Reviews for Alecta - A Smart Theme for Creative Agencies and Freelancers

10 Reviews

for Flexibility

Lovely theme, if all you want to use is portfolio items (if you need pages or posts don't buy this theme). Beware of the homepage designs. Many of those are without doubt lovely but only let you link to portfolio items which unfortunately renders the theme somewhat useless.

Select-Themes

Author response

Hello,

Thank you for sharing your review with us. But we are not quite sure what is the issue you are facing with using posts/pages. We didn't manage to find any of your tickets on our support forum, and we will gladly investigate and check the issue you are mentioning. Please, open a ticket at https://select.ticksy.com and include your site URL with wp-admin access. Member of our professionally trained support team will help you with any doubt you have using our theme options. Really hope, once all this is sorted out, you'll change this rating into five stars. Thank you in advance.

Select

for Bugs

This theme looks amazing and it is, but it isn't user friendly. I'm really disappointed.

Select-Themes

Author response

Hello,

We managed to find 5 of your tickets on our support forum and as we could see, our agent helped you to resolve any issue you were facing with or doubt using our theme options. We find it unfair to rate our theme with one star with comment it is not user friendly. Yes, some time is needed for getting familiar with our theme and to explore all options and possibilities since we put a lot of options for customization, but it doesn't mean it is hard to work with. If there is any other doubt you should solve, our professionally trained support team is on your service on ticksy.
Really hope, once all is sorted out, you'll change this bad impression you've got and kindly reconsider this bad rating. Thank you in advance.

Select

for Bugs

As a longtime customer of Select Themes, I've always been impressed with their work and the craftsmanship behind their themes.

Also their customer support is almost always quick to respond and very helpful in their responses.

Alecta looks beautiful on the surface but once you dive in and begin to adapt/customize it to create your own site, it quickly reveals many bugs and features that just come up short compared to some of their other themes.

I realize it's a fairly new theme so I'd suggest to anyone looking to get this, to wait another 6 months or so while they tie up the loose ends and make this a marketable product. As it stands, it needs work and they probably should have held this one back in DEV mode a bit longer before releasing it to the public. I hope Select gets Alecta where it needs to be in future releases because it is certainly a promising theme.

Select-Themes

Author response

Hello,

Thank you for your feedback, we appreciate it.

However, you should now that we test all our themes before we launch them. Also, Envato Market tests all our products in details, so there's no way that a major issue encounters that can't be fixed easily. We reviewed all your support threads and established that you got your response in time and they're very helpful. Our staff helped you achieve anything in loop of default theme functionality and beyond.

That said, we kindly ask you to reconsider this poor rating, as we hope we'll work together in future and these kind of problems won't happen again. Also, we think our support guys deserve more than this, as they work their hands off to satisfy all our user's needs and desires. On top of that, we provide top-quality support for all our items and we think they're much more than a 1-star rating.

All the best,
Select

for Customer Support

The theme itself is very easy to work with and provides numerous options. When I contacted customer service they responded within 24hours and provided the solutions. Highly recommend.

for Customer Support

Fantastic customer support from this developer - helped me solve an issue very speedily with perfect results. Very high quality and well thought out theme for my Wordpress website - highly recommended!

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

by
by
by
by
by
by