Reviews for Adviser | A Modern Finance & Accounting WordPress Theme

21 Reviews

for Customer Support

It's a pretty extensive website template; took me some time to figure everything out. Once I did, I'm very pleased with the overall product. Definitely worth the money.

I had some install questions and emailed the support team. I received a quick response back from Julia Summers who helped me with all my questions. A+ for support and overall product!

axiomthemes

Author response

Dear Grace!

Thanks for your kind words! We are extremely happy that you are satisfied with our customer support level since we aim to provide high-quality services for our customers.

Please do not hesitate to reach us back if you need our further assistance.

Have a wonderful day!

Best regards

for Customizability

Clean theme. Used it on several occasions. Not too overloaded.

axiomthemes

Author response

Dear Customer,

Thank you for your review! It is much appreciated by our team!

for Code Quality

Its really good to use, I suggest them all time :)

axiomthemes

Author response

Dear Customer,

Thank you so much for your kind feedback! It is much appreciated!

for Customer Support

for my private ticket #798405 -- I feel it is really really hopeless here, wasting 1 week's time to just ping-pong to just clarify the things and we are not yet on the same page... not even to expect a valuable and solid fix... I feel such sad here.... I had never been to such support in any other places, I used heaps of themes from themeforest and templatemonster and else.... built up over hundred of websites in past few years, this time it really disappointed me........ for the poor support here, sorry but I have to speak out here as this really hurts me I feel so upset. I don't want to say anymore here it is wasting of time and life.

axiomthemes

Author response

Dear Customer,

As far as I informed by our tech guys, the problems that you faced are cased by your server intermittent errors. Please provide our support agent with all the necessary details so he can do his best to assist you with the issue.

for Customer Support

Great, fast and friendly post-installation support and customize
Thanks

axiomthemes

Author response

Dear Luigi,
We are always happy to assist you! Please do not hesitate to reach us back if you have any questions or problems.
Have a wonderful day!

for Design Quality

This is by far the best support and theme I have ever purchased.

Thank you so much for all of the hard work and efforts that you guys put in to this theme.

I’ve asked for support twice now and you have answered both of my questions in less than 6 hours with the correct answer first time.

I’ve also taken a look at the other themes by axiomthemes and I’m so excited about purchasing more of them. The Salon theme is impressive along with the child care theme.

Honestly, thank you for all of your efforts. You guys got this right in both design and support! Thanks again. 10/10 easily.

axiomthemes

Author response

Good evening!
Thank you so much for your kind feedback! We appreciate your interest with our products and services. In case you need any assistance, please do not hesitate to contact our technical support team and they will provide you the best solution as soon as possible.
Have a wonderful day!

for Customer Support

Fantastic customer support, I have a few queries and they are always answered promptly and thoroughly.

axiomthemes

Author response

Dear Gavin,
Thank you for choosing our theme, and for taking the time to write a review! We are so thrilled to hear that you enjoyed the level of customer support service and will be glad to work with you again!
Regards

for Design Quality

I have further lowered my rating to one star after realising the testimonials footer widget is just plain text. There are no pages or widgets that display testimonials. This is lazy.

axiomthemes

Author response

Hello!

We regret that you rated the theme so low, without contacting our support team for further explanations. As our main goal is to provide excellent customer service and make the process of theme customization straight-forward for you.

The theme has a separate Testimonials post type where posts are assigned to Testimonials category (group): http://prntscr.com/bavrgx You can also create Testimonials page using "Testimonials" shortcode with user-friendly Visual Composer: http://prntscr.com/bavr2x It allows you to display a certain group of testimonials, set the number of posts and further options like color and change interval time. Alternatively, you can use Post Grid shortcode to display testimonials on the page: http://prntscr.com/bavskm.
Moreover, you can add Testimonials posts to the sidebar widgets using the shortcode: http://prntscr.com/bavtv3 We would really appreciate if you tried these options and our technical support team is always ready to assist you with any doubts and issues that may arise. Please do not hesitate to contact us clicking on "Get support" button on the item details page.
We would be extremely grateful if you changed your rating as it was not fair. Thanks in advance!

Best regards

for Code Quality

by PS - Australia 3 years ago

by C - Cyprus 3 years ago

by CW - United States 3 years ago

by WB - Portugal 3 years ago

for Design Quality

by RP - Ukraine 4 years ago

for Customizability

by CL - Cyprus 4 years ago

for Code Quality

by CL - Cyprus 4 years ago

for Other

by GS - Thailand 4 years ago

for Customizability

by SS - Germany 4 years ago

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