Do you have an up to date changelog?
Please check the readme.txt file inside the theme folder.
I am totally beginner I bought the theme and install on my host server. I am able to create my own custom slider but having a trouble to find out how to replace content with my own content on rest of theme.
Please let me know if there is any guide for that.
Thanks in advance
Hi, please check the visual shortcode generator (when you are creating/editing a page/post, you’ll see the generators icons for various shortcodes (like featured blocks, third party videos, etc etc..). You just need to edit the page and insert these shortcodes where needed.
Hi – I’ve been trying to post to you support forum but i get an error message telling me my purchase code is incorrect.
I have re-downloaded the code from this site and still it is not working. Can you tell me how to proceed?
Hi, please ignore the license part, that’s a temporary issue. You can open the ticket without providing the code.
I have site – socalcleaners.org, and suddenly slider has stopped working. I have reloaded revolution plugin from the theme, however slider still doesn’t work.
Can you please help to fix the issue.
Hi Macersoft, could you please open a private ticket in our support forum and provide your WP login details and purchase code (as I can’t see your purchase badge) so the theme developer could enter and assist with it? Thanks.
could you help me , General Settings/+Choose File button is not opened file, when I press not accept my order
Hi Alexana, sorry about the delay, we are on vacation currently. Please make sure you are using the latest version of the theme by redownloading it from your account and reuploading. If any issues remain, please open a private ticket in our support forum and provide your WP login details so the theme developer could enter and assist with it. Thanks.
Hi, This plugin works perfectly and we would like to use it more often for other websites. Is it possible to create a field with tekst and images, something like http://verandaportaal.nl/configurator ?
Hi Jecdo, sorry about the delay, we are on vacation currently. Checked the website you sent, I think it can be achieved by integrating some suitable third party plugin, otherwise coding changes to the theme would be needed.
I’ve Alcatron template for joomla (quickstart). Until a few moments ago the site was working properly but now appears a blank page with the following error message:
Layout [default] or [Default] not found!
You can help me solve this problem?
Let me know please.
plz contact the Joomla owner http://themeforest.net/user/webpentagon
HI Guys – after updating the theme it says that WPBakery Visual Composer
You have version 4.5.3 installed. Update to 4.8.1.
Have I missed something. Do you have a new version of the plugin for your theme?
Any advice would be appreciated
hi and sorry for the delay in reply, seems we’ve missed this one.
Could you please open a support ticket in our forum to get the answer from our WP developer http://wpbox.ticksy.com/
Thank you so much!
Do I need to buy the Revolution Slider separately? It says $15 in the main page.
hi and thanks for showing interest in our work.
No, you don’t need to, it’s already included with the theme.
Hi, I really like your theme, great work! It’s not fully responsive though, the bar at the top of the page seems to have problems on mobile devices. the slider on the homepage as well. Do you have any fixes or plan to fix these problems? some other parts are also not displaying very well on mobile devices. thank you!
HI Guys I just downloaded the most current theme and the visual composer is an old version. How do we go about updating this. I think the support has expired so Im hoping your feeling generous and reply.
hi and thanks for the purchase.
how can i change icon on first page
i already see in http://fontawesome.io/icons/ but i can’t change it.
system popup wrong purchase code!
Problem about icon on first page (demo)
?First, Can I change icon by using my image ? can i modify on css or any suggest.
Second , I try to use fontawesome eg. http://fontawesome.io/icon/square-o/? , their is fa-square-o how can i put it on code.
like this … icon=”icon-fa-square-o”? , i can’t use it.
that’s strange. Can you please contact our dev directly at firstname.lastname@example.org
Hi there, Is this theme compatible with Wordpress 4.6?
Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
I don’t need support it is pre-sales question for another client.
i asked the developer and he said it is compatible with Wordpress 4.6
Hi Premium layers thought I would stop by to say a huge thank you for the great theme and support we recently received. Your team have produced something that we really like and looks awesome and the revolution slider tweaks you have created look great. It really makes the home page stand out and gives the theme an awesome look . We would highly recommend the Alcatron theme and thank you again for the support its very much appreciated.
Thank you very much ,i really appreciate your rating and you kind words ,thanks a lot .
Just updated to WP 4.6 and now the ‘Sidebars’ (sidebar manager) tab is missing
Can you please open a ticket at : https://wpbox.ticksy.com/ our support will help fixing any issue you have , Thanks .
How to activate de under construction mode ?
Thank you very much for purchasing our theme , you can install any plugin you want,there are hundred plugins for free ,If you don’t know how to do it ,send me your url and logins at : email@example.com i will do it for you , Thanks’’’
the google map does not show the pinpoint
Can you please open a support ticket at : https://wpbox.ticksy.com/ our support will provide any help you need ,Thanks
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