Web Themes & Templates

Discussion on Act - Multipurpose Nonprofit Theme

KlbTheme

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280 comments found.

atdavie

atdavie Purchased

Hi I need urgent support and your ticket system says it isn’t working??? Please advise how to get support?

Hi,

The ticket has been answered 5 days ago. Please check the ticket.

https://klbtheme.ticksy.com//ticket/1904712/

Best Regards.

atdavie

atdavie Purchased

ah thank you! I didn’t see that! Anyway I’ve replied now thank you so much :)

you’re more than welcome :)

Best Regards.

great theme! congrats!

thank you so much :)

The element “Act Fundraise Bar” is being utilized on my home page under the slider. The “Donate Now” button within that element is still pointing to the DEV site and I am not finding anywhere to change it. Can you please help?

Thanks.

Hi,

First of all, thank you for your interet in Act WordPress Theme.

Can you contact with us through our support system,please? We will take a closer look on your issue and help you solve it asap.

Support: https://klbtheme.ticksy.com/

Best Regards.

I tried but my support has expired. I can’t submit a ticket. Thanks.

Hi,

You can contact with us through our profile page as well.

https://themeforest.net/user/klbtheme#contact

Best Regards.

Hi,

Iam facing some issue in theme the element “act home carousel” is not working on my frontpage but it working on sub pages have look on link. Also Event calendar is not working on front page you can see in “news-events” section carousel not working on front page https://fempowermovement.com/ carousel working on this sub page https://fempowermovement.com/home/

Thanks.

i also submit my issue through contact form but no response yet its been 3 days

Actually We don’t answer the mails. Can you send a new mail,please?

Best Regards.

mail send on the link you send the contact one

Has the Zero-Day vulnerability in Total Donations been addressed? I’m running theme version 2.8.7. Is that the latest? Thanks guys!

Hi,

Can you contact with us through our support system,please?

Support: https://klbtheme.ticksy.com

Best Regards.

Just bought this theme a few mins ago and both OptionTree and The Events Calendar imported in out of date. Can you please provide this updated version? You also may want to update it in the theme download. Thanks.

Apologies, I may need to specify… those are plugins.

Also – where does the imported home page slider (carousel) get edited? Thanks. Couldn’t find it in the documentation.

Hi,

First of all, thank you for purchasing Act WordPress Theme.

Can you contact with us through our support system,please? We will take a closer look on your issues.

Support: https://klbtheme.ticksy.com/

Best Regards.

Hello, we were considering buying this theme for a client of ours, but when we tested the demo on a phone and iPad we noticed it was buggy and almost non-responsive. When are you planning on updating the theme for mobile devices so that everything works and is proportionate? Is anyone else having the same issue? Kind regards.

Hi,

First of all, thank you for your interest in Act WordPress Theme.

The theme is already compatible with mobile devices. If you can share with us the bug, we will fix the issue asap. You can contact with us through the following contact form.

Contact Form URL: https://themeforest.net/user/klbtheme#contact

Best Regards.

Hello facing difficuties installing Demo content. I keep getting this message ’’The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.’’ Am running out of time please

Hi,

Can you contact with us through our support system,please? We will take a closer look on your issue and help you solve it asap.

Support: https://klbtheme.ticksy.com

Best Regards.

Hello I’m getting this error

Installing Theme from uploaded file: themeforest-10447911-act-multipurpose-nonprofit-theme.zip Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Forget my message, I succeeded to install it through Envato Market Plugin

Hi,

First of all, thank you for purchasng Act WordPress Theme.

Glad to hear that. If you need help please let us know through our support system.

Support: https://klbtheme.ticksy.com/

Best Regards.

pk1962

pk1962 Purchased

I want to change currency of donations but I am unable to change it please tell me how to change it.

Hi,

You have purchased the theme more than 6 months ago.You can check the refund policy.

https://themeforest.net/page/customer_refund_policy

Best Regards.

pk1962

pk1962 Purchased

But you should not say it is not possible tell me functions or tables of database or the process where I can Add. It is emergent Sir How I tell you?

Hi,

You can use the available currencies at this time. Unfortunately the other currencies are not available yet.

Best Regards.

presale question: i am interested in this theme, like to know where are the single pages for cause. also on donate page i am unable to see what project/cause name we are donating for

Hi,

First of all, thank you for your interest in Act WordPress Theme.

The causes have not a detail page. You can create the causes with the shortcodes.

You can create donation form through the shortcodes and you can add title for the doantion page.

Best Regards.

Hi, presale question. Which donation plugin do you use?

Hi,

We are using Total Donations Plugin. Stripe,Paypal,Authorize.Net and Offline donations are available.

Best Regards.

Am face with the following issues 1. The image on rev slider not showing 2. ’’ACT carousel’’ with content ’’ Who we are’’ 3. An unidentified image near the blog Title 4.Volunteer Spotlight is blurred. am running out of time please

Hi,

First of all, thank you for purchasing Act WordPress Theme.

If you can contact with us through our support system, we will take a closer look on your issues and help you solve it asap.

Support: https://klbtheme.ticksy.com/

Best Regards.

Wow

Hello, I have a pre-sale question. Would this be compatible with Etapestry, which our organization uses for donations?

Hi,

Thank you for your interest in Act WordPress Theme.

No the theme is not compatible with the plugin. Total donation plugin is used.

Best Regards.

Please why is the rev slider not working on Home page Demo? https://i.imgur.com/t3FCCoO.jpg

Hi,

Thank you for purchasing Act WordPress Theme.

Can you contact with us through our support system,please?We will take a closer look on your issue and help you solve it asap.

Support: https://klbtheme.ticksy.com/

Best Regards.

Can this themes integrated with midtrans payment gateway? this is midtrans payment gateway https://midtrans.com/payments

Hi,

First of all, thank you for your interest in Act WordPress Theme.

Unfortunately the theme is not compatible with the payment gateway.

Best Regards.

atdavie

atdavie Purchased

Hi, we are getting hit by a lot of scammers with stolen cc’s, Stripe have asked us to add a Google captcha to stop the scambots – my developer asked me to follow up this ACT theme developer for help with that, can you help us how to do that on your theme? Thanks

Hi,

First of all, thank you for purchasing Act WordPress Theme.

You can use captcha plugin or akismet plugin. If you can contact with us through our support system, we can help you.

Support: https://klbtheme.ticksy.com/

Best Regards.

How can I change the link to the Donate now button on the bar? I want it to be linked to the donate modal just like the Donate button on the menu bar.

Hi,

You can find the option in Dashboard > Appearance > Theme Options > Donate Button.

or

please contact with us through our support system. We will take a closer look on your issue and help you solve it asap.

https://klbtheme.ticksy.com/

Best Regards.

I’m referring to the the donate now button located on the Act Fundraiser bar. The button you’re referring to is located on the menu bar I need to get this resolved asap please. I’d like to put my site into production but this is stopping me.

Hi,

Can you open a new ticket on our support system,please? We will take a closer look on your issue.

Support: https://klbtheme.ticksy.com/

Best Regards.

There is a bug on the donateModal, if I click on of the predefined dollar amounts it will not update the donation amount in the custom value.

Hi,

Can you send us a screenshot about the issue through our support system,please?

Support: https://klbtheme.ticksy.com

Best Regards.

Onsharp

Onsharp Purchased

We’re seeing errors in the console when navigation items are clicked.

Hi,

Please check the theme version you have. The current version is 2.9.2.

Can you contact with us through our support system and send us more informations about the issue you have,please?

Support: https://klbtheme.ticksy.com/

Best Regards.

Onsharp

Onsharp Purchased

It’s happening on your own demo site.

VM25 jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: http://klbtheme.com/act/campaigns/ at Function.ea.error (VM25 jquery.js:2) at ea.tokenize (VM25 jquery.js:2) at ea.select (VM25 jquery.js:2) at Function.ea (VM25 jquery.js:2) at Function.a.find (VM27 jquery-migrate.min.js:2) at n.fn.init.find (VM25 jquery.js:2) at n.fn.init.a.fn.find (VM27 jquery-migrate.min.js:2) at a.fn.init.n.fn.init (VM25 jquery.js:2) at new a.fn.init (VM27 jquery-migrate.min.js:2) at n (VM25 jquery.js:2)

Hi,

We couldn’t see the issue on our demo. Can you contact with us through the following contact form,please?

https://themeforest.net/user/klbtheme#contact

Best Regards.

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