304 comments found.
Hi,
Does your theme handle PHP v8 ?
Thx
Hi,
Yes. The theme is tested with PHP 8.
If you need further assistance please let us know.
Best Regards.
Hi again,
When i set the server in PHP version 8, i can’t access to the back office. I’ve got an error regarding the following file : “act/option-tree/includes/ot-functions-admin.php on line 69”.
I also notice that your theme last update was the 20 February 2022. So your theme still on php 8.015 The last update for php v8.0 was in Jun 2023 for the version 8.0.20
Do you still update your theme ?
Hi,
Please update Option Tree plugin from Dashboard > Plugins.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Dear Sir/Madam, My website isn’t displaying correctly as it need the WP Bakery plugin, when I try and install I get the following error:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Please can you help me resolve the issue?
Thanks Andrew
Errors when upgrading to PHP 8
Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in /wp-content/themes/act/includes/merlin/includes/class-merlin-logger.php on line 194 Warning: Cannot modify header information – headers already sent by (output started at /wp-content/themes/act/includes/merlin/includes/class-merlin-logger.php:194) in /wp-admin/includes/misc.php on line 1416 Warning: Cannot modify header information – headers already sent by (output started at /wp-content/themes/act/includes/merlin/includes/class-merlin-logger.php:194) in /wp-includes/functions.php on line 6865 Warning: Cannot modify header information – headers already sent by (output started at /wp-content/themes/act/includes/merlin/includes/class-merlin-logger.php:194) in /wp-admin/admin-header.php on line 9
Theme’s v3.1.4 Klb Shortcode and OptionTree plugins crashes on Wordpress 6.0.2 sending it into recovery mode. This issue should be adressed asap.
Hi, possible to add cryptocurrency payments system? thanks
Hi,
First of all, thank you for your interest in Act.
Unfortunately it is not possible at this time. You can check the following url to see the available payment gateways;
Best Regards.
Hello. I cannot find the demo contents. This says no content available.
I sent request thru Support: https://klbtheme.ticksy.com/
Hi,
We have replied the ticket.
If you need further assistance please let us know 
Best Regards.
Hi! Can the donation can be made via Woocommerce? Since my client wants to use a local payment gateway that has a plugin that connects with Woocommerce, does your platform support this?
Hi,
Thank you for your interest in Act WordPress Theme.
We have used GiveWP plugin for the donation.
You can check the following url to see the available payment gateways;
https://givewp.com/documentation/core/payment-gateways/Best Regards.
Good day. Is this theme compatible with Elementor?
Hi,
First of all, thank you for your interest in Act WordPress Theme.
The theme is compatible with WPBakery Page Builder not Elementor yet.
Best Regards.
I am working on this for a client.
The contact map is stuck on the “gray” style and I cannot find any way to get rid of it. Is this something you can assist with? Thank you!
Hi,
Can you contact us through our support system, please?
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi! I am trying to use WPML but have some trouble. If I set for example Russian language as default and open English version, donation form at first goes in English. But when I change payment method some phrases turn to Russian. When I change method back they are still in Russian. The strange thing is that when I look to the page code using ctrl+u all is written correctly but when I look with element inspector language is Russian. Here you can see it by yourself https://ourwarmhouse.com/en/donations/donation/ I found a warning in console: Deprecation warning: moment.lang is deprecated. Use moment.locale instead. Arguments: en-au I changed moment.lang to moment.locale in the bootstrap-datetimepicker.en-au.js, I didn’t see that worning but problem still appears.
Hi,
We are sorry for the issue you have. Please contact with our support staff through our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
Thank you! But I’ve got “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”. Would you like me to pay 28$ to solve this bug?
You’re more than welcome.
Actually the theme is compatible with WPML. There is no any issue. Please send us more details from the following contact form and We will take a closer look on your issue and help you solve it asap.
https://themeforest.net/user/klbtheme#contactBest Regards.
Thanks again! This problem is even caused not by the theme. I tried to switch to Twenty-twenty-one and it didn’t help. But I would be very appreciate if you can help me. I wrote to Give WP support but this is free plugin and they could not answer.
You’re welcome.
We will take a closer look on your issue and help you solve it asap.
Best Regards.
Support of WPML gave me solution. “I will be helping you now. I enabled the Language Cookie here: WPML > Languages >Language filtering for AJAX operations” I did it and it works.
Glad to hear that and thank you so much to sharing the solution.
Best Regards.
Trying to login to https://klbtheme.ticksy.com/ for support, but keep getting an error that the site is “taking too long to respond”. Please help!
Hi,
Can you try again, please? It seems good now.
Best Regards.
Hi guys, Quick pre sale questions: 1. When a client places a donation can the system generate an email automatically a PDF receipt? 2. What forms of payment integration are posible? Paypal, Stripe etc?
Hi,
First of all, thank you for your interest in Act WordPress Theme.
1-) The system can generate an email automatically for receipt but it is not PDF.
2-) Test Donations, Offline Donations, PayPal Standard, Stripe.
If you need further assistance please let us know.
Best Regards.
Hello, is the calendar a plugin or is it integrated into the template? I mean this: https://klbtheme.com/act/events/month/ Thanks
Hi,
First of all thank you for your interest in Act WordPress Theme.
We have used The Events Calendar plugin. You don’t need to pay extra to use the theme.
Best Regards.
Does this theme support Elementor page builder plugin?
Hi,
First of all, thank you for your interest in Act WordPress Theme.
The theme is compatible with WPBakery Page Builder. Unfortunately Elementor is not available yet.
Best Regards.
I brought this theme awhile back and just updated the theme to the latest version, and it has crashed my site. I’m getting a message that says this theme failed to load properly and was paused within the backend
Hi,
We are really sorry for the issue. We have replied the mail. We will fix the issue asap.
Best Regards.
Hello, I sent over everything that was asked, and it hasn’t been fixed. This is causing my client to lose money now. I wanted to know when an update would be available before we have to go another route? Thank you.
Hi,
We couldn’t see the mail. Can you send the details again, please?
Best regards.
I sent them over again. I sent the FTP credentials as requested.
Hi,
The issue has been fixed.
Best Regards.
Dear Sir/Madam, i’ve just updated to the latest version of the theme and it’s stopped the home page from loading? Please help. I’ve tried to submit a ticket but my support has expired Regards Andrew.
Hi,
Can you contact with us through the following form, please?
Contact Form: https://themeforest.net/user/klbtheme#contact
Best Regards.
I have emailed you… thank you
You’re more than welcome
Best Regards.
Thanks – please respond to my emailed query regarding the update that has crashed my website?
Hi,
We have replied the email. Please keep on through the email.
Best Regards.
Last update broke my site. You can see a result here http://igor.web-tbilisi.com/. This site was made only for testing and contains demo content and WPML only. The same is with the main site https://ourwarmhouse.com.
Hi,
Can you contact with us through our support system, please? We will check the issue in detail.
Support: https://klbtheme.ticksy.com/
Best Regards.
I’m getting an error message everytime i try and contact support. What email can I use to contact you?
Hi,
First of all, thank you for purchasing Act WordPress Theme.
You can use the following url to create a new ticket on our support system.
Support: https://klbtheme.ticksy.com/
Best Regards.
Hi! If I choose default template for home page and switch off the test mode of Donations plugin the header becomes white instead of transparent. How can I solve this?
Hi,
First of all, thank you for purchasing Act WordPress Theme.
Can you send us a related URL through our support system,please?
Support: https://klbtheme.ticksy.com/
We will take a closer look on your issue and help you solve it asap.
Best Regards.
Done, thank you.
I’ve got an aswer: Hi,
You need to select Frontpage Template for the homepage.
Perfect! Does it mean that I cannot use default template on front page and you think it is not a bug? My request was deleted that’s why I am asking here.
Hi,
You can write us through our support system. Your ticket is answered please check it.
https://klbtheme.ticksy.com/ticket/2325780/Best Regards.
Can the theme be used for donations as well as regular crowdfunding projects at the same time? Great theme!
Hi,
We have used GiveWP plugin on the theme. You need to purchase Recurring Donations Add-on for that.
https://givewp.com/addons/recurring-donations/Best Regards.
