The customer support are very efficient.
9 Reviews
The theme is very nice and highly customizable, with excellent customer support (fast and effective). Just took me a little at the beginning to know my way around cusomtizing it, but that might be because I am a user with pretty basic knowledge and experience. However, after a few questions and experimenting up and down with the demo, finally got what I wanted. Great theme all in all.
Not intuitive theme. Bad organization.
Author response
Hello,
We are really sorry to hear about this bad impression you've got. We couldn't find any history of your tickets on our support forum https://elated.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not intuitive. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Elated
Great support
It will good if we knew what was upgraded.
Author response
HI,
Here you could check our change log:
https://themeforest.net/item/albergo-a-modern-hotel-and-accommodation-booking-theme/21243290#item-description__update-log
We are really not sure why did you rate our theme with one star.
We couldn't find any history of your tickets on our support forum https://elated.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before putting this bad review. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Elated
I am really satisfied for several reasons, good design, flexibility and customer service
Great Great Great!!!
