This author's response time can be up to 1 business day.
Hi I need urgent support and your ticket system says it isn’t working???
Please advise how to get support?
You can open a new ticket on our support system.
Hi there – I did put in a ticket 6 days ago – but I’ve still heard nothing back from you??? I really do need urgent help – there are two errors with this website!
The ticket has been answered 5 days ago. Please check the ticket.
ah thank you! I didn’t see that! Anyway I’ve replied now thank you so much
you’re more than welcome
great theme! congrats!
thank you so much
The element “Act Fundraise Bar” is being utilized on my home page under the slider. The “Donate Now” button within that element is still pointing to the DEV site and I am not finding anywhere to change it. Can you please help?
First of all, thank you for your interet in Act WordPress Theme.
Can you contact with us through our support system,please? We will take a closer look on your issue and help you solve it asap.
I tried but my support has expired. I can’t submit a ticket. Thanks.
You can contact with us through our profile page as well.
First of all, thank you for purchasing Act WordPress Theme.
Can you open a new ticket through our support system,please?
I cant open a ticket my support is expired.
You need to open a ticket to contact with our support staff.
I can’t submit a ticket my support is expired.
You need to purchase renew support.
its been a long i purchased theme
any discount to renew support
there is a bug in theme
Unfortunastely No any discount for the theme. We have chcked the shortcodes on our demos and We couldn’t see any issue.
there is no issue in demo but when it not working on live site
also there is an error while you saving theme option:
The act_header_hover_bg Colorpicker only allows valid hexadecimal or rgba values.
Please let us know the issue through the contact form.
We will check the issues.
i also submit my issue through contact form but no response yet its been 3 days
Actually We don’t answer the mails. Can you send a new mail,please?
mail send on the link you send the contact one
Has the Zero-Day vulnerability in Total Donations been addressed? I’m running theme version 2.8.7. Is that the latest? Thanks guys!
Can you contact with us through our support system,please?
Just bought this theme a few mins ago and both OptionTree and The Events Calendar imported in out of date. Can you please provide this updated version? You also may want to update it in the theme download. Thanks.
Apologies, I may need to specify… those are plugins.
Also – where does the imported home page slider (carousel) get edited? Thanks. Couldn’t find it in the documentation.
Can you contact with us through our support system,please? We will take a closer look on your issues.
Hello, we were considering buying this theme for a client of ours, but when we tested the demo on a phone and iPad we noticed it was buggy and almost non-responsive. When are you planning on updating the theme for mobile devices so that everything works and is proportionate? Is anyone else having the same issue? Kind regards.
First of all, thank you for your interest in Act WordPress Theme.
The theme is already compatible with mobile devices. If you can share with us the bug, we will fix the issue asap. You can contact with us through the following contact form.
Contact Form URL: https://themeforest.net/user/klbtheme#contact
Hello facing difficuties installing Demo content. I keep getting this message ’’The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.’’ Am running out of time please
I’m getting this error
Installing Theme from uploaded file: themeforest-10447911-act-multipurpose-nonprofit-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Forget my message, I succeeded to install it through Envato Market Plugin
First of all, thank you for purchasng Act WordPress Theme.
Glad to hear that. If you need help please let us know through our support system.
I want to change currency of donations but I am unable to change it please tell me how to change it.
Which curreny you want to use? You can change the currency from Dashboard > Total Donations > Form Options > Country & Currency tab.
If you need more help please let us know through our support system.
I want to use PKR but that option is not available
Unfortunately the currency is not available.
Then why you are selling in our country? I have to do. Please find some solution otherwise refund us. We are having problem with our donors.
plz reply what should i do now
You have purchased the theme more than 6 months ago.You can check the refund policy.
But you should not say it is not possible tell me functions or tables of database or the process where I can Add. It is emergent Sir How I tell you?
You can use the available currencies at this time. Unfortunately the other currencies are not available yet.
presale question: i am interested in this theme, like to know where are the single pages for cause. also on donate page i am unable to see what project/cause name we are donating for
The causes have not a detail page. You can create the causes with the shortcodes.
You can create donation form through the shortcodes and you can add title for the doantion page.
Hi, presale question. Which donation plugin do you use?
We are using Total Donations Plugin. Stripe,Paypal,Authorize.Net and Offline donations are available.
Am face with the following issues
1. The image on rev slider not showing
2. ’’ACT carousel’’ with content ’’ Who we are’’ 3. An unidentified image near the blog Title
4.Volunteer Spotlight is blurred.
am running out of time please
If you can contact with us through our support system, we will take a closer look on your issues and help you solve it asap.
Hello, I have a pre-sale question. Would this be compatible with Etapestry, which our organization uses for donations?
Thank you for your interest in Act WordPress Theme.
No the theme is not compatible with the plugin. Total donation plugin is used.
Please why is the rev slider not working on Home page Demo? https://i.imgur.com/t3FCCoO.jpg
Thank you for purchasing Act WordPress Theme.
Can you contact with us through our support system,please?We will take a closer look on your issue and help you solve it asap.
Can this themes integrated with midtrans payment gateway? this is midtrans payment gateway https://midtrans.com/payments
Unfortunately the theme is not compatible with the payment gateway.
Hi, we are getting hit by a lot of scammers with stolen cc’s, Stripe have asked us to add a Google captcha to stop the scambots – my developer asked me to follow up this ACT theme developer for help with that, can you help us how to do that on your theme? Thanks
You can use captcha plugin or akismet plugin. If you can contact with us through our support system, we can help you.
How can I change the link to the Donate now button on the bar? I want it to be linked to the donate modal just like the Donate button on the menu bar.
You can find the option in Dashboard > Appearance > Theme Options > Donate Button.
please contact with us through our support system. We will take a closer look on your issue and help you solve it asap.
I’m referring to the the donate now button located on the Act Fundraiser bar. The button you’re referring to is located on the menu bar I need to get this resolved asap please. I’d like to put my site into production but this is stopping me.
Can you open a new ticket on our support system,please? We will take a closer look on your issue.
There is a bug on the donateModal, if I click on of the predefined dollar amounts it will not update the donation amount in the custom value.
Can you send us a screenshot about the issue through our support system,please?
We’re seeing errors in the console when navigation items are clicked.
VM16 jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: /donate/
at Function.ea.error (VM16 jquery.js:2)
at ea.tokenize (VM16 jquery.js:2)
at ea.select (VM16 jquery.js:2)
at Function.ea (VM16 jquery.js:2)
at Function.a.find (VM23 jquery-migrate.min.js:2)
at n.fn.init.find (VM16 jquery.js:2)
at n.fn.init.a.fn.find (VM23 jquery-migrate.min.js:2)
at a.fn.init.n.fn.init (VM16 jquery.js:2)
at new a.fn.init (VM23 jquery-migrate.min.js:2)
at n (VM16 jquery.js:2)
Please check the theme version you have. The current version is 2.9.2.
Can you contact with us through our support system and send us more informations about the issue you have,please?
It’s happening on your own demo site.
VM25 jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: http://klbtheme.com/act/campaigns/
at Function.ea.error (VM25 jquery.js:2)
at ea.tokenize (VM25 jquery.js:2)
at ea.select (VM25 jquery.js:2)
at Function.ea (VM25 jquery.js:2)
at Function.a.find (VM27 jquery-migrate.min.js:2)
at n.fn.init.find (VM25 jquery.js:2)
at n.fn.init.a.fn.find (VM27 jquery-migrate.min.js:2)
at a.fn.init.n.fn.init (VM25 jquery.js:2)
at new a.fn.init (VM27 jquery-migrate.min.js:2)
at n (VM25 jquery.js:2)
We couldn’t see the issue on our demo. Can you contact with us through the following contact form,please?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $16
Price is in US dollars. Price displayed excludes sales tax.
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work