94 comments found.
I am not able to access support for this theme after purchase
Hi there,
Have you tried to select under Profile (Elated) and theme Allston, then simply enter your purchase code for the theme.
We have tried this and could access it without any issue. Please keep us updated.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
it’s been more than a year without updates Last year you mentioned that you’re working on an update, but never published one.
Do you support WC 7.6 with the new changes to its framework, and WP 6.2?
It’s important for us as old customers to keep our websites updated and secure.
Thank you
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. We haven’t tested the theme with latest version of WooCommerce, however, you can use the theme on a latest version of WordPress with this plugin.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is it RTL supported?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please provide a support email or link to ticketing. I wasted a ton of time searching for this. I need to enable front end wpbakery because it does not work!
Hello,
Please check this article – How To Enable WPBakery Frontend Editor.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks! I managed to activate it and understood the reason why you disabled it in the first place. It’s pretty much useless since everything is messed up – nothing it’s in it’s place – the modules are all over the place. So beware if you buy this theme – you are forced to use it with the backend editor.
You’re welcome. We do recommend using the backend editor because frontend editor doesn’t work well with some of our theme’s Javascript functionality.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Where can I translate this? -> https://prnt.sc/gZTAbzX9o6qg
Hi there,
All our theme labels are translatable so please check this article that can help you here.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you…it worked 
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please see case 190221. I require an urgent solution for this please. I need the masonry gallery items to display with the default proportions however the gallery doesn’t work in Safari. I don’t want fixed proportions, this isn’t a solution to the Safari bug.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Can I use Loco Translate?
Hi there,
Please take a look at the following article.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I was just wondering if Loco is supported…thanks
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could contact us at our Help Centre if you have any furhter questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any news concerning the updates of the theme? There’s a problem with Wordpress 5.7-8-9 (since 7 months) concerning the widgets, and we’re preparing for the 6.x release which will break functionalities.
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I installed this theme on my website but I cannot see the menu which I created in Wordpress for this theme. on my website there is only a blank space without anything, no content, no pages, no menu… could you pls help? Thanks, Linda
Hi there,
Please check have you assigned your menu under Appearance > Menus > Choose menu. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This is such an elegant theme (Allston). Can I use Elementor plug-in with this theme? Thanks!
Hi there,
Thanks for taking an interest.
WPBakery is our primary and default page builder, we didn’t test any other with our themes, so we can’t know how will it behave, sorry about that. You can check our other themes, which are articlbuilt with Elementor.
Do let us know if you have any additional question.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i just want to know that 75$ are one time fees or this is monthly subscription charges .
Hi there,
Thanks for taking an interest! There is no subscription and this is a one time purchase.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, there are previous comments on compatibility with current WordPress / WooCommerce versions, but I have to come back to this.
While you stated that some level of compatibility with WP 5.8 can be gained by installing the “Classic Widgets” plugin, you did not mention WooCommerce.
You claim compatibility with WC 5.1.1, but right now we are at version 6.1.1 WC versions up to 5.7 have known security issues, payment solutions like Stripe refuse to work with older WC versions.
So there’s really no way I could recommend my customers to stick with your themes, if you are not able to at least provide a timeline for compatibility to newer WP / WC versions.
We are perfectly fine with paying for an update (renewing support or just buying the theme again), but as it is right now, that wouldn’t make any sense.
Another line of thinking: Do you have a theme that is up to date and would work without redesigning the whole shop?
Thanks and best regards, Christian Toller www.tethis-it.at
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when update for this theme will come out.
Howewer, we’ve tested our theme with latest WooCommerce version and everything is working well so you can update WooCommerce plugin to the latest version and it will work fine. Of course, compatibility will be added to our changelog with the next update.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a pre sale question, is it possible to have icones associated with each project category so that on this page https://allston.qodeinteractive.com/portfolio/standard/ it show´s the project name and the icon of the category (instead on the category name)?
Hello,
Thank you for taking an interest!
Sorry, such an option is not available within the theme.
To read more about theme options, feel free to check theme docs here and if you have additional questions, let us know.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, does your theme have a dark version? We really like the theme but we need to have the background for all pages in dark
Hi there,
Thank you for reaching us!
There isn’t a pre-made dark demo version of the theme, however the colors in the theme are customizable and you can change colors of header, footer, fonts, buttons, page and section background colors and other elements colors through options.
If you have any additional questions please let us know.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, when are you planning to update the theme in order to support WP5.8? We have problems with the widgets and we had several months of waiting… Moreover same stands for the new versions of woocommerce. Thanks
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. WP 5.8 introduced block based widgets and we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility for block based widgets.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Is your theme compatible with WordPress 5.8 please? Thanks a lot and kindest regards.
Hi there,
At the moment we would suggest you to wait a bit until the compatibility is added within our change-log.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
when it’s expected the theme update? I have an open ticket with a bug that is awaiting a fix. Unfortunately the response was to await the next theme update as a provisional fix is not available. Which is bad for support.
Because my client is expecting delivery, I need to provide an estimate time from your side, Thanks
Hi there,
Could you please provide us with your request ID so we can check this.
Also please note that our team is working really hard on updating all our themes at the moment and Allston will for sure be updated soon.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the ticket ID is #124848.
I’m not awaiting a final fix, so you can work on updating all the themes.
But as part of the support, I would need a provisional fix, as it’s a core feature of this theme and I’m building the website on behalf of a client and it’s already 17 days without a solution! Please advise.
Thanks.
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Any chance for an update for latest WP version and plugin version?
Hello there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.
In case you wish to update bundled plugins to the latest available versions please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When will this theme be updated? WPBakery has moved-on and is out of date in the theme plus there are other issues which updates should automatically address rather than extended support.
Hi there,
Thanks for writing in! The theme comes bundled with WPBakery, which is more than enough to achieve anything you do see on our website demo, and if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Also for all other issues you might experience please turn to our support team so they can check.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
the problem is that i couldn’t submit a ticket when support has expired! So I was left with no choice but to purchase WP Bakery to fix the issue. then it became clear that there were other issues which your knowledge base didn’t adequately address so I ended up renewing support as well. All in all rather expensive to fix issues which shouldn’t be a problem. Finally, you haven’t updated the theme since autumn 2020; WP Bakery issued updates since then, one of which was to fix issues. Therefore your theme carries issues with the out of date WP Bakery.
Hi there,
If you needed an update of any of the bundled plugins there was no need for extending the support license as we are always happy to provide all our customers with the latest versions of the bundled plugins. You could have been directed to our help center whether or not you have a valid support license. You can also read about the refund policy here.
If you do have a request open please provide us with your request ID so we can check. Thanks.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thank you for this lovely theme. I want to ask for some advice, please. I have set the Passepartout around the screen and it looks good, and the only problem is the footer. For some reasons, Passepartout doesn’t apply to the footer, unfortunately. The footer stays the full width. I went through the settings, but I cannot see any option to change that. Can you help, please? Thank you in advance.
Yeah… I was looking for the fix without any luck, and only after I wrote the message, I managed to find it. “Uncovering Footer” setting does the trick. All good now. Thank you.
Hi there,
We’re glad you could manage on your own
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
