Don't waste your time with this theme. Very poor support, and very poor theme quality. It has many CSS problems, and the admin backend is horrible, very confusing and full of spelling mistakes.
It is the first time I have problems with Themeforest theme or plugin. It is possible that a theme has a bug, but not all this problems.
BTW, it should has a demo user for the Wordpress backend. It only provides a dashboard demo, so you can't see all the errors in your Wordpress configuration section until you buy it.
Author response
Thank you for sharing your feedback regarding your experience with our theme. We value all input from our users as it helps us continually improve.
We sincerely apologize for any inconvenience you've encountered. We understand your concerns about CSS issues and the user interface in the backend. Our team has extensively tested the theme across various scenarios, and while most of our users haven't reported such issues, we take every reported concern seriously.
Regarding CSS problems, our support team is equipped to assist with custom CSS needs beyond the general settings. We encourage you to contact our support team with specifics about the issues you've encountered. This will enable us to investigate further and provide tailored solutions to your requirements.
Regarding the backend interface, we're committed to enhancing user experience. If there are any spelling mistakes or confusing areas within the admin section, please share those details with us. Our team is dedicated to promptly rectifying inconsistencies or errors to ensure a smoother and more intuitive interface for our users.
Regarding access to a demo user for the WordPress backend, while we don't offer direct access to the admin dashboard for security reasons, we continually strive to provide comprehensive previews and detailed documentation to showcase the theme's functionalities. Your feedback highlights an opportunity for us to improve our preview process further, and we'll explore ways to enhance the demonstration experience for potential users.
We genuinely appreciate your input, which allows us to enhance our product and support services. Please feel free to contact our support team directly with any specific issues or suggestions you may have. We're dedicated to ensuring your experience with our theme meets and exceeds your expectations.
Thank you for your understanding and patience.
I myself have been using these themes for a couple of years. Every time I ask for help, they respond within a few hours and help until the problem is resolved even my support period is expired. I highly appreciated their customer support service and There is no loss in purchasing this theme.
I need to say that there are no any bugs found during the two years of period I used this theme. They release updates regularly. I had to get customer support only for changing domain and advanced tasks of installation process.
Best wishes for development for the team!!!
I 've been using themeforest for 12 years so far.
I've never experienced this kinds great customer support and help.
The theme is so great and perfect. and more, the team's support level is top of top and best of best.
I really appreciate for your great theme and great support.
rien à dire je recommande. ils sont réactif au besoin de clients
Amazing theme and customer support team!!!
I've bought many themes from codecanyon so far. but this theme is the worst software I've ever bought. it has no functionality. it's a complete waste of time and effort. mobile apps are useless. and it has thousands more problems. i never recommend it. STAY AWAY.
Author response
Hi
The last time you created a ticket in September 2022 in the App category, the App team responded, please share the App code to check the issue you're claiming. After that, you've never responded. After that, you reported a warning message issue that we turned off for you on the same day and replied to you accordingly. Now, we have received your review.
We value our customers' satisfaction and would like to ensure that any concerns or problems you may have are addressed promptly. If you are experiencing any issues with our theme or APP, we kindly request you to submit a support ticket providing detailed information about the problem. Our dedicated support team will gladly assist you and resolve any issues you may face.
Once again, we appreciate your feedback and look forward to resolving any concerns you may have.
Support URL: https://scriptsbundle.ticksy.com/
Best regards
Fantastic theme, fantastic team. Perfectly suited to scale any marketplace or shop with all the bells and whistles. Many powerful options for monetization and 1000's of possible combinations using predesigned elements and a huge variety of widgets and shortcodes to further modify it for your specific niche.
Had some setup issues due to my blissful ignorance but the team helped explain and remedy the issues fast.
Very bad service without any notification my website broken been trying more than 2 months to reach or get someone to talk nothing i it all be coz theme
Author response
Hello,
Thank you for taking the time to share your feedback with us. We appreciate your input. We have thoroughly checked our ticket system and haven't come across any tickets related to issues with the theme or website functionality. However, we did receive your review.
We value our customers' satisfaction and would like to ensure that any concerns or problems you may have are addressed promptly. If you are experiencing any issues with our theme or website, we kindly request you to submit a support ticket providing detailed information about the problem. Our dedicated support team will be more than happy to assist you and resolve any issues you may be facing.
Once again, we appreciate your feedback, and we look forward to resolving any concerns you may have.
Best regards
The customer service is very responsive, I highly recommend this theme
Theme is very nice and the support team is doing a fantastic job.Highly recomended and appreciate your service.
I could buy your template and apps from other companies right from the start (the template cost is $2 with the same quality and with constant updates without the need to pay for support, etc.), while both templates and both apps I bought from your company, but you make me stop buying from you with wrong policies.
this is my lovely rate for the customer service. they help us to solve our any kind of problems...
Good features
idle topic. it is not possible to set it up. a lot of mistakes. Theme doesn't work. wasted money and time
Author response
Hello,
Thank you for taking the time to share your feedback with us. We appreciate your input. We have thoroughly checked our ticket system and haven't come across any tickets related to issues with the theme or website functionality. However, we did receive your review.
We value our customers' satisfaction and would like to ensure that any concerns or problems you may have are addressed promptly. If you are experiencing any issues with our theme or website, we kindly request you to submit a support ticket providing detailed information about the problem. Our dedicated support team will be more than happy to assist you and resolve any issues you may be facing.
Once again, we appreciate your feedback, and we look forward to resolving any concerns you may have.
Best regards,
The Support is very good... I'm very happy
Excellent Theme full of features and new addons.
The exceptional support, helped me to implement a website that covers our clients needs in full.
significantly slows down websites l tried more than one hosting company .i converted the cancellation and refund but no one has responded . I do not recommend taking this heart
In fact, the technical support team was strong, interactive, and patient. Technical support stays with the customer until all objections he encounters are resolved. I am really lucky to have purchased this app and I advise everyone not to hesitate to buy it
