Hi there

Checkout the methods we recommend for better speed https://support.imithemes.com/knowledgebase/speed-up-your-website/

For my team to assist you with checking the website please open a ticket here https://support.imithemes.com/help/ticket/new

Thanks

I am unable to access the support ticket as it indicates that my support has expired, despite never having utilized it. I followed the instructions to install a plugin to speed up the website but it was the same issue. I also disabled all other plugins, and eventually disabled the theme, which allowed for normal loading. It appears that the issue stems from the theme. Urgent assistance is required to resolve this matter.

You must have an active support to open a new ticket. You can easily renew it by following the steps here: https://support.imithemes.com/knowledgebase/how-do-i-renew-my-theme-support-coverage/

When you disable the theme, there is actually nothing much left to load on the website which is why you see speed improvement.

Also you may want to check your events recurring count. The 999 is the maximum limit you can use but it should be limited to couple of events only and for all other events you should use this only as required. As setting 999 for the events will put a lot of load on your server resources which ultimately throws 500 error on all the pages where the events are displayed.

Thanks

Hi there

Thanks for your comment and for using the Adore theme for 6 years

I just had a look but couldn’t replicate the issue. It would be great if you can share some more details about the error by writing an email to envato[at]imithemes.com or open a direct support ticket at: https://support.imithemes.com/help/ticket/new

Thanks

Sorry, support is provided by the tickets only. If you see it as a theme bug then I can report it to my development team and they should take care of it in the next update of the theme. Thanks

Okay, how else can I create a ticket if the portal you provided is not working for me? Please direct me to a better option as this feature not working on our website is becoming an issue. Thanks

Please make sure that you have an active support for the theme to be able to open a ticket.

Hi there

Updates are available for you always and can be downloaded from your ThemeForest’s Downloads page.

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Hi there

Please make sure that Redux Framework plugin is active on your website https://wordpress.org/plugins/redux-framework/

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Hi there

Your ticket about the same should have been replied. Please follow up at the support centre.

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Hi there

Please check if the screenshots shared are opening?

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Here are new links: https://snipboard.io/HbJFT9.jpg https://snipboard.io/m3ENrx.jpg

Thanks for the updated screenshots. I just checked this function at my end but couldn’t replicate the issue. I am able to change the custom post type including the ‘Sermons’ to ‘Newsletters’. It got changed in the dashboard menu as well as for the post slug.

I would suggest you to check if the AdoreChurch Core plugin you are using is the latest version and no update is available for it at your Wp Dashboard => Adore Church => Plugins.

For further assistance please open a ticket here: https://support.imithemes.com/help/ticket/new

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Hi there

AdoreChurch is compatible with the WPML plugin.

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Hi there

You can embed videos from Youtube to your pages/posts. To add videos in place of slider, you can use Slider Revolution(included in the theme).

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Hi there

1. Sorry, there is no QR code generated for this theme’s built in event manager.

2. Only payment option for the event booking is PayPal.

3. Admin can see the registrants in the WP Dashboard.

4. This theme comes with special widgets for SiteOrigins page builder. These widgets can also be used with Elementor plugin if you need.

5. Theme is compatible with WP version 6.0

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Hi there

For the archive to function make sure you have not checked this option https://a.cl.ly/OAu6RJzx at Theme Options => Custom Post Types => Sermon.

For the other page which you have created by using the Sermons List/Grid widget should not use ‘sermon’ as it’s slug instead you can use ‘sermons’ or something else.

For more questions or concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new

Thanks

Thanks so much! That solved both of those issues!

That’s Great! Thanks

Hi there

You can try installing the core plugin manually from your WP Dashboard => Plugins => Add New. Core plugin zip archive can be found inside your theme’s folder => framework => tgm => plugins.

For further assistance please open a support request here: https://support.imithemes.com/help/ticket/new

Thanks

Hi there

If you would like to report this as a bug then please share more details at envato[at]imithemes.com

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Hi there

Can you send me the ticket which was closed due to late reply of the team? Tickets are closed after 20 days with no response from either side.

About the theme reset, there is no such option however you can reset your website and import the demo again. To do so you can use WP Reset plugin.

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Hi there

Would be great if you can open a support ticket here: https://support.imithemes.com/help/ticket/new so that my team can check your website.

Thanks

Sorry, my support is expired… that’s my biggest complaint about this system. Instead of getting a year of support that I didn’t need any help in that time, it would be way better to get a set number of support tickets included so I could get help when I need it.

I understand but we are bound to follow the Envato guidelines about the support system. You may contact Envato’s support about your concern https://help.market.envato.com/hc/en-us/requests/new

Hi there

Thank you for using the AdoreChurch theme for your website. Please make sure that you are using the latest version of theme i.e. v2.8 and have updated the included plugin from your WP Dashboard => Adore Church => Plugins.

For more questions and concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new and my team would be happy to assist you.

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Many thanks for such a speedy reply I have now updated the theme and plugin and it’s working again. Great Customer Service!

Glad it helped! Thanks

Hi there

Officially we do not claim the buddypress compatibility with the AdoreChurch theme however it should work well.

Comment template can be added to events, sermons single post template.

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Hi there

Though the theme comes with an archive page for sermon speakers but adding their social media links and RSS feed in there will need customisation. If you need a quote for the same then write at envato[at]imithemes.com

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Hi there

There is nothing inbuilt in the theme to directly import your podcasts from podbean as theme’s sermon posts. However you may checkout this article to show them on your WordPress website https://help.podbean.com/support/solutions/articles/25000005113-setting-up-my-podbean-podcasts-to-automatically-post-to-my-wordpress-site

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Hi there

Please make sure that you are using the latest version of theme i.e. v2.7.2

For more questions and concerns please open a support ticket here: https://support.imithemes.com/help/ticket/new

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Hello – I purchased a new support block for 6 months. How do I activate that at the ticket portal, the new support purchase does not show up in the ticket portal?

Hi there

Can you please share your email with which you login into the support centre?

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