This is helpful – THANK YOU! And thanks for the quick reply.

Hopefully, the double installation for this purpose is ok per the license.

Update: The URLs with page structures was the best solution. And the Bold Builder editor works really well!

I’m not a web developer – just self taught. And this is easily one of the most well built themes I’ve ever purchased – thank you!

Hi,

Great, we are glad we were able to help.

Should you need any additional support in the process of customization, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Regards, BoldThemes team

Hi,

If you have updated the theme, please make sure that the Addison plugin and Bold Page Builder plugins are also updated. Addison plugin should be the same version as the theme.

The cause of the error which you are getting is, in most cases, related to the outdated theme’s plugin.

Kind regards,

BoldThemes team

Hi,

That is a good point and here is the explanation:

DOM size is really the matter of content and page structure. In order to provide unlimited flexibility in terms of layouts and cover all options, the DOM of themes with page builders certainly have some overhead in terms of number of DOM elements and css – and that is the case with all themes based on builders, not only ours.

If you wish highly optimized DOM size and CSS, you should not use page builder based themes. You should build the custom theme optimized for your design from the scratch.

You can not expect station wagon to reach 0 to 60 mph in 4 seconds. On the other hand you can drive your 3 kids, luggage and dog comfortably in it.

It is on the end user to keep the page structures (and thus the DOM) within the desired limits.

We certainly were not optimizing for DOM size in our demos since we wanted to showcase all different elements, layouts and functionality.

Kind regards,

BoldThemes team

Thanks, sorry I was upset yesterday. Just got hired by an agency that uses your themes. I haven’t used themes in years, it can be frustrating for a custom developer to jump backwards. You theme is easy to use for an average user..

Hi,

Thanks a lot, no hard feelings at all Let us know should you need assistance in the process, we will give our best to help

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us and thanks to the heads up – it was a caching issue on our hosting, we have purged the cache and https://addison.bold-themes.com/main-demo/portfolio-grid-three-columns/ should work now without issues.

Indeed the magnific popup in our single portfolio image gallery currently does not display the caption of the image – we will add that in the next theme update.

Kind regards,

BoldThemes team

Hey, looks like the cache issue happened again on your demo sites. Does the portfolio pop up gallery now show the image captions?

Hi,

Thanks again for the heads up – we have purged the cache and excluded the ajax url from the caching policy – hopefully the plugin will honor that.

Captions have not yet been implemented, we expect to publish the update with the said change in next 10 days.

Kind regards,

BoldThemes team

Hi,

Thanks a lot. Our support team will take it form there.

Kind regards,

BoldThemes team

Hi, here are my logs of the eureur I sent this with access to wp admin then yesterday but I have no answer yet: I have the impression that the theme may not be compatible with the latest version of wordpress. i am running WordPress 6.1.1 | addison 1.4.0 | PHP 8.0.27 | Apache | MySQL 5.7.23-23

—-—- Forwarded message —-— From: WordPress <wordpress@windor.mr>

Détails de l’erreur

Une erreur de type E_ERROR a été causée dans la ligne 672 du fichier /home4/windormr/public_html/wp-content/plugins/bold-page-builder/bold-builder.php. Message d’erreur : Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, bool given in /home4/windormr/public_html/wp-content/plugins/bold-page-builder/bold-builder.php:672 Stack trace: #0 /home4/windormr/public_html/wp-includes/class-wp-hook.php(308): bt_bb_js_settings(’’) #1 /home4/windormr/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #2 /home4/windormr/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home4/windormr/public_html/wp-admin/admin-footer.php(78): do_action(‘admin_footer’, ’’) #4 /home4/windormr/public_html/wp-admin/nav-menus.php(1154): require_once(’/home4/windormr…’) #5 {main} thrown

*PHP LOG

0 /home4/windormr/public_html/wp-includes/class-wp-hook.php(308): bt_bb_fe_head(’’)

1 /home4/windormr/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

2 /home4/windormr/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

3 /home4/windormr/public_html/wp-includes/general-template.php(3043): do_action(‘wp_head’)

4 /home4/windormr/public_html/wp-content/themes/addison/header.php(28): wp_head()

5 /home4/windormr/public_html/wp-includes/template.php(783): require_once(’/home4/windormr…’)

6 /home4/windormr/public_html/wp-includes/template.php(718): load_template(’/home4/windormr…’, true, Array)

7 /home4/windormr/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)

8 /home4/windormr/public_html/wp-content/themes/addison/page.php(3): get_header()

9 /home4/windormr/public_html/wp-includes/template-loader.php(106): include(’/home4/windormr…’)

10 /home4/windormr/public_html/wp-blog-header.php(19): require_once(’/home4/windormr…’)

11 /home4/windormr/public_html/index.php(17): require(’/home4/windormr…’)

12 {main}

thrown in /home4/windormr/public_html/wp-content/plugins/bold-page-builder/bold-builder-fe.php on line 304

[12-Feb-2023 05:02:51 UTC] The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1. [12-Feb-2023 05:02:51 UTC] The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1. [12-Feb-2023 05:02:51 UTC] The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1. [12-Feb-2023 05:02:51 UTC] The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1. [12-Feb-2023 05:02:51 UTC] The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1. [12-Feb-2023 05:02:51 UTC] The Automattic\WooCommerce\Admin\API\Options::get_options function is deprecated since version 3.1. [13-Feb-2023 20:41:42 UTC] PHP Fatal error: Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, bool given in /home4/windormr/public_html/wp-content/plugins/bold-page-builder/bold-builder-fe.php:304 Stack trace: #0 /home4/windormr/public_html/wp-includes/class-wp-hook.php(308): bt_bb_fe_head(’’) #1 /home4/windormr/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home4/windormr/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home4/windormr/public_html/wp-includes/general-template.php(3043): do_action(‘wp_head’) #4 /home4/windormr/public_html/wp-content/themes/addison/header.php(28): wp_head() #5 /home4/windormr/public_html/wp-includes/template.php(783): require_once(’/home4/windormr…’) #6 /home4/windormr/public_html/wp-includes/template.php(718): load_template(’/home4/windormr…’, true, Array) #7 /home4/windormr/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #8 /home4/windormr/public_html/wp-content/themes/addison/page.php(3): get_header() #9 /home4/windormr/public_html/wp-includes/template-loader.php(106): include(’/home4/windormr…’) #10 /home4/windormr/public_html/wp-blog-header.php(19): require_once(’/home4/windormr…’) #11 /home4/windormr/public_html/index.php(17): require(’/home4/windormr…’) #12 {main} thrown in /home4/windormr/public_html/wp-content/plugins/bold-page-builder/bold-builder-fe.php on line 304 [13-Feb-2023 20:53:06 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 104

[14-Feb-2023 08:52:42 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 105 [14-Feb-2023 08:53:44 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 105 [14-Feb-2023 08:54:45 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 105 [14-Feb-2023 08:55:17 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 105

[14-Feb-2023 08:55:45 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 105 [14-Feb-2023 08:56:49 UTC] PHP Warning: Constant WP_MEMORY_LIMIT already defined in /home4/windormr/public_html/wp-config.php on line 105

Hi,

Sorry for a longer delay​, but we have tried to recreate the issue in our local environment. Without success. For some reason the ajax call during the import procedure never gets the response.

None of the errors in your error log are related to the issue – the fatal errors you are encountering are caused by the Bold Builder at the moment when demo content and demo content are not present (theme or theme plugin are deactivated at the moment)

The theme works in our php 8 environment without issues.

In the process of import, the import plugin downloads the images from our server, one by one and inserts them into your WordPress instance. Once it finishes, it inserts all the posts from xml.

In the case of your environment the xml parsing and image download procedure never ends.

As we can not help, at this stage we can only offer the full refund

Please submit your refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi, no, there is no HTML version.

Hi,

Thanks for contacting us.

Yes, this is just one option in the theme settings, so you can easily use the same left side sidebar menu on other demos.

Kind regards,

BoldThemes team

Great, thanks!

I dont know if that is issue, that’s the last error-log … but we have that problem all the time. Maybe something wrong with manson grid media?

And when I delete cache, it’s working a day or two

Hi,

The issue from the log is related to the hosting server environment and does not influence the theme functionality, so it is not the cause of the issue.

The thing is this, grid uses ajax to load the posts. If you are using caching plugin and after the cache purge everything seems ok, this means that the ajax response is being cached by the plugin and that the cached version of the response becomes invalid after a while.

Since we are not familiar with inner working of the specific caching plugin you are using, the best option is to contact the plugin authors and check how to overcome this – perhaps there is an option to exclude the ajax endpoint from caching altogether, or something more efficient.

Kind regards,

BoldThemes team

Hi,

Please note that It is not us who have the influence over the validity of your support period – our support site gets the info about the validity from ThemeForest’s API and they have the rules which we can not influence – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

What we can do is to answer the unanswered questions from your existing support ticket here – for any future support requests you will need to purchase the support extension.

Can you please tell us what remained unanswered?

Thanks in advance.

Kind regards,

BoldThemes team

it is bellow. Where can we edit the hight of the header for portfolio page? It si huge

Hi,

There is no out of the box option within the theme to achieve that.

But you can do it by adding few lines of custom css.

In order to control the height on Portfolio landing page you can add the following css:

.page-id-901 .btPageHeadline .bt_bb_port {
    padding-bottom: 4em !important;
    padding-top: 4em !important;
}

on single portfolio pages, you can use the following:

.single-portfolio .btPageHeadline .bt_bb_port {
    padding-bottom: 4em !important;
    padding-top: 4em !important;
}

Please adjust the numbers according to your needs.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

This is the excerpt of the specific page / post – please refer to the following article for details: https://boldthemes.ticksy.com/article/9372/

Should you need additional support in the process of customization, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Can you please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the url of the page you are referring to and wp-admin credentials and our support team will be glad to to take a closer look at the current setup and assist you.

Thanks in advance.

Kind regards,

BoldThemes team

the height of the portfolio page, where can be edited? I have an open ticket of this issue and you close the support.

Hi,

Please note that It is not us who have the influence over the validity of your support period – our support site gets the info about the validity from ThemeForest’s API and they have the rules which we can not influence – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

What we can do is to answer the unanswered questions from your existing support ticket here – for any future support requests you will need to purchase the support extension.

Can you please tell us what remained unanswered?

Thanks in advance.

Kind regards,

BoldThemes team

Hi, you can try this custom CSS:

.btBoxedPage .btPageWrap {
    max-width: 1600px; /* modify max-width as needed */
}

Solved. It was a cache issue.

and it also appears when I hover over buttons

Hi,

We are not aware of the proper way to do this, although you can try using the following: https://wordpress.org/plugins/hide-titles-on-hover/ It might do the job in satisfactory manner.

Kind regards,

BoldThemes team

Hi,

There is this hack as well – https://savvyify.com/how-to-remove-title-tooltips-from-wordpress-with-jquery-on-hover-fast-and-easy-tutorial/

Kind regards,

BoldThemes team

Hi,

Can you please tell us in more detail what issues are you experiencing with php 8.0?

Kind regards,

BoldThemes team

Hi,

Can you please tell us which version of the theme are you currently running, which version of the Addison plugin and which version of the Bold Builder plugin?

Kind regards,

BoldThemes team

Thank you

Theme: 1.3.7 Bold Builder 1.9.4 Addison Plugin 1.3.7

Hi,

We were unable to recreate the issue in our local environment with the same setup.

Can you please clear your browser cache – it might be that you are pulling the cached version of Bold Builder JS which causes the issue.

If the problem persists after you clear the browser cache, please send us wp-admin credentials and the site url using the contact form on our profile – https://themeforest.net/user/boldthemes (bottom of the right hand sidebar) so we can take a closer look at the issue.

Kind regards,

BoldThemes team

Hi,

Can you please tell us which versions of:

1. Addison theme

2. Addison plugin

3. Bold Builder plugin

are you currently using?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

The content of the footer is defined by the content of the static page referenced on Appearance > Customize > Header & Footer, Footer Page field.

On the other hand here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.

You probably have a Footer Page override set on the Cottage Home. and it overrides the global setting for all pages.

If you remove it, the Cottage Home will have the same Footer as any other page on the site.

Kind regards,

BoldThemes team

I thank you very much for your answer. It was helpful for me to manage future settings. But I think I described the problem not in the right way. I noted this now. I was talking about the custom fields on a single project. They appear like a sidebar, but this is not the really sidebar. So: the single portfolio text should be full width, without the custom fields beside.

Hi,

The easiest way to sot this out is to add the following Custom CSS to Appearance > Customize > Additional CSS panel:

.btPortfolioSingle.btPostSingleItemStandard .btArticleContent .btArticleSuperMeta {
    -webkit-flex: 1 1 100%;
    -ms-flex: 1 1 100%;
    flex: 1 1 100%;
}

.btPortfolioSingle.btPostSingleItemStandard .btArticleContent .btArticleContentInner {
    -webkit-flex: 1 1 100%;
    -ms-flex: 1 1 100%;
    flex: 1 1 100%;
}

.btPortfolioSingle.btPostSingleItemStandard .btArticleContent {
    display: -ms-flexbox;
    display: -webkit-flex;
    display: flex;
    flex-direction: column;
}

.btArticleSuperMeta dl{
display:none;
}

Kind regards,

BoldThemes team

Works perfectly! Thank you so much. Time for a five star rating…..

Hi,

Can you please tell us which password are you trying to reset?

Kind regards,

BoldThemes team

Hello, my support password reset link

Hi,

We have manually reset the password and sent the new one to your email.

Kind regards,

BoldThemes team