28 comments found.
I want to buy but I can’t find Your company anywhere. How long have you been making themes? Do you have a company website? Regards Raf
Hello, Thank you for considering our theme. We appreciate your interest. We’ve been crafting themes for over 5 years now, specializing in WordPress, and have been part of the Themeforest community since 2020. While our company website is currently undergoing a redesign, we’re also actively engaged in creating captivating WordPress templates.
Rest assured, our commitment to providing top-notch support is reflected in the positive reviews we’ve garnered. Should you decide to purchase our theme, you’ll be well taken care of.
Best Regards,
Thank you for the prompt update. The problem was restored.
PROBLEM Assurena Core
Assurena Core is causing a critical error on my website. YOU ANSWERED No Problem, we have identified the issue which is caused by the latest Elementor update and we are working on the fix in Assurena-core plugin. We will release the update very soon and you will be informed via email.
It’s been 15 days and the site is down. Can you support your program? Good thing I didn’t buy a second license.
Hello, Sorry for the delay! The updated version is currently in Envato’s review queue. It should be live in next 2 days, please send us an email and we will provide the download link for the updated assurena-core plugin for you meanwhile.
The updated version is live now, please replace the current version of theme with new one along with Assurena-core plugin.
Assurena Core is causing a critical error on my website. This is not something I should need to purchase support for when it’s your plugin causing the issue.
Sorry for the inconvenience, Please create a support ticket and we will look into it. https://stylusthemes.ticksy.com/
I can’t because the support is out. All we need is an updated version of the Assurena Core plugin.
No Problem, we have identified the issue which is caused by the latest Elementor update and we are working on the fix in Assurena-core plugin. We will release the update very soon and you will be informed via email.
Appreciate it!
We have fixed the issue. Please send us an email, and we will share the updated files with you. While waiting for the official version to be released, your site can be up and running in the meantime.
I opened a support ticket (#3388060) over 48 hours ago and no response yet. Im wondering why I am paying for support for a theme in which the author fails to respond to customers. Please advise on this inadequate level of technical support….
Apologize for the delay. We have responded to your ticket.
Need to “clone” a clients site (Assurena theme) to a new domain for staging. Unfortunately, after cloning the site crashed. Plugin-conflict test showed that “assurena-core” plugin has caused the conflict. Why?
Hello, Please create a support ticket here. https://stylusthemes.ticksy.com/ With website URL and wp-admin credentials and we will look into it.
The previous dev has not provided the licence for the theme 
No worries, Please send us an email here: stylusthemes@gmail.com
I renewed the support but can not send a ticket. Can you check please?
Thanks for renewing the support, looks like you were able to send the ticket. We have replied you there.
Hi there, I have some concerns about the site speed. I ran a test on Google Page Testing and it shows the mobile site speed takes 7+ seconds to load. Can you comment on the site’s performance at all? Is there a way to make it faster? I really like the design.
Hello, Thank you for your interest in our theme. Yes the site speed is lower on the demo site because of the tons of images, pages, plugins and content that we have used for all the demos, also there are multiple sites hosted on our server which affects the site speed as well. However there are so many ways for you to improve the site speed on your individual website with our theme. We can definitely help you out with that.
Does it support RTL?
Hello, Unfortunately it does not come with RTL support as of now. You can do some custom css or use RTL converter plugins with our theme.
I have an urgent support ticket that needs resolved. Site is down and I need your assistance
Hello, issue resolved, site is up now 
pre sale question i like the theme but its new and have less sale is this safe ? its new theme and price is high
Hello, Thank you for your interest in our theme. The theme is not relatively new we have published it in 2020, and we are committed to providing top-notch support to our valuable customers as you can see in our reviews. Do not worry about safety we have got you covered for any required support.
Thank you
thank you . i want to use different section from different demos can i use them ?
Yes, You would have all the flexibility to mix match your page using any section from any demos.
Hello, I have a problem with the theme that needs immediate help. I put in a ticket but if you could get to it, quickly that would be awesome
Hello, We have replied to your ticket. Thank you
Hello I am interested in purchasing this theme but have some presale questions. When is the next update xepected. Does it work with PHP 8.0 and Wordpress 5.8x as that is what is provided by my hosting company. Will the 1 clink demo install include all the images as well as in that it is clean like the demo and not watermarked. Can we change the colours to match our business branding. Please advise also if there is any planned discounts as other similar insurance theme run around 39$ , please see if you can assist as COVID has hit us all and we are trying to recover. Please help urgently
Hello Krish786, We have replied to your email. Thank you
I have an issue with the template and I need help to fix the issue. I have contacted the author and waiting his response.
Hello, We have replied to your support ticket.
Hey what is the logo font?
Hey we have used Fira sans fonts for the logo.
Hey! Hello! how can i disable the search box in every section?
Hey please send us a support ticket here: https://stylusthemes.ticksy.com/
problem in demo can you check please?
Hey, Thank you for informing us! We have fixed the issue, It should work now.
I want to use this theme on My website vatcalculatorg.com please give me Discount Thanks
Hello, Thank you for your interest in our theme. There is a discount going on right now(40% off). Please purchase your copy before it get back to the original price ($59 only few hours left).
Regards
hey …..i try to change header logo but its show default
hello …..........mean you donot care your buyer
Hello,
We have already replied you on your support email.
are you guys coming with another update for the theme, sicne Nov its not updated? i hhope it not abandoned?
Helle, Yes we are going to release new theme update next week with few bug fixes and plugin updates.
good to know so based on your answer, I just purchased the theme. looking forward, tks!
Thank you for purchasing our theme. We will let you know once we release theme update. Meanwhile if you have any questions you can always contact us by creating ticket here, https://stylusthemes.ticksy.com/