29 comments found.
Hello i Have problem with importing demo content? I have all the time loading circle at the step “4. Select the necessary settings in order to import demo content.”
I am developer and tried to install and import demo content on 4 different servers and localhost as well. Still not working. I have tried in various php versions as well (7.3, 7.4, 8.0 & 8.1). But it is not working in any of them. Please fix this issue ASAP. This is quite urgent for me and quite disappointing to stuck at such a basic step of importing demo content.
Hello!
Please, contact our technical support team in order to solve your issue in the shortest terms.
Hello i Have problem with importing demo content? I have all the time loading circle at the step “4. Select the necessary settings in order to import demo content.”
How I can Import demo data?
Hi there! Hope you are doing great.
As I see the Support Team is helping you at the moment, so you can directly send them messages regarding your issue.
Best regards, Andrian
Pls dont waste your money to buy the theme. I have purchased it as its demo content looks cool. But after my purchase i am unable to import demo content, for that i have raised lots of support tickets to author but they didnt solve the issue. Due to this type of support i have requested for refund of my payment but there also no response from them.
Today i have created two support tickets,
I am raising tickets from past two weeks, there is no proper solution received for it from theme support. Kindly pls update me
i have purchased additional 1 year support but i didnt get any proper solution .
Hello!
Thank you for creating support tickets. Our support team will provide you with a help in the shortest terms.
Team, i have raised support ticket for making my website responsive. till now i did not get any replay from you.
kindly replay me on maheshkudale164@gmail.com ASAP. Thanks.
kindly pls provide support on urgent basis thanks
hii pls give replay to my mail
Hi there.
We have answered on the email already.
you have answered that your team is working on it . kindly pls update about the solution. thanks
Kindly pls guide
hi team, is there any updates about my mail kindly pls replay
hello, waiting for your replay
Please take my apologies for the inconvenience, but your issue will require some extra investigation.
Our developers are working to resolve the issue now, it just takes some more time to take care of this one. I am afraid, I can not give a strict deadline, we are trying to fix it as fast as possible.
Once everything is resolved, I will email you right away.
Best regards, Andrian
ok kindly pls mail the solution to maheshkudale164@gmail.com also. Thanks.
i there any updates, waiting for your response thanks
We have send you an answer via email.
your mail is not received, kindly pls mail me on maheshkudale164@gmail.com thanks
Team, i am waiting for your replay on mail from last 1 week. i have provided you my website link and admin credentials.
kindly pls upload demo site and let me know ASAP. we are not happy with the theme support as we are waiting for solution from last 7 to 12 days.
Can you pls give the solution on urgent basis.
Waiting for your response on maheshkudale164@gmail.com Thanks.
pls solve the issue today itself
Hello!
Currently, your issue is under investigation.
May i know, why it is taking long time for investigation
i have provided to my site link with admin credentials. you just have to add your theme demo content there
already we are crossing our project development deadline
pls provide support on urgent basis
Please take my apologies for the inconvenience, but your issue will require some extra investigation. Our developers are working to resolve the issue now, it just takes some more time to take care of this one. I am afraid, I can not give a stricked deadlines, we are trying to fix it as fast as possible. Once everything is resolved, I will email you right away. Please note, that according to Envato Item Support policy, there are no strict deadlines for issues resolution, as each issue has different difficulty level: https://prnt.sc/nuy8bb. You may find more information about Envato Item Support policy by following this link: https://themeforest.net/page/item_support_policy#whats-included-item-support. Thank you for your patience and cooperation.
Hi is there any updates about my support ticket Kindly pls handle it on urgent basis Thanks
Hello!
Currently, your issue is under investigation.
Hi Have you uploaded the demo content on my site
I have provided you site url with admin credentials
We have already answered to your request in email.
I am unable to find demo content for my purchased theme kindly pls guide
Hello!
Please, create a support ticket, so we will be able to help you as soon as possible with this issue.
Hello, I didnt get any replay for my support ticket. I am unable to import demo content from theme. pls communicate with me on below mail id ASAP.
mahesh.kudale@darwishcybertech.com.Thanks.
Kindly pls provide support on urgent basis.
Hey there! We have answered for you already , please check your email.
Can you pls answer me on mahesh.kudale@darwishcybertech.com
Hi i did not get any mail from you, kindly pls replay on mahesh.kudale@darwishcybertech.com on urgent basis Thanks.
We have sent it once again, please check the Spam folder as well.
Sorry to say but i have checked spam also , there is no any mail from you can you pls post the link for demo content here or you can try with below mail id also
maheshkudale164@gmail.comKindly pls guide about the issue. Thanks.
Check it now, please.
Hi team, Thanks for sharing the documentation for theme. I have gone through all steps from it but when i import demo template there is no menus are appearing on top.
I have changed it from appearance->menus but then also there is no any change.
Kindly pls guide ASAP. pls replay me on same mail id as above – maheshkudale164@gmail.com
Thanks.
Hi team, is there any updates about the issue…
Regarding that issue please contact our Support Team directly.
Best regards,
from where i have to connect with support team
i sent mail about the issue to support team kindly pls revert back ASAP Thanks
Thank you for creating a support ticket!
We will provide you with the best solution as soon as possible.
Hello, can I make a purchase with a Russian card, I don’t have another one or is it possible to transfer money to an account to buy a theme?
No, you can not make a purchase with a russian card and there is no other way to purchase an item, except of the way clearly stated in Envato rules https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-
Hello!
You should buy the theme only via the marketplace. We do to provide any other alternative payment methods.
Hope for your understanding.
Have a nice day!
can i use revolutional slider plugin
Hey there! Hope you are doing great!
We made the theme compatible with such premium plugins as Contact form 7, Booked, Google Maps, Elementor, and Gutenberg.
Best regards, Andrian
We have a problem in the installion of the demo content. I don’t know if clicking Contact Author is the best matter to open a support ticket. Regards.
Hello there,
It would be difficult to assess the situation via the comments section. Please contact our support team following the link below.
Click Here To Get Aira – Conditioning & HVAC Repair WordPress Support
Sincerely, TrueThemes
what is theme builder for this website
The theme based on Elementor builder using custom shortcodes from Aheto plugin.
Hi, My client has bought a theme like aira WordPress theme, the purchased key 9279f4f5-*595bf1f6 you may verify. Now I’m filling an error with the theme, I’m trying to import the data, but showing the error https://prnt.sc/10rxnqj I’m tried a lot of times but didn’t succeed. and I’ve seen you’ve some of the error with the plugin (aheto) that’s why a lot of feature doesn’t work. so please give me a solution how can I solve the issue. and How can I work with the theme?
Hello there,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Aira – Conditioning & HVAC Repair WordPress Support
Best regards, Anastasia
already I’ve sent the mail 10+ hours ago, but didn’t get reply yet.
Hi there,
Thank you for your reply!
Kindly check your email.
Also, please note! Our support team is working from 9AM -6PM EEST time, Monday – Friday. We will gladly assist with anything you need within opening hours.
Best regards,
Support team!
Hi, i did import but did not right. Can you help please..
Hello there,
Our support team will gladly assist with anything you need!
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the following link :
Click Here To Get Aira – Conditioning & HVAC Repair WordPress Support
Best regards,
It’s been 5 days. Still awaiting your response.
Just sent another email about a separate issue. The back end of the template in Elementor is really all over the place. Makes it very difficult to edit in realtime. Have to preview every little change to make sure what has been done is correct. This defeats the purpose of it being built in Elementor which should make it easy to view changes realtime.
Hello there!
Our support representative has already contacted you through support ticket, please check!
Best regards!
Ummm, you responded after I sent this message. Will respond to you shortly.
Hello good morning, I still haven’t had an answer or help about my reported problem. can you help me please?
Hi there,
Thanks for reaching out!
As I see your ticket have been replayed and I am waiting for a reply from you. Please send me your admin credentials via support ticket, so I will be able to check from your side and find the reason of the issue.
Thanks again,
Regards,
It had already been answered on 10/23 at 07: 52hs. look for my email: rafaelferreira151@hotmail.com
In any case, I already sent it again.
I look forward to help. THX
I am afraid, for some reason I didn’t receive any reply from you https://prnt.sc/v7p6cw. Kindly please try to create a new ticket.
I want to take care of this for you immediately but I need to have more information. Thank you.
Hello my ticket reply was sent to truethemes.info@gmail.com.
would you have another direct email? I really need to resolve this.
I just opened a new ticket, see if it arrived, I already sent it with the username and password. Is there any other support channel? This problem is already going for 2 weeks.
Hi there,
Thank you! I’ve received the email! I will check and assist you shortly!
Take good care, Support team.
Hello, yesterday I received an email from support saying that I was unable to access the site, and I specifically put the path that is: http://arprimusrefrigeracao.com.br/site2
I replied to the email, and so far no one has even responded, talking to support is very tiring. The problem is going for 3 weeks, I have already made several excuses, and I have deadlines to meet.
I’m having a lot of stress, with all this.
I would very much like you to help me with this, but dealing with support is very complicated. Nobody answers me at truethemes.info@gmail.com
How do I cancel this purchase?
Hello, Rafael! Thank you for the provided explanation!
I can see your request in our system. Please reply to the last email and our technical representative will help you to resolve the issue!
Thank you! Best regards!
Hi guys, I bought the theme recently and found this error: Warning: Invalid argument supplied for foreach () in /var/www/html/mydomain.com.br/web/wp-content/plugins/aheto/includes/class- aheto.php on line 237
It’s been 2 days since I sent the error to support and I haven’t had an answer yet.
Can you help me?
Hello there! Thank you for reaching us!
Seems that for some reason there is no email from you in our system. Would you be so kind to contact us via this link?
Click Here To Get Aira – Conditioning & HVAC Repair WordPress Support
Best regards!
It was on this link that I opened the call, but no one answered me. My email is rafaelferreira151@hotmail.com
Our specialist has already contacted you! Please check your mailbox.
Best regards!
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues https://wordpress.org/plugins/enable-jquery-migrate-helper/
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Hi – does this theme come with the Elementor drag and drop builder?
Hello jayneth_82!
Yes, the Theme is built on Elementor plugin (simple one not Pro version, however).
We made the theme compatible with such plugins as Contact form 7, Booked, Google Maps, Elementor, and Gutenberg.
Best regards,
Maria
Hi. First looks are good. I was wondering about some technicalities. This is done with bootstrap? What slider software is used? Is there GDPR functionality built-in? SASS? Any forms integrated? Is it possible to get the icons black and blue instead of black and orange? Any possibility to change the theme colors or is this all static? Is the homepage banner always a “blue” one? Is there any more lightly/bright themed banner with the background more visible? Thanks very much in advance for your swift answer.
Hello th3penguinwhisperer,
Thanks for the kind words! Glad to know you that you like the Theme!
1) This is done with bootstrap?—Yes, we use Bootstrap almost in every Theme.
2) What slider software is used?—Slider is available with two Aheto shortcodes: Custom Post Type: https://foxthemes.helpscoutdocs.com/article/3214-custom-post-type and Banner Slider: https://foxthemes.helpscoutdocs.com/article/3198-banner-slider
3) Is there GDPR functionality built-in?—Unfortunately, no.
4) SASS?—Yes, SASS along with Bootstrap are in the core of our Themes.
5) Any forms integrated?—Yes, there is built-in Contact Form 7 Plugin which is added to the page via shortcode: https://foxthemes.helpscoutdocs.com/article/3229-contact-form
6) Is it possible to get the icons black and blue instead of black and orange?—Yes, it’s possible to change the icons to black and blue: https://prnt.sc/tgso5q
7) Any possibility to change the theme colors or is this all static?—Colors can be managed and customized in Aheto settings: https://prnt.sc/tgsroy
8 ) Is the homepage banner always a “blue” one?—Not necessary, you can upload your own pictures and change the overlay color in settings
9) Is there any more lightly/bright themed banner with the background more visible?—All images in Aira Theme can be used only on the demo version. You will need to upload your own images for your site. In the downloaded Theme the banner will have a grey background with text written on it.
Best regards,
Maria
Thanks. After purchasing I noticed the following: one of the homepages has some sort of iceberg in the footer. However This doesn’t show up (the background is just white). I don’t have any images neither. I understand that I’m supposed to upload my own images but can’t I setup the demo content as is displayed on this site and work from there? Also the links in the menus and buttons don’t seem to work after importing the demo content.
Hi th3penguinwhisperer,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Aira – Conditioning & HVAC Repair WordPress Support
Best regards, Valentyna
i. I have a small problem with the media library. After uploading the theme I don’t have photos. what could be the reason?
Regards,
Piotr
Hi blmmedia,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Aira – Conditioning & HVAC Repair WordPress Support
Best regards,
Anastasia
Hi, is it possible to make the logo space bigger in the Avia theme? Our logo doesn’t fit in.
Regards,
Patrick
Hi Patrick,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Eventine – Event WordPress Theme Support
Thank You, Copilot-Support
