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Can you please tell me why my website after importing the dummy content is missing a ton of information that you have on the live demo? This is not right, I would like you to help me fix this asap. Thank you!
To give you an idea of what I’m talking about here is a screenshot: https://imgur.com/a/wdtXgSC
It’s also missing the yellow boxes and other content below the slider. How do I get this information to show up?
First of all, thank you for purchasing Act WordPress Theme.
You can make your website like our demo from Dashboard > Appearance > Install Demo.
or please contact with our support staff through our support system.
Submit A Ticket Not Working. I am trying to get the Portfolio Category Descriptions to show up. I cannot get it to work. Your ticket submission is not working either.
Here is what I keep trying to post in your support center:
I would like the Portfolio Category Descriptions to show up on the Portfolio Category Pages. I tried to add to Custom CSS option, but it said I had 11 errors and would break the site with my code:
Apparently, this needs to go inside the category ftp file?
>code class=”php string”>’ ’,’ ’ );
Please try again.
Such a great theme.Looking for to buy this one.So is it possible to change the currency option to Indian Rupee(INR) ?
Thanks in advance.
First of all, thank you for your interest in Act WordPress Theme.
Indian Rupee is not available.
I have bought this license twice now and cant ever get the instant demo content to install and had to pay envato to do it and since the last one cant add anything to the site. I really hope the support goes better this time.
You can make your site like our demo from Dashboard > Appearance > Install Demo.
or please contact with our support staff and send your wp-admin credentials. He will make your site like our demo.
I have tried this many of times and it does not work.
I have uninstalled reinstalled installed on different servers installed on different domains and it does not work as you stated or how has been instructed.
I have contacted support and given my login credentials.
It would be great if you could do something about it.
Your installation has been completed. Please keep on through our support system.
Is there documentation that lists the old shortcodes and their corresponding replacement ones? I was on a very old version of the theme and just upgraded to the latest and most of my shortcodes are out of date. But I’m not sure of the replacement ones for all of them. Some are obvious, but some aren’t.
Please contact with our support staff through our support system. They will take a closer look on your issues.
Support : https://klbtheme.ticksy.com/
Open a ticket for documentation? This is either a yes or no question lol. Why make me jump through additional hoops.
Please contact with us through contact form. We will send you the old documentation.
Hi, I would like some pages to appear in the menu but don’t want them as a section on the homepage. Essentially, I’m not interested in a one-page site. Please advice on how I do this? I changed the menu but it just takes that menu’s items and makes them the home page sections.
I’ll take that to mean there’s no straightforward way to do this. I can hack it by myself. Just wanted to know if there was a built-in way to address it.
You can select “Seperate Page” option, if you don’t want to show the page in the frontpage.
I recently purchased this theme and I am having issues with the styles sheet. I installed the demo files and all the margins seem to be off. I’ve tried making changes to the CSS and I am still having issues. Everything seems to be out of place. Test site: http://nuestracasa.grafx.ninja/
Can you contact with us through our support system,please? We will take a closer look on your issue and help you solve it asap.
Hi, what is the size of featured image for the blog posts? Mine is getting distorted.
Can you contact with us through our support system,please? Our support staff will take a closer look on your issue and help you solve it asap.
Having issue with Donation Bar – submitted ticket 1664467 in system. Please help as soon as possible.
The issue has been fixed. Please keep on through support system.
Been off this theme awhile. Where do I go to CHANGE the text over the homepage image? I cant figure out for the life of me and it shouldnt be so hard to find.
You can edit Act Home Image shortcode. Please check the following url.
If you need more help please let us know through our support system.
Finding conflicts between your theme and “The Events Calendar” plugin. I’ve deactivated all plugins and reactivated. Replaced the theme (yours) and it was working again. Your theme is breaking my calendar! Recurring events are masking as the same event on the calender over and over again. Any ideas?
Can you contact with us through contact form which is on our profile,please?
pre-purchase question: could I set the home in grid and not as a fullwide page?
This option is not available.However if you can contact with us through our support system after purchasing the item, We will add this option for you.
Hi there. Thank you for a great theme. I wanted to open a support ticket but your site has an error 500.
I am having issues with the Act Home Image block. When I first set it up the caption was in the correct position. Now it is hiding in the top left corner. I have not edited any of the css – only adding more onto the home page.
Can you try to open a new ticket on our support system,please?
I have purchased the theme. I even purchased EXTENDED support. NOW it just expired and a client is complaining that the recurring donations is NOT working. They have received emails stating as such. Can you look into this please? https://kupenda.org/
Can you contact with us through contact form,please?
Just did. Thanks.
Where do I change the dates on the campaigns? I click on the hamburger button next to one and there is not an option in there showing the date.
Can you contact with us through contact form,please? We will check the issue in detail.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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