Discussion on Alhambra | Mosque & Islamic Centre Church WordPress Theme + RTL

Discussion on Alhambra | Mosque & Islamic Centre Church WordPress Theme + RTL

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43 comments found.

nice templates, i want to buy… but… any discount ?

Hello,

Thank you for getting in touch with us!

You may use option “Presales Question” at https://themerex.net/support/ and provide the name of the theme in the message body. Our team will be glad to address your request.

Regards.



Support Portfolio Website

After import the demo content, first of all header address and phone number updated on backend but not updated on front end And demo doesn’t look like theme official demo styling issues are coming. And logo sizing not working. Please solve my this issue

Hello,

Thank you for getting in touch with us!

Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.

Thank you!



Support Portfolio Website

I don’t have any purchase code because I downloaded the theme from envato elements and on your support purchase code is required.

According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/

Regards.



Support Portfolio Website

hi i already buyed the theme after import i am getting c watermark on images . help,...

Hello,

Thank you for choosing our theme!

All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.

Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.

Regards.



Support Portfolio Website

Hello,

Thank you for contacting us!

Please use option “Presales Question” at https://themerex.net/support/. Our Team will be glad to answer your questions.

Regards.



Support Portfolio Website

Hello 1 / how the audio system works for the sermons

2 / should the audio files be stored in the website

3 / is it possible to put videos from youtube

4 / is that it is possible to put a video in the sermons page

Hello,

Thank you for your interest in our theme!

The Sermons CPT are managed in WordPress Dashboard Menu > Sermons and allows you to add the uploaded audio as well as specify the external link. Also, it is possible to add youtube video and put it in the Sermons page. Please review the screenshot – https://prnt.sc/vt0d2v

Regards.



Support Portfolio Website

Is it compatible with Learndash?

Hello,

Thank you for your interest in our theme!

We cannot guarantee the theme full compatibility with Learndash since it is a third-party plugin, and we have not tested them together.

However, you may try using the plugin with the template. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/

Regards.



Support Portfolio Website

Hello, I use the Alhambra Theme and i add some extra services on the website only the title of the website is to big. Where i can change the size ?

Regards

My apologies for the misunderstanding!

To change the size of Services title, please insert this CSS rule to Customize > Additional CSS:

h4.sc_services_item_title {

font-size: 1.5em;

}

Could you please check your email? Our Support Operator has sent you the detailed instructions on this matter.

Regards.



Support Portfolio Website

Thank You, i have see the e-mail.

Thank you for letting us know!

Regards.



Support Portfolio Website

Hi, We recently purchased this theme from Envato elements. I have having problems finding the RTL – LTR homepage option in the backend.

How in the demo version you have have given examples of two homepages, but I cannot find that option when I set up my theme.

Hello,

Thank you for contacting us!

Please take my apologies for delayed reply. According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/

On our live demo, RTL version is installed into a sub-domain.

Regards.



Support Portfolio Website

I have downloaded this theme from Elements and installed on to WordPress Sites. On both sites, I am getting Html.Inject Trojan Virus warnings when using the sermon part of the theme. Please help.

Hello,

Thank you for contacting us!

Themes uploaded to Envato market and Envato elements are thoroughly checked by the author and Envato team, any malicious code/viruses are absolutely excluded – http://prntscr.com/pu4s6r

According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/

Regards.



Support Portfolio Website

Thank you Emily, I placed this ticket: #2208977. was advised to put in this ticket from the comments on Themeforest as I purchased the Alhambra template via Elements.

I have installed Alhambra Theme on my website. At plain sight it looks fine and works well, but as soon as you try to open the sermons part of the theme there are Trojan Virus warning from ESET. As a precaution, I scan the original them files, server and also WordPress install. All come be clean (also on VirusTotal.com), but I get possible virus warnings on your “ob_get_contents()” function of your theme; while using Antivirus Scan Plugin.

http://prntscr.com/pu8kf7 http://prntscr.com/pu8knw http://prntscr.com/pu8kvm http://prntscr.com/pu8l7s

I ran another test on a new subdomain with a new install (without demo import) and still the same issues.

Security Detection Screenshot: http://prntscr.com/pu8pai

Please advise,

Your ticket has been answered, please check it.

“ob_get_contents()” function return the contents of the output buffer, it doesn’t have any viruses and doesn’t cause any danger to your website.

The threat you’ve found is related to a local file from user data cache, it’s not related to the theme, WordPress or your server. If you check your website from another computer, you won’t see the same issue.

Regards.



Support Portfolio Website

Hello ! i have just installed the themes there a strange issue occurred first of my previous pages and media files disappeared and i have tried to activate Revolution Slider but failed

Hello,

Please submit a ticket at https://axiom.ticksy.com/ – provide your website login details and our Tech support will take a closer look at the issue.

Regards.

Hello how to remove donation Button from the page

Hello,

Thank you for choosing our theme!

You can remove it under Layouts > Header Default – http://prntscr.com/p0qdj9

Regards.

Having tremendous difficulty with customizing this theme. I make changes and they do not show. Your support page does not load properly. How should we seek support??

Hello,

Thank you for choosing our theme!

Please take my apologies for delayed reply, we do not work at weekends.

We’ve checked our support system https://axiom.ticksy.com/ and it’s up and running. Could you please check it and submit your request? Thank you

Regards.

How to change link of “Donate Now” Button?

Hello,

Thank you for choosing our theme!

You can change it in the header layout. Please navigate to Layouts > Header Default – http://prntscr.com/of5cdr

Regards.

hello how are you? the donate method is done by paypal or mastercard

Hello,

Thank you for your interest in our theme!

Paypal method is used for donations.

Regards.

The prayer times is automatically update or need to change every time? Or the prayer times is just a picture?

Hello,

Thank you for your interest in our theme!

Do you mean “Upcoming event” section from http://alhambra.axiomthemes.com/? This date is set in WordPress dashboard and updates automatically. If you mean another section, please specify. Thank you

Regards.

I mean the prayer times. I saw Al-hambra theme has prayer times below the slider. So can the prayer times be edit or it just a picture and cannot be edit or update in the dashboard.?

Do you mean this section – http://prntscr.com/mgcfst?

Hi there, I posted a new ticket but haven’t heard back. Had some errors after installing the demo data. Please assist.

Hi,

Thank you for choosing our theme!

Your ticket has been answered.

Regards.

how can i set Blog Chess 2 Columns page as “Home Page” of the site? if i do so by selecting the Blog Chess 2 Columns in home page settings section, home page become blank, only header and footer left there, on the other hand Blog Chess 2 Columns page is working fine without making it Home page of the site, can you guide me through

Hi,

Please submit a ticket with your purchase code at https://axiom.ticksy.com/ and our support team will provide you with instructions.

Regards.

Can the background color be changed from green to other colors?

Hello,

Thank you for your interest in our theme!

Absolutely! You can easily change colors via Color scheme editor – http://prntscr.com/lk5am6 Some of the colors are set in WPBakery page builder options, and also can be modified.

Regards.

Hi, are you supporting all woocommerce compliant gateway for donations? Pa

Hello,

WooCommerce plugin is not integrated in the theme by default. You may try using this plugin, in case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. You can get a quote at https://axiom.ticksy.com/

Regards.

Thank you for the quick response, If you provide customization for woocommerce plugin we can think about to buy the theme. Can we refund after purchase?

Please visit this link to learn more about refund policy at https://themeforest.net/page/customer_refund_policy

nice template.. is there any html version of this?

Hello,

Than you for your interest in our theme!

It is available only in Wordpress version. HTML files are not in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket to https://axiom.ticksy.com/, “Request Paid Customization” category.

Best regards

hi – I want to import the demo content can that be done – I’m struggling with setting up from scratch – thank you

Hello,

You can import all the demo data using Appearance -> Install demo data option. After the import, you get the same website content as on the demo preview.

In case you have any difficulties with the installation, please provide your website details in the support ticket at https://axiom.ticksy.com/. Our Tech support team will help you with that.

Regards

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