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Hi All,

If you have any support questions, we kindly ask you to post them on our support forum here:

where all the Pexeto items support is handled – registration takes less than a minute. Thank you :)


Who do I talk to about refunds? I have tried many times and every way possible to upload this theme, but for some reason cannot. I need a refund please.


Everything is fine with the theme and maybe you haven’t uploaded it in the correct way – please check the “Activating the theme” section of the documentation included and make sure that you have followed the instructions in there – the most common mistake is uploading the whole file downloaded from ThemeForest, rather than the theme only. If you still experience problems after you follow strictly the steps in the documentation, if you want you can send me a message with some login details (both WordPress and FTP ) via my profile contact form so I can have a look and try to upload it.

Otherwise, you can contact the ThemeForest support for a refund, but as I said, the theme is working fine and the problem is not with the theme, but either in the way you install it or in your server configurations.

This theme is superb. As a Wordpress developer and blogger, I’m really impressed how this theme got my site up in a matter of hours, including writing and formatting the content and images. Some great features out the box and the instructions are spot on. By far the best theme I’ve bought – thanks!


Thank you so much for your kind words, I am very happy to hear that you are satisfied with the theme! And thank you very much for your feedback, it is greatly appreciated! :)

Hi, I am considering a purchase of this theme. Can I restrict my admin user so he can only access areas to update/edit the content of the site once I have it all styled or will he always be able to access the styling options?


By default if you assign an “Editor” role to your admin user, he would still be able to see the options panel, but this can be very easily changed with a small code modification – we can instruct you about it on our support forum.

Hi, I need the file of languages, for translate. Can you please send me the file?


The file is located within the theme’s lang folder – for more information please refer to the “Translation” section of the documentation.

If you have any other questions, I would like to ask you to use our support forum:

as this is where all the Pexeto items support is handled. Thank you :)

I just send comments through a contact form.

I am very interested in this theme and need to ask a couple of questions.. Very beautiful, exactly what I need. I have a couple of questions though…

1. does it support self hosted videos? can the video be displayed in the home page showcase section?

2. how easy is it to translate the theme to another language? 3. can a fb page be connected to talk with this theme?



Thanks, I’m glad you like the theme! Here are my answers:

1. There are built in buttons to embed YouTube, Vimeo and Flash videos, so if your video is a flash video, then you can very easily embed it with the theme. If the video is in another format, you can either use its embed code to embed it (a quick google search will help you get it) or you can use a video plugin that would provide this functionality. Regarding the home page – I’m not really sure what you mean by saying “showcase section”, but generally with the functionality the theme provides, on the home page it would be easiest to embed a video in the space below the slider and above the services boxes.

2. The theme is very easy to translate – if you would like to use one language only, we have included a Translation section where you can change directly all the words used in the theme. If you would like to have more than one language enabled, we have included a .po file that you can use for the additional languages.

3. I’m not really sure what you mean by saying “talk with this theme”, but generally there are lots of facebook plugins available, so if the functionality you need is a common one, then there must be a plugin that should be able to accomplish this.

Hi, I’m interested in buying this theme. I had one question..Is there a way to have a play button or slideshow on the portfolio page? When you click an image it only has the left and right scrolls but it would be really nice to have a play button near there so it would continue without clicking.



Hi Joe,

Thank you for the interest!

If you mean a slideshow in the lightbox – the lightbox plugin we use (PrettyPhoto) provides such an option, only it is not enabled in the theme by default. Enabling it would require just one line of code modification – we can instruct you about it on our support forum.

I have one more question before buying,

Is it possible to change the size of the showcase section in the home page? (where the sliders are). I would love to make it a little bit narrower maybe, and/or have a self-hosted video display there…

Hello again,

I think I understand now what you mean by saying “showcase section” – this is the slider section, right? By default the sliders don’t provide an option to embed a video, but we can instruct you on our support forum about how to change the static image header with a video. The width after that would depend on the video embed code, as the video will be displayed in the size you set it.
However, I think it would be easiest if you embed the video into the page’s content and not use a slider – the theme provides an option to add custom content above the services boxes.

Hello. Before I buy, one question:

Can the theme accommodate a logo that is 200-250px high?

Many thanks,

Just browsed through the support forum and saw a post where you answered my question. Sorry to trouble. Ignore this. Buying now :)


I’m glad you have figured this out :) In case that someone else is interested – yes, it can accommodate a higher logo.


would it be possible to modify the homepage (through the admin section) so that it does not show the main slider? Is it also possible to display thumbnails for the features posts on the homepage?


Yes, you can make the home page in whatever layout you like – it can have a slider or not and it can be in a sidebar layout where you can insert a featured posts widget with thumbnails (if this is what you need). Generally, you can make any page to be your home/front page.

I purchased the Dandelion theme yesterday, but after playing with it, I would like to use the Acoustic theme instead. Is there any way to ‘return’ the Dandelion theme and move to the Acoustic theme without having to shell out another $35? I have never published the site (it is on my laptop) and will just uninstall and delete the Dandelion theme if I can get the Acoustic theme instead. The main attraction of this theme for me is the cool titles on top of the gallery thumbnails.


We, as authors, don’t have the rights to do such kind of swap – only the ThemeForest support may be able to do it, but I don’t really think that this is possible.

Hello. I tried to ask this question in the support forum, but it only allows me to leave questions regarding the Dandelion theme (because I bought that one first and registered to your support forum) and can’t find a way to adjust things….

so sorry, but posting here:

I can adjust colours for almost everything I need, but can’t find a way to adjust the colour for the simple text that is hyperlinked. It always seems to use the custome theme colour (heading background colour) and I do not want that as the colour I am using is too light for the hyperlinked text. Can you help?

Many thanks,


Next to the field where you can select the name of the theme, there is a question makr icon – just click on it and you can read the instructions about adding addtional themes to your profile (it is in your Edit Profile page where you can do this).

Once you do it, you will be able to post your question for this theme as well.

Does Ubermenu 2.0 plugin work with this theme.


I haven’t tested the theme with this plugin, however the theme is built according to the best plugin compatibility practices, so everything should be okay with using the plugins you like.

Is there a way to make the zoom slider not move? Just still images that slide?



The zoom slider doesn’t provide such an option, as this animation is the main effect of the slider and everything depends on it. If you want, you may use the Thumbnail slider which is very similar, only the position of the thumbnails is different.

If you have any other questions, I would like to ask you to use our dedicated support system:

as this is where all the Pexeto items support is handled. Thank you :)

Hi -

Three questions.

1) Can I have multiple showcases? That is I’m thinking of using the showcase nav to drill into subsections of service offerings i.e.: Strategy would be the show case and the subsections might be branding, social media, messaging etc. I’d have 4-6 showcases and under each 3-5 subsections? And I’d link to each of the main sections from the home page?

2) You mention elsewhere that there is no video support for the home page slider? Yet, I see on many of the themes there are videos embedded in the slider. Can you link from slider content to pages or showcases?

3) The thumbnails on the slider section, can these be turned off or what are the options here?

thanks. this looks like a great starting point for a website we’re getting ready to develop



Thank you for the interest! Here are my answers:

1) Yes, you can have multiple showcase pages with different items on them

2) Yes, you can link the slider to other pages. Also, if you want, we can provide instructions on our support system about how to replace the static header image with a video.

3) There isn’t an option included to turn off the thumbnails. If you prefer an image only layout, you may consider using the Nivo slider. You can set a fade only effect to it.

Hi How can I disable or remove buttons pexeto from the short code from a menu of visual editor?


We have a dedicated support system where all the Pexeto items support is handled, so we kindly ask you to open a ticket there for the support questions you have:

Thank you :)

hi – my client site using Acoustic has been live for a few months now, and we LOVE the theme! the only suggestion I have is to create shortcodes for either blog or portfolio items that allow for resizing of thumbnails/text and columns – for example, we frequently have a need to display multiple categories on the same page, but one category thumbnails should be large with text to the right of the thumbnail (featured posts), while the other category items should be displayed in multiple columns with smaller thumbnails with text below the image… make sense?

If we had this capability with Acoustic (and I haven’t been able to find it), I don’t think I would need any other theme at all! Great job!


Thank you very much for your kind words about the theme, I’m glad you like it :) Also thank you for your suggestion, we will be keeping it mind for the future updates of the theme.

What happened to the old support forum – The new one has no information about my theme I purchased several months ago – Acoustic Theme – Is it possible to get access to the old support forum ??


Our new support system is a private one, we will be creating new public knowledgebase articles based on the topics from the previous forum – our idea is to create a well structured knowledgebase with better explained tutorials. We will be creating new articles often, but this will take some time.
Also, please note that there is also a “General Topics – All Themes” category which contains topics that are related with Acoustic theme, it is not the “Acoustic Theme” category only.
And finally, if you still can’t find the answer of your question, you can open a ticket and we will try to help you.

just about to buy this them but wondered is it possible to add 6 boxes on the home screen rather than 3? I need 6 places for my customer?


Yes, you can set 6 boxes – we have included a services boxes shortcode for adding additional rows of boxes :)

My website is not refreshing after I add things to it. I have gone through and updated every page and nothing shows up. I have tried to add a couple slider images and they are not showing. Should I download the newest version and see if that fixes it?


Yes, you should download the latest version of the theme and install that one (you can download it from the “Downloads” section of your ThemeForest profile).

If you have any other questions, I would like to ask you to use our dedicated support system:

as this is where all the Pexeto items support is handled. Thank you :)