I am about ready to bail on this theme. They say it their best selling theme but their support site has about 5 "how to" articles and their other them have 12+. Documentation is non existent - the documentation file in the download is corrupt and cannot be viewed. Can't import the demo content either. All plugins are installed, everything is good to go. I am prepared for them to come back to me and tell me to change my server settings however I have installed other themes on this server within the past week without ANY problems. Super frustrated.
Plugin "WPBakery Visual Composer" does not come in the update package.
Not sure what you mean as you do get Visual Composer with all theme updates.
I don't see any record of any tickets in our support helpdesk in relation to this issue.
Please submit a ticket below
and we'd be glad to help you.
There are annoying visual bugs. I deleted/installed-freshly many times to no avail. I contacted support, but the solution to them seemed simple and uninterested enough: "change your server". I contacted my server many times, and we found nothing. Then I cycled between the many other themes I've purchased in the past, and all of these worked.
So, in the end, I simply skipped this theme, losing my money, and used another theme. I liked the presentation of this one, but they didn't help me fast enough for my limited time, hence the low rating.
Sorry to hear about your issues. I can't find any tickets in our helpdesk when I search for your username - if you would send us a quick message via the 'Support' tab at the top with a ticket number I'd like to review your problem so others don't encounter it in the future.