2143 comments found.
Hello, a pre-sale question here. Is this theme compatible with Elementor?
Hello mate, with your theme is possible for example: Allow bookings with the minimum of 1 hour or 1 day before the time of the tour?
Example: Tour will start 13:00. If the customer book 11:30 will allow. If he book 12:30, he have to call us for availability.
Thank you so much
Hi, Appearance > Theme Options > Tours > Booking Form > Latest Booking Time option contains days number ahead of the tour date when the booking process for the tour is blocked (0 – bookings for the same tour date is possible, 7 – the tour can be booking at least one week ahead the tour date). Unfortunately, theme does not provide an options to configure such a logic with hour/minute precision. Thanks
If i use for example 1 will be 1 day before? If i use for example, 0.1 will work? (will be less than 1 day)
Hi, no, unfortunately, it’s a number of days. Minimal precision is a day 
Impossible to install. Get “The link you followed has expired. Please try again.” – Why?
Why is there no reconditions in the manual what settings I must have? My support have expired but I guess I not need any to find out what settings I need!
Can you please contact us via support section and explain more related to this? (I’m not sure that understand what are we talking about… Some screenshot may be very useful in this case). Thanks
Hello! I have a problem with your theme. The theme modifies the content to escape all the > and < characters with a \ . So when I try to write a jquery function in a page I cant use < and > symbols. Is there any solution to this?
Hi,
Sorry, but I’m not sure how it’s possible. Can you please contact us via support section end explain in details how/where you are trying to add this javascript code?
Thanks
It’s been one week i email you from support section but you didn’t reply, my question is regarding white line above slider. please help
Hi, sorry for the delay. The reply “stuck” in my drafts
Please check the inbox. Thanks
I have this theme’s version 4.2.4 installed on website https://greatdeserttours.com/ . The issue I am facing is that the Site tagline is showing as meta description. Due to this I have two meta description tags available in all the pages causing duplication. Check view pagesource showing 2 “<meta name=”description” content=” fields.
I need help to fix this issue so that meta description field should show only once and the Site tagline is mapped correctly to its own field.
Hi,
Can you please contact us via support section related to this? Can you please provide a report from WooCommerce > Status section as well?
Thanks
Report and details shared in the Support section
Need to disable the tabs on the tour detail page ($tabs) completely.
There’s an issue when including a video in the product content on mobile devices when switching to full screen. This happens no matter if html, revoslider or any other way of integration.
By switching to landscape mode the CSS of the tabs also switches (nav nav-tabs hidden-xs -> panel-group visible-xs tabs-accordion)
This way the video in fullscreen is located in the hidden div (.panel-group .visible-xs .tabs-accordion) when rotating the mobile device and the video in fullscreen will not be able to show.
Is there a code snippet for functions.php to disable the Tab and Accordion switch.
Hi,
Sorry for the delay, but I did not have enough time to investigate an issue. Can you please contact us via support section related to this, so I can provide you with instructions how to achieve this?
Thanks
Adding the following code to the child themes functions.php solved the problem. Thank you so much!
// Disable accordion/tab switch on the tour details page. add_action(‘adventure_tous_tour_single_after_tabs’, function(){ TdJsClientScript::addScript( ‘disableAccordionOnTourDetails’, ‘Theme._initToursTabsCollapse=function(){};’, TdJsClientScript::POS_FOOTER ); });
Hello, I am setting client’s website with his provided, need help on how to add adults’ and kids’ prices separately? Also, his requirement for all the tours is to have only the date and number of persons on the tour page, the rest of the details will be collected on checkout. As featured in the demo http://adventure-tours.themedelight.com/tours/hot-air-ballooning/
Hi, please contact us via support section. Thanks
I need config price adult/kids same on demo link http://adventure-tours.themedelight.com/tours/hot-air-ballooning/. I sent support ticket to you but I don’t receive your mail. Please send me instructions on this issue. Thanks !
Sorry for the delay, but did not have possibility reply all support tickets during the last week. I’ve replied to you support request related to this. Please check your inbox. Thank you for your patience.
How do I change the text “One tour per person” in every tour to “per person sharing” I’m not able to locate the file folder, and search and replace ain’t working. Kindly help.
Hi, please check you inbox, we replied to your support request related to this. Thanks
Ì have slider revolution and it works. How do I get the hero image or slider to display in full width for the home page. I also want the hero image of the tours to also be full width
Hi,
To display the slider/image in a “full width mode” (as in our demo) you should use Header Section panel on the page/tour/post edition page to configure appropriate media for a particular page. If you have any kind of issue(s) related to this functionality, please contact us via support section related to this.
Thanks
Hi, Is there any possibility to display icon with exact dates of the tours (not only duration: 6 days). It is important to have these dates in the list or grid layout as well as on the single page of each tour. But I don’t see any examples of this option in your demo. It is only in the booking form.
Hi,
Sorry for the delay, but did not have possibility to process all support requests during the last week. Unfortunately, the theme does not provide such funcitonality. It’s pretty complex to implement something suitable for all possible use cases
(somebody have a tour schedule where a tour occurs once per a week/month, but in some cases it’s 3-8 tours per a day…)
Thanks
Hello there, I like your theme and I have the pre-sale question. I’ve just made a test-reservation on your site. Could you explain how to book a tour for a family or for a group of friends? In Woocoommerce there is only 1 field for the name of the customer (billing details). I would like to have the details all of the people in this family, not only 1. How to resolve it?
Hi, additional customization should be implemented in this case. On a billing page you can add additional fields (via plugin or API) for this purpose. Thanks
we added with elementor a “latest articles” section with excerp. Now we have two buttons visible who both say “read more” on each article. We need to hide one of these can you advice?
Hi, to avoid misleading, can you please contact us via support and provide a link to the page that demonstrates an issue? Thanks
I would need to renew the support especially for this – that would be a pitty. Any other option to get in contact with you?
You can always contact us via support section (a tab at the top the page). Thanks
Hi
Twitter Widget is not working even though it has Customer ID and Secret Key. Can anyone face same problem? Any solutions would be appreciated.
Thanks Kumar Lama
Hi,
Please ensure that the auth details are actual and valid as well (check if there is no typos and ensure that key is not expired one in your Twitter settings as well).
Thanks
Hello, I am extremely confused. I’ve set my calendar dates in the “Tour Bookings” pannel of the product information. When I go to the tour page, the product shows up however no dates are available expect for a random preselected dates a few months in advanced.
Theme is great but documentation is confusing
Calendar View (Front End) – https://ibb.co/QjzH48q
Tour Booking Settings (Product Page) – https://ibb.co/WcfBbPG
You can see that the only date available is a random date in August, and if I open internet explorer the only date available is a random date in June. With none of the other dates being selectable…
Hi, please check your inbox. We have replied to your support request related to this. Thanks
Hi,
Can you please be more specific related to this and contact us via support section? I suppose that you have some additional plugin that generates this data for your website and this is a reason why an issue is occur. Is it possible to see a report for your system from WooCommerce > Status section and exact error/notice that you are getting from validation tool? And particular validation tool that you are using. Based on it will be possible to fix an issue.
P.S. The comment that you are referencing is not helpful as well. I could not review a snapshot linked in the comment and could not find any issue with json data on the demo as well.
Thanks
Hi, I bought the theme a few years ago. Now when I go to create a tour I go to insert the created tour as a product in the cart… what could be the problem?
Example: I create a tour about Madagascar… when I go to save it, the tour I created can’t be found under the heading tours but under the heading products and this changes the graphic layout considerably.
Please check your inbox. Thanks
Can we set the price for Children differently and Adults differently for a tour? and How? pls help me
Hi, can you please contact us via support section related to this? Thanks
Hi I bought your theme a long time ago, and it’s working fantastically for me however I would like to know if you can help me to know how I can add options like adult and kids with different prices on the Booking window, like this? http://adventure-tours.themedelight.com/tours/hot-air-ballooning/. Thanks!
Hi, can you please contact us via support section? Thanks
I just sent you an email, thanks
Please check your inbox. Thanks