mode and find all appearances of [icon and [/icon] shortcode. Another option is to remove icon shortcode and add once more.
For further support please open a support ticket: https://anpsthemes.freshdesk.com
I`ve just oppened a ticket!
We replied on your ticket. Please keep conversation there.
Hi,
I know that my support expired a few days before, but suddenly on Homepage the logo changed and bring your demo logo “Accounting” (http://anpsthemes.com/accounting-demo-3/wp-content/uploads/2016/05/logo-primaryV6.png). My logo is ok on all other pages. Why? Any thoughts? How can i fix that?
Thank you, Nikos
Hi, its very hard to offer any help, did you check your theme options, you have also an option to change the logo only for home page.
Thank you and best regards
Sorry but on your documentation you don’t have such kind of option to change only on homepage the logo. And how is it possible to change only on homepage just now suddenly after the support expired?
Also you can tell where this option is. On your documentation i didn’t find it. Thank you
I found it but you have to write it on documentation. Thank you.
Hi, how i set up sidebar in woocommerce category and single product page? I can’t find this setting in theme options or anywhere else. Please respond for me, where i can find. Thanks in advance.
Not sure if I get you all the way. Please do open a ticket at support.anpsthemes.com so our staff can help you better.
Thank you and best regards
Since a recent wordpress update, I noticed my page text showing icon shortcodes along with the regular text. How can I fix this? The code that is showing is as follows:
>> [icon icon_type=”fontawesome” position=”left” class=”” icon=”globe” title=”Year End Accounting” subtitle=”Leaving no boxes unchecked” icon_color=”#ffffff” icon_bg_color=”#163651″ icon_fontawesome=”fa fa-archive”]We take care of your year-end accounting and Financial Statements preparation while you take care of your business.[/icon] <<
Only the icon, title, subtitle and paragraph text should be showing and the shortcode syntax should be hidden to the viewer. Many thanks.
Hi, please do open a ticket at support.anpsthemes.com. Thank you and best regards
Does this theme support elementor page builder?
Net yet but we are getting there. Thank you and best regsards
After installing it, I noticed that the text from the slider does not appear on a mobile device. Specifically, it appears very briefly and disappears immediately. It only remains to see the picture. I checked all the settings and they are fine. All visibility options are checked and turned on, the text correctly placed in place with the correct color, font and size. I noticed that “Slider Revolution” is noted as an unregistered plugin. Is that the problem? How do I solve it? Thank you in advance.
Hi. Could you please be so kind and open a support ticket at support.anpsthemes.com so our staff can take a better look at it. Thank you and best regards
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