41 comments found.
Hi, My website afairywedding.ie seems to have lost all its layout/images. I’ve updated all plugins but don’t see the Vantam builder anymore when I go to edit page. Do I need to buy support or is this a recent change that’s easily explainable?
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
thank you I’ve done that
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Hi there, the Server of the Booked plugin is down. For the second time this week which is a bit worrying. If this continues we will have to bundle it within the theme. In the meantime please open a ticket here – support.vamtam.com providing admin credentials. My colleagues will help you out. Regards: VamTam
I’ve done it manually by ftp. Booked plugin it cannot be installed. Can i import the demo content? It will be ok?
Yes, you can.
Hi there – I’ve been using this theme (I purchased it a while ago) without issues, except for today. The theme has broken my business website. This is what the logs show.
[31-Oct-2022 18:44:18 UTC] PHP Warning: trim() expects parameter 1 to be string, object given in /home/XXXXXXX/public_html/wp-content/themes/alis/vamtam/classes/less-bridge.php on line 40 [31-Oct-2022 18:44:18 UTC] PHP Warning: preg_match() expects parameter 2 to be string, object given in /home/XXXXXX/public_html/wp-content/themes/alis/vamtam/classes/less-bridge.php on line 136 [31-Oct-2022 18:44:18 UTC] PHP Warning: preg_match() expects parameter 2 to be string, object given in /home/XXXXXXX/public_html/wp-content/themes/alis/vamtam/classes/less-bridge.php on line 146 [31-Oct-2022 18:44:18 UTC] PHP Warning: preg_match() expects parameter 2 to be string, object given in /home/XXXXX/public_html/wp-content/themes/alis/vamtam/classes/less-bridge.php on line 150 [31-Oct-2022 18:44:18 UTC] PHP Warning: preg_match() expects parameter 2 to be string, object given in /home/XXXXXX/public_html/wp-content/themes/alis/vamtam/classes/less-bridge.php on line 152 [31-Oct-2022 18:44:18 UTC] PHP Warning: explode() expects parameter 2 to be string, object given in /home/XXXXX/public_html/wp-content/themes/alis/vamtam/classes/less-bridge.php on line 158
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Thank you so much!
Hi on the theme description it shows the compatibility with Elementor. Does that mean the whole website can be edited using Elementor builder instead of Beaver?
Hi thanks for getting back to me on this. Unfortunately I would be proceeding with the refund. Client requirement was to have an elementor page editor. Thanks for making this easy. Really appreciate it.
Hello, What are the Four distinct header types?
Thank you for your interest in your question. I am not sure I understand your question. Can you please elaborate> VamTam
A very good theme. I’ve had a great experience with the support so far.
Thank you so much. Very kind of you!
Hi, This is a presale enquiry. Will couples be able to create their own pages, invites, gallery, RSVP, Gifts link and guest book? Do you have options for invitation graphics or are you planning to have it on in the future?
Thank you for your interest in the theme. This is not currently possible with this theme. This is a complex functionality and we don’t plan to add it in the near future. Regards: VamTam
Is it possible to add a link (preferably a button) over each slide of the Wedding Planner main slider? Thanks in advance.
Hi there, you can do it easily using the default slider. You will need a new one. Regards: VamTam
Hi,
1. On the Wedding Planner Home, is it possible to move the main menu line at the top of the page (above the slider)?
2. On the Wedding Home, is it possible to have a full width slider? Is it also possible to remove the bottom “mountain” shaped decoration?
Thanks in advance.
Thank you for your interest in our theme!
1. Yes, it is possible 2. Yes, it is possible.
Regards: VamTam
Thanks for the quick response. Can these edits can be achieved through the settings or do I need to request an additional customisation? TIA
Hi there, only settings is enough. Regards: VamTam
Hi, I purchased your theme. The site is ready but the part of the blog is not visible. When I go to the editor to change the features, everything appears to me but I cannot see it when I am online as a normal visitor. I await yours
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Happy New Year!
Hi, we have a problem with the portfolio. Also from backend we cannot modify citations and testimonials
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
we have a problem with a menu mobile (after update the theme)... the hamburger button doesn’t work and menu doesn’t close
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Alis 3 WordPress 5.2 compatibility update
How to update the theme
How to update the theme
Changelog
Changelog
Bonjour, je viens d’acheter votre thème de mariage, mais le soucis c’est qu’il manque les images … Mon dossier image est vide. Comment faire? Merci
Hello, I just bought your wedding theme, but the problem is that it lacks images … My image folder is empty. How to do? Thanks you
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Hey guys – when I try and upload the theme onto my website it says ‘Failed-Virus Detected’ and the virus is TrojanDownloader:JS/Jasobfus.B!ml
Windows defender says Alert Level: Severe Details: This program is dangerous it downloads other programs.
Hi, according to Virus Total everything is fine with the file, as downloaded from ThemeForest. This is a false positive from Windows Defender, which is known to incorrectly flag minified JS files. Ignore the warning and add an exception. Best VamTam
Hi, love your theme. Unfortunately I’m not able to change the bg colour of the days/hours/minute counter. Is it possible to change it via CSS from #e0d1c6 to something else? Thanks! derchase
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Updates
Alis 2
WordPress 5 Compatibility UpdateHow to update the theme?
How to update the theme and plugins
Changelog
Changelog
Hello, I have a question about this part (https://ctrlv.cz/Cjux) In demo when I scroll down, the left part also scrolls down, but in my website it stays at the same place. Can you help me to fix it? Thank you
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam
Hi, please how do i increase menu font size?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
Thanks so much! VamTam